AdminCloudways (Admin, Cloudways)

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  1. 2 votes

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    2 comments  ·  Service Improvement » Customer Support  ·  Flag idea as inappropriate…  ·  Admin →

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    Can you clarify ?. We already have automated invoice charging (to the registered CC card) at the end of the month.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    Can you clarify ?. We already have automated invoice charging (to the registered CC card) at the end of the month.

    Cloudways Team

  2. 33 votes

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    6 comments  ·  Service Improvement » Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminCloudways (Admin, Cloudways) commented  · 

    There is no ETA for removing old console. As said, hopefully from next week new one will be in public beta and anyone can choose to use it any or all time. If things go well, we will set as default new console and allow customers to switch to all for a period long enough for every one to be comfortable with new one. What we are not going to do is to implement any new feature on old console when new one is the default, so this should give reason to people for a reasonably quick transition.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    The new console (already in private beta for some 500 customers and to be in public beta from next week) already includes this (no server access option) along many more fine grained privileges that will be possible to set.

    We are not going to implement it on old console as it should be out of the way in short time.

    Cloudways Team

  3. 68 votes

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    25 comments  ·  Service Improvement » Stacks  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminCloudways (Admin, Cloudways) commented  · 

    Interesting idea. Let's see if more people weight in.

    Cloudways Team

  4. 10 votes

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    1 comment  ·  Service Improvement » Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminCloudways (Admin, Cloudways) commented  · 

    Good idea. We are on it.

    Cloudways Team

  5. 163 votes

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    29 comments  ·  Service Improvement » Applications  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminCloudways (Admin, Cloudways) commented  · 

    As most already know, this is doable already via:
    https://support.cloudways.com/how-do-i-provide-more-than-one-database-for-my-application/

    We may consider a cleaner / more direct idea of doing it in the future.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    Hi Vrajesh,

    Take a look at:
    https://support.cloudways.com/entries/96119563-How-do-I-provide-more-than-one-database-for-my-application-

    This is the solution that we have in place by now (not extremely neat but it works).

    Cloudways Team

  6. 33 votes

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    11 comments  ·  Service Improvement » General  ·  Flag idea as inappropriate…  ·  Admin →

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    Thanks Paul. Would a docker image suit the same needs?. Assume so. We are leaning towards it for the exact same problem you mention.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    Thanks Paul. Would a docker image suit the same needs?. Assume so. We are leaning towards it for the exact same problem you mention.

    Cloudways Team

  7. 3 votes

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    1 comment  ·  Service Improvement » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Paul,

    Understand your problem but don’t think we are big enough to put the kind of pressure needed for this. Currently they only offer mailboxes in US and, for what we know, have no plans to support mailboxes in EU.

    In any case, we have raised this already with our Rackspace manager and will add the feature as soon as they have it available.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    Hi Paul,

    Understand your problem but don't think we are big enough to put the kind of pressure needed for this. Currently they only offer mailboxes in US and, for what we know, have no plans to support mailboxes in EU.

    In any case, we have raised this already with our Rackspace manager and will add the feature as soon as they have it available.

    Cloudways Team

  8. 4 votes

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    3 comments  ·  Service Improvement » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminCloudways (Admin, Cloudways) commented  · 

    Can you clarify your usage case?. Are you using any SMTP add-on?. In general the FROM address can be controlled from the application / application plugin that you are using for outgoing email.

    Cloudways Team

  9. 3 votes

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    2 comments  ·  Service Improvement » Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Thanks for your feedback Jaime. With the new console, to be released beginning of April. member area is merged with console, so there will be no need for a link between the two.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    Thanks for your feedback Jaime. With the new console, to be released beginning of April. member area is merged with console, so there will be no need for a link between the two.

    Cloudways Team

  10. 305 votes

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    36 comments  ·  Service Improvement » Server Settings  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminCloudways (Admin, Cloudways) commented  · 

    David, we do not have any plans regarding this for the near future. We have not fully declined this idea due to number of people backing it but it doesn't enter our roadmap as we have many other priorities to meet before being able even to consider it.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    Hi all,

    We don't have plans for now to white-label the whole platform. We want to focus in improving it.

