AdminCloudways (Admin, Cloudways)

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  1. 10 votes

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    4 comments  ·  Service Improvement » Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    That's definitely a good suggestion that we may consider for 2016. We aim at adding infrastructure providers that bring some distinct feature that adds value to our customers compared to other options and a China focused infrastructure provider seems definitely a good idea.

    We will keep an open mind about it.

    Cloudways Team

  2. 2 votes

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    1 comment  ·  Service Improvement » Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Paul can you list any other functionality that is not working with Firebox (besides clicktocopy) and the version of Firefox you are using and in which OS?. This will help.

    We do try to test console functionality in all browsers/OS combinations, but we may have missed some.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    Paul can you list any other functionality that is not working with Firebox (besides clicktocopy) and the version of Firefox you are using and in which OS?. This will help.

    We do try to test console functionality in all browsers/OS combinations, but we may have missed some.

    Cloudways Team

  3. 40 votes

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    14 comments  ·  Service Improvement » Magento  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Please note that we have added the option to deploy Elasticsearch to any server. You can do it from the Packages tab in the Server Settings section. We will consider Solr at a later stage.

    More info here:
    http://www.cloudways.com/blog/elasticsearch-on-cloud/

    Cloudways Team

  4. 4 votes

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    3 comments  ·  Service Improvement » Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

    Removing/replacing varnish is not really an option, as it is the cornerstone of our hosting and the reason (as you mention) of site(s) speed/performance.

    If you provide an example of how we can reproduce what is not working, we can check if there is a fix that we can implement across the platform.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    Removing/replacing varnish is not really an option, as it is the cornerstone of our hosting and the reason (as you mention) of site(s) speed/performance.

    If you provide an example of how we can reproduce what is not working, we can check if there is a fix that we can implement across the platform.

    Cloudways Team

  5. 2 votes

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    1 comment  ·  Service Improvement » Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Mike, to move wp-config outside the public folder, please check:
    https://support.cloudways.com/securing-application-configuration-files-in-private_html-folder/

    As for allow_url_fopen, tagging this as server settings addition.

    Cloudways Team

  6. 5 votes

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    2 comments  ·  Service Improvement » Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Hi there,

    Noted. We are creating a new console so will pass this to design team for consideration.

    Thanks for your feedback.

    Cloudways Team

  7. 2 votes

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    1 comment  ·  Service Improvement » Stacks  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Thanks for your feedback Fernando.

    We believe focus is key to success and currently we are extremely focused on linux stacks and PHP, so not an option to get into Oracle or Microsoft SQL Server.

    Cloudways Team

  8. 2 votes

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    1 comment  ·  Service Improvement » Stacks  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Can you please clarify what do you mean with this?

    Cloudways Team

  9. 14 votes

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    AdminCloudways (Admin, Cloudways) commented  · 

    @feral13

    In our testing, with various wordpress sites we have found Objects cache set to apc performs better than of using database cache, perhaps it is something related to the site specific plugin or some other setting that causes slowness in admin panel
    I'm unable to find your email address as registered account, if you could provide us your email address or server/site details then we can look into this for you.

    You can create ticket with the details through our support panel.

    Cloudways Team

  10. 7 votes

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    4 comments  ·  Service Improvement » General  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Can you develop further?

    You would like each of your customer to have their own account and pay directly to us for services but then you would like to be able to link these accounts to your main CW account so you could manage them?

    Cloudways Team

  11. 21 votes

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    13 comments  ·  Service Improvement » Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Can you give us an example on how you would use this within the context of Cloudways service?

    Cloudways Team

  12. 19 votes

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    4 comments  ·  Service Improvement » Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    By now we have created this blog post on how to deploy it over base php stack:
    http://www.cloudways.com/blog/how-to-install-piwik-analytics-wordpress/

    We will later on consider adding it as a standalone application if we see enough pull.

    Cloudways Team

  13. 10 votes

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    6 comments  ·  Service Improvement » General  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Bank transfers not something in the current road map, but leaving this open for feedback from other customers.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    You can add funds via paypal in any case.

    You can create a ticket to switch post-payment method from CC to Paypal (as said, few requirements need to be met - history with us, volume ...).

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    We recently released add funds feature:
    https://support.cloudways.com/entries/87716928-How-do-I-add-funds-to-my-account-

    You can add funds via Paypal or CC.

    Create a ticket if you want to switch your post-paid method to Paypal. Sales team will check if out and change it if possible.

    We plan to add Bitcoin as a payment method (post-paid, funds) very shortly.

    Get this should complete this request?

    Cloudways Team

  14. 9 votes

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    2 comments  ·  Service Improvement » Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    You can easily achieve this via the Dump and Import features of the Click&Go Mysql Manager from console. We think that this should be enough for most cases.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    You can easily achieve this via the Dump and Import features of the Click&Go Mysql Manager from console. We think that this should be enough for most cases.

    Cloudways Team

  15. 7 votes

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    1 comment  ·  Service Improvement » General  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    For this we would really advice to use separate servers for each customers. Smaller servers (512MB) are quite small and appropriate for single / not busy sites. Most of our agency like customers are solving this issues like this having as extra benefits, isolation between customers, much more control on resources usage ...

    Cloudways Team

  16. 15 votes

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    2 comments  ·  Service Improvement » Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Very valid suggestion, will consider it for coming sprints.

    Cloudways Team

  17. 3 votes

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    1 comment  ·  Service Improvement » General  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Hi Thomas,

    Do you mean scaling resources up&down?. This can already be done:
    https://support.cloudways.com/entries/38936288-How-to-increase-server-resources-

    Let us know if you meant this to close this idea.

    Cloudways Team

  18. 2 votes

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    AdminCloudways (Admin, Cloudways) commented  · 

    You know that by now we support git:
    https://support.cloudways.com/entries/69615887-Using-Git-for-Deployment-

    Which implementation we plan to improve.

    By now there are no set plans for subversion but leaving this open to see what other users think about it.

    Cloudways Team

  19. 98 votes

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    5 comments  ·  Service Improvement » Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    New Relic will be added soon.

    Cloudways Team

  20. 23 votes

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    0 comments  ·  Service Improvement » Applications  ·  Flag idea as inappropriate…  ·  Admin →
    AdminCloudways (Admin, Cloudways) shared this idea  · 

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