AdminCloudways (Admin, Cloudways)

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  1. 3 votes
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    1 comment  ·  Service Improvement » Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Graziano, you have the master credentials at the server tab level cause they give access to all apps in that server. You don’t need to create another account for yourself. Master credentials have SSH and SFTP access to all apps already.

    Let me know if I am missing something.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    Graziano, you have the master credentials at the server tab level cause they give access to all apps in that server. You don't need to create another account for yourself. Master credentials have SSH and SFTP access to all apps already.

    Let me know if I am missing something.

    Cloudways Team

  2. 184 votes
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    35 comments  ·  Service Improvement » Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    As for turn logs off, there is no option by now and don't think we will be adding. When it comes to deleting, you can already do it (logs are saved in /logs folder) just above the public_html level.

    Cloudways Team

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  3. 2 votes
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    1 comment  ·  Service Improvement » Server Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Trevor, can you further develop this?. With master credentials, you should be able to git pull / push / clone … at will from the server.

    If you can provide specific issue and steps to reproduce it will be very helpful to assess what we can do.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    Trevor, can you further develop this?. With master credentials, you should be able to git pull / push / clone ... at will from the server.

    If you can provide specific issue and steps to reproduce it will be very helpful to assess what we can do.

    Cloudways Team

  4. 8 votes
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    2 comments  ·  Service Improvement » Stacks  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Hello Stef:

    Can you please help us by providing more details about what it is that is getting in your way of setting up queue workers for Laravel? We've tried several different tests on our Laravel stack and not found any issues. Perhaps we are missing something in particular that you may be trying, and would love to figure it out and a provide a solution.

    Thanks.

    Cloudways Team

  5. 1 vote
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    5 comments  ·  Service Improvement » Security  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Michael, we definitely allow SFTP access https://support.cloudways.com/how-to-connect-to-your-application-using-sftp/.

    About database access, it can only be done via SSH with the master credentials (https://support.cloudways.com/how-to-manage-your-databases-using-mysql-workbench/). For security reasons, we can't leave the mysql port open to the world.

    Cloudways Team

  6. 1 vote
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    1 comment  ·  Service Improvement » General  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    This and more will be supported in new console.

    Cloudways Team

  7. 5 votes
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    1 comment  ·  Service Improvement » Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Migrator for Wordpress is already there:
    https://support.cloudways.com/how-to-migrate-wordpress-to-cloudways/

    Cloudways Team

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  8. 10 votes
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    4 comments  ·  Service Improvement » Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    That's definitely a good suggestion that we may consider for 2016. We aim at adding infrastructure providers that bring some distinct feature that adds value to our customers compared to other options and a China focused infrastructure provider seems definitely a good idea.

    We will keep an open mind about it.

    Cloudways Team

  9. 4 votes
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    4 comments  ·  Service Improvement » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    We are going to move the Rackspace Email add-on to $1/mailbox from December (so at cost).

    We don't want email to be a hurdle for people who want to come on-board.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    Hi Bob,

    Thanks for your feedback.

    In fact, with Rackspace Email, you would need to setup/configure the account yourself, something that we do on behalf of the customer. Support wise, main difference is phone support, which will direct you to Rackspace ticketing system for any serious issue, so not much of a difference.

    I would say, value added by Cloudways is convenience, having all services under one umbrella and through a single point of support.

    In any case, thanks for your feedback and will be considered during sprint planning and as other people give their view.

    Cloudways Team

  10. 2 votes
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    1 comment  ·  Service Improvement » Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Paul can you list any other functionality that is not working with Firebox (besides clicktocopy) and the version of Firefox you are using and in which OS?. This will help.

    We do try to test console functionality in all browsers/OS combinations, but we may have missed some.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    Paul can you list any other functionality that is not working with Firebox (besides clicktocopy) and the version of Firefox you are using and in which OS?. This will help.

    We do try to test console functionality in all browsers/OS combinations, but we may have missed some.