    David as for the problem you have with cloudwaysapps subdomain, you could easily use your own subdomain:

    * Deploy and app on Cloudways. It will get a cloudwaysapps.com subdomain i.e. app1.cloudwaysapps.com.
    * Create a CNAME in one of your own domains to the cloudwaysapps subdomain i.e.
    app1.davidowndomain.com CNAME app1.cloudwaysapps.com.
    * Tell your customer to point his/her site to the app1.davidowndomain.com i.e.
    happy.customerdomain.com CNAME app1.davidowndomain.com

    This way you don't have to disclose Cloudways subdomain to your customer.

    We know this is not a perfect solution, but a solution for your customization needs at the moment.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    I want to be able to offer hosting to my customers in a way that they don't know it is being hosted by cloudways (so cloudways brand must not be visible in FQDN of server nor anywhere in the file-system structure).

  11. 14 votes

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    2 comments  ·  Service Improvement » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminCloudways (Admin, Cloudways) commented  · 

    Myke, can you clarify what do you mean with this?

    Cloudways Team

  12. 161 votes

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    AdminCloudways (Admin, Cloudways) commented  · 

    Erik, think that this will be a too specific case but let's see what other people say. We have never had this request before.

    Cloudways Team

  13. 3 votes

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    1 comment  ·  Service Improvement » Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Graziano, you have the master credentials at the server tab level cause they give access to all apps in that server. You don’t need to create another account for yourself. Master credentials have SSH and SFTP access to all apps already.

    Let me know if I am missing something.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    Graziano, you have the master credentials at the server tab level cause they give access to all apps in that server. You don't need to create another account for yourself. Master credentials have SSH and SFTP access to all apps already.

    Let me know if I am missing something.

    Cloudways Team

  14. 3 votes

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    1 comment  ·  Service Improvement » Server Settings  ·  Flag idea as inappropriate…  ·  Admin →

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    Trevor, can you further develop this?. With master credentials, you should be able to git pull / push / clone … at will from the server.

    If you can provide specific issue and steps to reproduce it will be very helpful to assess what we can do.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    Trevor, can you further develop this?. With master credentials, you should be able to git pull / push / clone ... at will from the server.

    If you can provide specific issue and steps to reproduce it will be very helpful to assess what we can do.

    Cloudways Team

  15. 8 votes

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    2 comments  ·  Service Improvement » Stacks  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminCloudways (Admin, Cloudways) commented  · 

    Hello Stef:

    Can you please help us by providing more details about what it is that is getting in your way of setting up queue workers for Laravel? We've tried several different tests on our Laravel stack and not found any issues. Perhaps we are missing something in particular that you may be trying, and would love to figure it out and a provide a solution.

    Thanks.

    Cloudways Team

  16. 1 vote

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    5 comments  ·  Service Improvement » Security  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminCloudways (Admin, Cloudways) commented  · 

    Michael, we definitely allow SFTP access https://support.cloudways.com/how-to-connect-to-your-application-using-sftp/.

    About database access, it can only be done via SSH with the master credentials (https://support.cloudways.com/how-to-manage-your-databases-using-mysql-workbench/). For security reasons, we can't leave the mysql port open to the world.

    Cloudways Team

  17. 1 vote

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    1 comment  ·  Service Improvement » General  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminCloudways (Admin, Cloudways) commented  · 

    This and more will be supported in new console.

    Cloudways Team

  18. 10 votes

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    5 comments  ·  Service Improvement » Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminCloudways (Admin, Cloudways) commented  · 

    That's definitely a good suggestion that we may consider for 2016. We aim at adding infrastructure providers that bring some distinct feature that adds value to our customers compared to other options and a China focused infrastructure provider seems definitely a good idea.

    We will keep an open mind about it.

    Cloudways Team

  19. 2 votes

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    1 comment  ·  Service Improvement » Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Paul can you list any other functionality that is not working with Firebox (besides clicktocopy) and the version of Firefox you are using and in which OS?. This will help.

    We do try to test console functionality in all browsers/OS combinations, but we may have missed some.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    Paul can you list any other functionality that is not working with Firebox (besides clicktocopy) and the version of Firefox you are using and in which OS?. This will help.

    We do try to test console functionality in all browsers/OS combinations, but we may have missed some.

    Cloudways Team

  20. 40 votes

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    14 comments  ·  Service Improvement » Magento  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminCloudways (Admin, Cloudways) commented  · 

    Please note that we have added the option to deploy Elasticsearch to any server. You can do it from the Packages tab in the Server Settings section. We will consider Solr at a later stage.

    More info here:
    http://www.cloudways.com/blog/elasticsearch-on-cloud/

    Cloudways Team

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