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An error occurred while saving the commentBrandon MCT Media commented
If anyone is looking for a work around while you wait on Cloudways to fix this issue (if they ever do), what we are doing is simply creating an alias email of our main email for the specific client, and having them add that email as a team member.
For example: If your main email is John@Email.com and your clients business name is Daves Pizza, we would simply have the client add us as a team member using the email "John+DavesPizza@Email.com" ...
If you don't understand how alias emails work, you don't need to actually create a new custom email for the client, simply adding a "+" and any text after like in the example will forward messages to that email to your main email. Hope that helps!