It has been 3 years, I hope Cloudaways provides integration now.
For any product based firm, providing distinct Integrations can win and help you close leads.
Recent advancements in technologies have increased the demand for integrations in the Customer Support industry. Especially, live chat and CRM(https://acquire.io/integration/).
So, invest in providing integrations and thrive in the market.
This is saddening but I must say, Cloudways has come a long way in resolving such issues.
Customer Support doesn't require rocket science but this isn't as easy as it seems. After all, dealing with humans and that too humans looking for a solution and with varied emotional states, aren't easy to handle.
Here is a resource to KPIs that one can follow to enhance the support quality: https://acquire.io/blog/kpis-for-customer-support-in-2019/
Hope this is helpful.
I do agree with you Satya. This can feel as devastating as it sounds.
To provide better customer experience, customer support reps could've continued for an extra month.
However, to add value here is a complete guide to learn and enhance your customer support:
I totally agree with you, Joseph.
Integrations bring everything in one dashboard. It makes tasks feel like a breeze and easy to manage.
Especially, when we talk about enhancing customer service using CRMs integration with Live Chat
(https://acquire.io/live-chat/) it just boosts productivity.
I can relate to your agony and I totally agree with adding wait time for support. It makes us impatient to wait for the support rep without knowing till when will we have to wait. Rather, the information that an expert will be available after precisely 3 minutes or maybe 5 minutes makes it a better experience.
Here I would like to mention Acquire.io(https://acquire.io/chatbot) customer support tool that provides considerable customizations according to your needs.
Let me know if want to know more.