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Really poor. I can't understand this failure.
My client just setup an account for me to manage. I can't use my existing account email for Teams/admin, nor will i be able to move my own hosting to cloudways...because I've used my own domains email for a previous client account.
There is no way i can recommend Cloudways to any of my new clients now, and the aforementioned client will be moving to another hosting provider today.
Its shameful that after almost 4 years since this has been posted, there is no response from Cloudways...no announcement that your working on it, or otherwise.
Just got off of a chat, who was very responsive, but couldn't resolve my issue. You need to fix your chat response form...The agent did his job well...but the form is worded in such a way that makes the agent look bad, regardless of whether they resolved the issue or not.
Great hosting otherwise, really, best so far...but this just killed it for me. Sad.