AdminCloudways (Admin, Cloudways)

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  1. 5 votes
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    2 comments  ·  Service Improvement » Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Hi Alexander,

    Varnish should work with woocommerce[ multisite ], unless you are using custom store routes and other plugin/code that are using non-standard cookies to store session information.
    Is it possible for you to raise this with our support team, along with the information what exactly you found is not working.

    Cloudways Team

  2. 12 votes
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    3 comments  ·  Service Improvement » Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    It should be available as default on the server.
    If for some reason it is not working then please raise a ticket with our support.

    Cloudways Team.

  3. 12 votes
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    AdminCloudways (Admin, Cloudways) commented  · 

    You can already replace MySQL with MariaDB on any server:
    https://support.cloudways.com/what-can-i-do-from-the-packages-tab-of-server-settings-packages-section/

    Cloudways Team

  4. 1 vote
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    3 comments  ·  Service Improvement » Customer Support  ·  Flag idea as inappropriate…  ·  Admin →

    Can you clarify ?. We already have automated invoice charging (to the registered CC card) at the end of the month.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    Can you clarify ?. We already have automated invoice charging (to the registered CC card) at the end of the month.

    Cloudways Team

  5. 150 votes
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    25 comments  ·  Service Improvement » Applications  ·  Flag idea as inappropriate…  ·  Admin →

    For people that wanted to add CW as a WHMCS module, we are releasing a full-blown API this month that will basically allow you to do anything you do via the console, and that should allow you to create the WHMCS module.

    Our dev team can help anyone trying to make it happen.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    For people that wanted to add CW as a WHMCS module, we are releasing a full-blown API this month that will basically allow you to do anything you do via the console, and that should allow you to create the WHMCS module.

    Our dev team can help anyone trying to make it happen.

    Cloudways Team

  6. 30 votes
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    6 comments  ·  Service Improvement » Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    There is no ETA for removing old console. As said, hopefully from next week new one will be in public beta and anyone can choose to use it any or all time. If things go well, we will set as default new console and allow customers to switch to all for a period long enough for every one to be comfortable with new one. What we are not going to do is to implement any new feature on old console when new one is the default, so this should give reason to people for a reasonably quick transition.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    The new console (already in private beta for some 500 customers and to be in public beta from next week) already includes this (no server access option) along many more fine grained privileges that will be possible to set.

    We are not going to implement it on old console as it should be out of the way in short time.

    Cloudways Team

  7. 52 votes
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    22 comments  ·  Service Improvement » Stacks  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Interesting idea. Let's see if more people weight in.

    Cloudways Team

  8. 110 votes
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    22 comments  ·  Service Improvement » Stacks  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Can any of the supporters please give some scope on what you would like to see implemented when it comes to supporting support?

    * Do you want to be able to launch containers, let Cloudways deploy your preferred app on top of a container (i.e. wordpress) and manage it like you do with other apps in normal virtual machines on Digital Ocean or Vultr?

    * Or you want to be able to deploy your own docker images with your application on top of infrastructure (be it a VMs, a physical host ...) that we make available to you?

    * Or something else?

    It will help set our mind related to this. We are discussing options internally, one being adding a container (over physical hardware) infrastructure provider over which you could deploy/manage your applications like done now.

    Cloudways Team

  9. 10 votes
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    1 comment  ·  Service Improvement » Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Good idea. We are on it.

    Cloudways Team

  10. 134 votes
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    24 comments  ·  Service Improvement » Applications  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    As most already know, this is doable already via:
    https://support.cloudways.com/how-do-i-provide-more-than-one-database-for-my-application/

    We may consider a cleaner / more direct idea of doing it in the future.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    Hi Vrajesh,

    Take a look at:
    https://support.cloudways.com/entries/96119563-How-do-I-provide-more-than-one-database-for-my-application-

    This is the solution that we have in place by now (not extremely neat but it works).

    Cloudways Team

  11. 29 votes
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    10 comments  ·  Service Improvement » General  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks Paul. Would a docker image suit the same needs?. Assume so. We are leaning towards it for the exact same problem you mention.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    Thanks Paul. Would a docker image suit the same needs?. Assume so. We are leaning towards it for the exact same problem you mention.

