Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Direct access to Rackspace control panel

    It would be neat to add the possibility to directly access the Rackspace control panel where we can:
    - add/remove/edit email addresses
    - add DKIM records
    - change the webmail login url
    - add webmail Company logo
    - and other things Rackspace offer to their direct customers

    45 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    9 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. vue storefont

    1 click vue storefront install it has been a nightmare with permissions to get it done. it should install smoothly with magento

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    declined  ·  0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  3. Please change your live chat software to crisp.chat

    Crisp has better functionalities with unlimited users. The main thing is, a customer can easily get all the chat history from the browser itself, but for your current software, the chat history just disappears.

    Also every time the page reloads, the chat software connection is lost and then I have to ask the bot to transfer me to agent again.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    declined  ·  1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  4. 4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    declined  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Please update ioncube to 10.3.8 for php 7.3

    Please update ioncube to 10.3.8 for php 7.3 because ioncube is not working actually with php7.3 on Cloudways.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    declined  ·  0 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  6. Decrease of Price For Vultr Servers

    We all know that Vultr recently decreased their Server Pricing.

    It's now offering 512MB Server fro 2.5$ and 1GB Server for 5$

    But Cloudways is charging insanely on top of that for offering Vultr Servers.

    For 5$ Vultr Plan ( 1GB Server ), We need to pay 11$. That is 220% more than what we pay at Vultr

    This insane price is for the other plans too. And, There's no 2.5$ plan option in CloudWays.

    please support this feedback until CloudWays changes the pricing.

    333 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    declined  ·  29 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. 93 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    declined  ·  3 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  8. add Control panels like Plesk or Cpanel in applications

    recently i was working on my website using plesk control panel which let me do a lot of amazing stuffs , it lets manage everything and notify me when i do mistakes and improves my site security for 5$/month only
    so please add Plesk in your next updates

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    declined  ·  0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  9. telnet

    i want to connect with telnet.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  10. Ubuntu servers as OS

    I am looking a way to deploy an Ubuntu server. It will be great if you can offer it

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    declined  ·  1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  12. WHMCS

    Adding whmcs application will be great

    157 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    27 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  13. Google Page Speed Module

    It will be cool to have as default or as addon like the other speed improvements

    84 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    declined  ·  21 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  14. I need root access to my VPS

    I need root access to my VPS

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. Custom Temporary URLs

    On the site URLs for our applications it creats something like "wordpress-XXXXXX-XXXXXX.cloudwaysapps.com"

    You guys need to find a way to allow users to create or change this temporary URL to something different and easier to remember.
    Something like "mysite.cloudways.com".

    We need to be able to set an easier url to remember. The hosting company I was with before moving to you guys allowed that. It was Flywheel. We could create our own subdomain name for the url.

    For Example: At Flywheel we could should choose "mysite" for the temporary domain of "mysite@cloudwaysapps.com"

    Please work on creating this. Thank…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    declined  ·  0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  16. Update Varnish to 5.0 in order to support HTTP/2

    It would appear that Varnish 4.0.2 (which is on my server at www.bizi.fit) does NOT support HTTP/2. The recommended configurations are to enable HTTP/2 (which I have), and to use Varnish caching (for performance).

    Are there any plans to upgrade Varnish to 5.0 (or perhaps upon request), in order to actually support HTTP/2. Currently, I can only get use out of HTTP/2 if I DISABLE Varnish cache.

    34 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    In our provided WebStack ( nginx → varnish → apache ).
    Since Nginx (which has support of HTTP/2) is in front this eliminates a need of upgrading varnish to 5.0 as far as HTTP/2 is concerned.
    In case you are seeing issues please open a ticket through support panel, we will be happy to assists you further.

    Regards,
    Cloudways Team

  17. List application in servers.

    It doesn't make a lot of sense that applications are not listed under server settings. This seems like a logical addition.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    From the main server screen, you can access the list of all applications installed on the server via the quick access icons on the top right (www, project and team).

    Cloudways Team

  18. Automatic scaling be available on all Cloud Hosting

    Auto-scaling is now available on Kyup. Wish it would be available on Digital Ocean, Vultr, AWS, and Google as well

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Unluckily this is a feature related to the provider not to Cloudways. Kyup has an infrastructure that allows for auto-scaling on a single server. None of the other providers offer this capability, so we can’t integrate it.

    Cloudways Team

  19. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    declined  ·  0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  20. PowerCloud

    More of an enquiry, but when will PowerCloud app come to Android ?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4 5
  • Don't see your idea?

Feedback and Knowledge Base