Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Please allow a connection from Code Guard

    Code Guard provides incremental backup where I can roll back as far as I like.
    Critically, they also provide an alert if a file has changed which allows me to investigate if it's something I wasn't expecting.
    All they need is SFTP and database access but for some reason this is not being allowed by Cloud Ways. In chat I was told that "custom changes" to the server were not allowed.

    1 vote
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    5 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  2. Fix Issues With Primary Domain Changes

    You might consider this a bug, but after having been bit by it multiple times, I figured it would be best to post it here.

    When you have multiple apps on a server and you re-arrange the primary domains on them, changing which app a specific app uses, the server will not properly follow your new primary domain settings and will instead load your default app. Here is how you reproduce the issue:


    1. Have an app on the server with a domain like dev.mysite.com

    2. Have a second app (your production app) on the server with a domain like mysite.com.

    3. You…
    2 votes
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  3. Xcache

    there is no option for Xcache instead of APC Cache, can you please include it

    1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Ability to use installed application folder as a GIT repository and pull directly.

    I was so excited to have Laravel installation in 2 clicks and when I see is up. Then I'd like to pull from server to my local host by GIT and start to development.... No-way. Big frustration :-( if I have an app on GitHub; I can pull it from github to cloudways but I can't use the application folder as a repository.. so what the application installations for? I hope this feature request make sense.
    Thanks

    2 votes
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    1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Trevor, can you further develop this?. With master credentials, you should be able to git pull / push / clone … at will from the server.

    If you can provide specific issue and steps to reproduce it will be very helpful to assess what we can do.

    Cloudways Team

  5. let users disable PEAR's SSL/TLS forced check in PHP 5.6 to make it compatible with services like Mandrill again

    let users disable PEAR's SSL/TLS forced check in PHP 5.6 to make it compatible with services like Mandrill again.

    5.6 PEAR defaults currently cause a hell of a lot of problems, see for example

    http://stackoverflow.com/questions/25888550/cant-send-email-with-php-pear-5-6

    https://www.authsmtp.com/php-pear-mail/

    and effectively force us to downgrade to 5.5

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  6. forwards domain to another

    forwards domain to another.

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add tcsh and csh to your Debian distro

    Add tcsh and csh to your Debian distro

    2 votes
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. While creating Team users can we create a user who will have only access to Start and Stop the server.

    While creating Team users can we create a user who will have only access to Start and Stop the server.
    Currently the user with "Full Access" is able to "Delete" the server,we don't want to provide this access to one of our user.

    This can be useful for the teams where one is expected to only "Start and "Stop" the server and do not do any other activity.

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. Loggly App Addon

    I would like to be able to deploy Loggly to my servers, however with limited access I am unable to perform this.

    I would be very handy if Cloudways gave the option to deploy loggly with a few clicks.

    All I really want is access to the apache log files, for all the servers across our accounts in one centralised place.

    10 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  10. Fine grain team member permissions

    Please add permissions/restrictions for:

    Purchasing additional services
    Scaling the server
    Changing packages
    Managing Addons

    10 votes
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    2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Drupal site migration documentation

    I am having a lot of permission issues trying to migrate a drupal site. a simple document on how to migrate a site would be nice.... back to trial and error.

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  12. 2 votes
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  13. Fix the ClicknGo functions that don't work in Firefox

    There's no way Cloudways should have functionality in the ClicknGo console that fails outright when using Firefox. (Specifically referring to clicktocopy buttons). At this point in time, cross-browser functionality should be a given, especially for admin pages.

    Either implement the extra functionality in a way that is compatible with all major browsers, create an automatic fallback solution for no-supported browsers, or at the very least, put a notation on each non-compatible function marking the browsers with which it will not work. As it is now, it's a major frustration that makes Cloudways look amateurish when the reason for the failure…

    2 votes
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    1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Paul can you list any other functionality that is not working with Firebox (besides clicktocopy) and the version of Firefox you are using and in which OS?. This will help.

    We do try to test console functionality in all browsers/OS combinations, but we may have missed some.

    Cloudways Team

  14. able to set PHP allow_url_fopen off and owner able to add file under root folder

    it would be nice if we could disable PHP allowurlfopen I have tried to add a php.ini but it is not working

    I would also like to put my wp-config file in the root dir but I get a permission error when trying to move it

    2 votes
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    1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  15. Set WordPress app database collation to uft8_general_ci instead of latin1_swedish_ci

    When installing a new WP app, the database collation is set to latin1swedishci. It should be utf8generalci. Just change the way the app installer works, to set it to the correct setting when installing a new WP app. Also consider adding the collation to the new WP install's wp-config.php file to help keep all tables using the correct collation: https://codex.wordpress.org/Editingwp-config.php#Databasecollation.

    We've started to see some issues on some sites due to mixed table collation. This would help prevent issues by keeping everything on compatible variations of utf8.

    6 votes
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  16. Can you add polr

    Polr is a robust open source URL shortner, its more powerful, proper and precise click analytics.
    The project link and everything can be found here
    https://polr.me

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  17. Force Varnish cache when HTTP Authentication is enabled

    For development reasons we protect our application with HTTP AUTH

    After user has been authenticated varnish is not caching the request because of the authorization header always being sent (see default.vcl).

    Add "unset req.http.Authorization" after auth check on vcl_recv to force caching.

    3 votes
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Wish a clone/backup button on the right site of Click&Go sql manager, just to easy clone or backup database

    Wish a clone/backup button on the right site of Click&Go sql manager, just to easy clone or backup database

    1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  20. SFTP Mode Like Pantheon

    One thing I love about Pantheon is that it already has a GIT server. Secondly, the most fantastic part is that it doesn't add any code in the install until its committed through pantheon's dashboard... in short mimics GIT Push.

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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