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    21 comments  ·  Service Improvement » Applications  ·  Flag idea as inappropriate…  ·  Admin →
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    Priority Clients commented  · 

    Me again... commenting because the RIDICULOUSLY BRILLIANT customer service over at Cloudways has a raving fan in me right now!

    Roughly 12 hours after I posted that I was having issues with installing Mautic, a rep from Cloudways (Ayaz) reached out to me saying he wanted to help alleviate my concerns. Boy did he ever!

    With Ayaz's help, our agency now has a template install of Mautic on a PHP stack application that we are able to clone as we gain more clients in need of the service. We are very pleased with the service we've received and I would personally recommend Cloudways to ANYONE looking at a managed hosting provider.

    Thanks again Ayaz!

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    Priority Clients commented  · 

    The install is not as easy as described.

    Sure, uploading / unzipping is that easy; however, when you get to step 2 of the Mautic install process, you get an error that says:

    "The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. System administrators, check server logs for errors."

    Tech support was able to find the error in the logs; however they could not solve it.

    I've asked both the sales department and the tech support department if it was possible to pay a Cloudways developer to complete the install correctly on a PHP application so that I could clone future instances from there--so far, the answer has been "no, we only have server developers, not application developers, so please find someone else to do this."

    I'm appreciative of your services at Cloudways; however, offering a solution to this would make me a raving fan!

    Priority Clients supported this idea  · 

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