    Cloudways Team

  11. 39 votes
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    11 comments  ·  Service Improvement » Magento  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Please note that we have added the option to deploy Elasticsearch to any server. You can do it from the Packages tab in the Server Settings section. We will consider Solr at a later stage.

    More info here:
    http://www.cloudways.com/blog/elasticsearch-on-cloud/

    Cloudways Team

  12. 4 votes
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    3 comments  ·  Service Improvement » Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

    Removing/replacing varnish is not really an option, as it is the cornerstone of our hosting and the reason (as you mention) of site(s) speed/performance.

    If you provide an example of how we can reproduce what is not working, we can check if there is a fix that we can implement across the platform.

    Cloudways Team

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    AdminCloudways (Admin, Cloudways) commented  · 

    Removing/replacing varnish is not really an option, as it is the cornerstone of our hosting and the reason (as you mention) of site(s) speed/performance.

    If you provide an example of how we can reproduce what is not working, we can check if there is a fix that we can implement across the platform.

    Cloudways Team

  13. 2 votes
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    1 comment  ·  Service Improvement » Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Mike, to move wp-config outside the public folder, please check:
    https://support.cloudways.com/securing-application-configuration-files-in-private_html-folder/

    As for allow_url_fopen, tagging this as server settings addition.

    Cloudways Team

  14. 90 votes
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    24 comments  ·  Service Improvement » General  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Hi Jason,

    Pere here, CTO/founder at CW. Sorry for your trouble. Certainly we have lots to do to improve our customer experience and we are working on it. No excuse, but we are not heavily funded as WPEngine, and this poses some challenges to quickly get in place a top tier, engineering staffed, support team. We need to groom people through a well defined on-boarding process and this takes more time than directly hiring fully knowledgeable staff, but we expect that in the mid-term will provide major benefits as we will not be so much dependent on specific people but on the right processes building the right people. The speed at which we have grown the last year, hasn't helped.

    Anyway, I am perfectly aware of our limitations in some areas but, on a technical level, WP is not leaking memory (at least not a problem for the vast majority of our users), so the problem had to be some other. I would like to be able to get to the bottom of all problems for all customers but unluckily we can't.

    We will be introducing in a couple of month a new tips section that will analyze a customer server and advice on "non-optimal" configurations (i.e. old php, old app version, not proper cache integration ...). We hope this can guide customers on fixing most obvious application issues.

    When it comes to affiliate program, have told the person dealing with it to get in touch with you.

    Again, thanks for your feedback and good luck.

    Pere

  15. 5 votes
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    2 comments  ·  Service Improvement » Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Hi there,

    Noted. We are creating a new console so will pass this to design team for consideration.

    Thanks for your feedback.

    Cloudways Team

  16. 2 votes
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    1 comment  ·  Service Improvement » Stacks  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Thanks for your feedback Fernando.

    We believe focus is key to success and currently we are extremely focused on linux stacks and PHP, so not an option to get into Oracle or Microsoft SQL Server.

    Cloudways Team

  17. 128 votes
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    AdminCloudways (Admin, Cloudways) commented  · 

    https://www.runabove.com

    Cheap and powerful servers from OVH.

  18. 2 votes
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    1 comment  ·  Service Improvement » Stacks  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Can you please clarify what do you mean with this?

    Cloudways Team

  19. 14 votes
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    AdminCloudways (Admin, Cloudways) commented  · 

    @feral13

    In our testing, with various wordpress sites we have found Objects cache set to apc performs better than of using database cache, perhaps it is something related to the site specific plugin or some other setting that causes slowness in admin panel
    I'm unable to find your email address as registered account, if you could provide us your email address or server/site details then we can look into this for you.

    You can create ticket with the details through our support panel.

    Cloudways Team

  20. 7 votes
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    4 comments  ·  Service Improvement » General  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminCloudways (Admin, Cloudways) commented  · 

    Can you develop further?

    You would like each of your customer to have their own account and pay directly to us for services but then you would like to be able to link these accounts to your main CW account so you could manage them?

    Cloudways Team

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