Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Add iowait to the monitoring system for better CPU/HDD Monitoring

    iowait tells us how much time the CPU is waiting for the HDD - which would be very useful when identifying the bottleneck on a server so we can better decide what and when to upgrade

    1 vote

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add PHP and MySQL Timezone GMT +1 BERLIN again

    The PHP/ MySQL Timezone for GMT +1 Berlin is missing in the server settings tab.

    4 votes

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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  3. Always populate raw post data

    alwayspopulaterawpostdata settings

    1 vote

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    1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  4. 2 votes

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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow other SQL GUIs to connect to the database

    Cloudways should allow their users to connect to their databases with the MYSQL GUI of their choice. I was unable to use MySQL Workbench and Cloudways support essentially told me they couldn't help me because the tech believed there was an incompatibility with the OSX version and the Cloudways server. So I'm stuck using the Cloudways interface, which is not nearly as powerful as Sequel Pro.

    5 votes

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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  6. Simple Machines Forum (SMF)

    It would be great to also host a Simple Machines Forum (SMF) as an option, that way I could have ALL my sites only here.

    I think it would be great for Cloudways and for your other customers too as SMF is a widely used forum application that could seriously expand the breadth of your service reach and the happiness of your clients.

    Their website is here http://www.simplemachines.org/ just to make life easier.

    Thanks!

    1 vote

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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  7. 'My Applications' list of applications

    Rather than list all apps by their "wordpress-12345-45678-987564-app" number, list those that actually have a domain name attached to them, and all others without domain names as above

    3 votes

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    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  8. Wishlist member & NGINX compatibility

    Currently wishlist member cannot protect individual files unless changes are made to the Nginx configuration. The support team are unable to make these changes on an individual basis, so the whole configuration needs to be updated system wide.

    1 vote

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Documentation for server setting & packages

    Create a documentation to explain server setting & packages for basic and advanced tabs please, is help to chose better configuration for some aplications

    13 votes

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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  10. Offer an API Gateway service that manages RESTful endpoints to SQL databases

    Provide endpoint mapping, user and authentication management for accessing data via RESTful api calls to the SQL databases. Include Swagger as a means of specifying/ testing the API's

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Improve Server/Application Navigation in the new console

    In the old platform, it was easy to switch between servers and applications with one click -- there was always the main "Server" dropdown at the top, and then below it, once you switched to the "Application" tab of a given server, you could easily switch between the applications on that server.

    In the new console, servers & applications seem to be treated as totally separate entities, and the lack of hierarchy is very confusing and cumbersome to navigate.

    Please bring back the double-drop-down system. At the top, ALWAYS have a Server selector AND an Application selector. This will make…

    2 votes

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Projects - Bulk Create Projects

    Bulk Add and Edit Projects

    It would be nice to create many projects at once. Type/copy and paste into a multiline text field, and/or upload a simple .csv to make many projects at once.

    2 votes

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow server timezone settings to automatically adjust for BST (summer time change)

    In Ireland and the Uk the clock changes twice a year to adjust for BST which becomes GMT+1 this means the server timezone for all apps running London/Dublin location become inaccurate by an hour.

    So it would be better if server time zone could match site application time zone (eg Drupal timezone) or else if server timezone can automatically adjust for BST changes.

    10 votes

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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. 2 votes

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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  15. Moodle Slash arguments be enabled

    Moodle recommends that Slash arguments be enabled by adding the rule in the .htaccess however it does not work, therefore please enable someone on the server.

    1 vote

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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow customers to retain their servers when leaving

    I understand you need to limit control. If I need to migrate away from cloudways can you give me access to the server and "detach" from cloudways? Most clients will be fine, but if we hit a "wall" where need to do something you won't let us then want to take entire server config and since we already have the droplet - just let me have it! You can even charge a migration out fee.

    1 vote

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. civicrm

    wordpress / drupal civicrm on separate database

    1 vote

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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow two-factor authentication with Duo

    Duo is a great platform for two-factor authentication and already supported by a great number of platforms. It would be very nice if it would also be supported by Cloudways.

    1 vote

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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  19. Delete folders

    The ability to delete folders more quickly as to remove a WP install from a directory (for the purpose of using another migration plugin such as backup buddy) takes forever via SFTP. Backup buddy will not migrate a site into a directory containing WP, so it needs to be empty. If the backup is not completed all files need to be deleted again so this become very time consuming

    5 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. Show Varnish authentication key in the console

    I followed the below guide for setting up Varnish with Magento and had to ask support for my Varnish Authentication Key.

    Could this show in the console or something?

    https://support.cloudways.com/how-to-install-and-configure-turpentine-for-magento/

    5 votes

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    1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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