    Cloudways Team

  12. 3 votes
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    1 comment  ·  Service Improvement » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Paul,

    Understand your problem but don’t think we are big enough to put the kind of pressure needed for this. Currently they only offer mailboxes in US and, for what we know, have no plans to support mailboxes in EU.

    In any case, we have raised this already with our Rackspace manager and will add the feature as soon as they have it available.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    Hi Paul,

    Understand your problem but don't think we are big enough to put the kind of pressure needed for this. Currently they only offer mailboxes in US and, for what we know, have no plans to support mailboxes in EU.

    In any case, we have raised this already with our Rackspace manager and will add the feature as soon as they have it available.

    Cloudways Team

  13. 4 votes
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    3 comments  ·  Service Improvement » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Can you clarify your usage case?. Are you using any SMTP add-on?. In general the FROM address can be controlled from the application / application plugin that you are using for outgoing email.

    Cloudways Team

  14. 3 votes
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    2 comments  ·  Service Improvement » Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback Jaime. With the new console, to be released beginning of April. member area is merged with console, so there will be no need for a link between the two.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    Thanks for your feedback Jaime. With the new console, to be released beginning of April. member area is merged with console, so there will be no need for a link between the two.

    Cloudways Team

  15. 251 votes
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    23 comments  ·  Service Improvement » Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    David, we do not have any plans regarding this for the near future. We have not fully declined this idea due to number of people backing it but it doesn't enter our roadmap as we have many other priorities to meet before being able even to consider it.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    Hi all,

    We don't have plans for now to white-label the whole platform. We want to focus in improving it.

    David as for the problem you have with cloudwaysapps subdomain, you could easily use your own subdomain:

    * Deploy and app on Cloudways. It will get a cloudwaysapps.com subdomain i.e. app1.cloudwaysapps.com.
    * Create a CNAME in one of your own domains to the cloudwaysapps subdomain i.e.
    app1.davidowndomain.com CNAME app1.cloudwaysapps.com.
    * Tell your customer to point his/her site to the app1.davidowndomain.com i.e.
    happy.customerdomain.com CNAME app1.davidowndomain.com

    This way you don't have to disclose Cloudways subdomain to your customer.

    We know this is not a perfect solution, but a solution for your customization needs at the moment.

    Cloudways Team

    AdminCloudways (Admin, Cloudways) supported this idea  · 
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    AdminCloudways (Admin, Cloudways) commented  · 

    I want to be able to offer hosting to my customers in a way that they don't know it is being hosted by cloudways (so cloudways brand must not be visible in FQDN of server nor anywhere in the file-system structure).

  16. 12 votes
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    2 comments  ·  Service Improvement » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Myke, can you clarify what do you mean with this?

    Cloudways Team

  17. 5 votes
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    1 comment  ·  Service Improvement » Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Don't think it is available yet:
    http://www.allthingsdistributed.com/2015/11/aws-announces-uk-region.html

    As per AWS, it will be by the end of 2016, start of 2017.

    Cloudways Team

  18. 64 votes
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    29 comments  ·  Service Improvement » Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Erik, think that this will be a too specific case but let's see what other people say. We have never had this request before.

    Cloudways Team

  19. 3 votes
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    1 comment  ·  Service Improvement » Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Graziano, you have the master credentials at the server tab level cause they give access to all apps in that server. You don’t need to create another account for yourself. Master credentials have SSH and SFTP access to all apps already.

    Let me know if I am missing something.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    Graziano, you have the master credentials at the server tab level cause they give access to all apps in that server. You don't need to create another account for yourself. Master credentials have SSH and SFTP access to all apps already.

    Let me know if I am missing something.

    Cloudways Team

  20. 184 votes
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    35 comments  ·  Service Improvement » Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    As for turn logs off, there is no option by now and don't think we will be adding. When it comes to deleting, you can already do it (logs are saved in /logs folder) just above the public_html level.

    Cloudways Team

    AdminCloudways (Admin, Cloudways) supported this idea  · 
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