Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. 'My Applications' list of applications

    Rather than list all apps by their "wordpress-12345-45678-987564-app" number, list those that actually have a domain name attached to them, and all others without domain names as above

    3 votes
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    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  2. Enable an automatic payment option.

    You guys have to add automatic payment from month to month. It's crazy it's not already here.

    1 vote
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    3 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →

    Can you clarify ?. We already have automated invoice charging (to the registered CC card) at the end of the month.

    Cloudways Team

  3. Wishlist member & NGINX compatibility

    Currently wishlist member cannot protect individual files unless changes are made to the Nginx configuration. The support team are unable to make these changes on an individual basis, so the whole configuration needs to be updated system wide.

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add contabo.com VPS plan options to your supported hosting providers list.

    Add VPS package options from contabo.com to your supported hosting providers list.

    1 vote
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  5. Documentation for server setting & packages

    Create a documentation to explain server setting & packages for basic and advanced tabs please, is help to chose better configuration for some aplications

    13 votes
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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  6. Offer an API Gateway service that manages RESTful endpoints to SQL databases

    Provide endpoint mapping, user and authentication management for accessing data via RESTful api calls to the SQL databases. Include Swagger as a means of specifying/ testing the API's

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Improve Server/Application Navigation in the new console

    In the old platform, it was easy to switch between servers and applications with one click -- there was always the main "Server" dropdown at the top, and then below it, once you switched to the "Application" tab of a given server, you could easily switch between the applications on that server.

    In the new console, servers & applications seem to be treated as totally separate entities, and the lack of hierarchy is very confusing and cumbersome to navigate.

    Please bring back the double-drop-down system. At the top, ALWAYS have a Server selector AND an Application selector. This will make…

    2 votes
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. allow the ability to whitelist IPv6 addresses

    I'm unable to SFTP to my site because I don't have a traditional IP address that Cloudways is requiring me to have in order to be added to the whitelist. Can you please allow IPv6 addresses to be added to the whitelist as well?

    5 votes
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  9. Projects - Bulk Create Projects

    Bulk Add and Edit Projects

    It would be nice to create many projects at once. Type/copy and paste into a multiline text field, and/or upload a simple .csv to make many projects at once.

    2 votes
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow server timezone settings to automatically adjust for BST (summer time change)

    In Ireland and the Uk the clock changes twice a year to adjust for BST which becomes GMT+1 this means the server timezone for all apps running London/Dublin location become inaccurate by an hour.

    So it would be better if server time zone could match site application time zone (eg Drupal timezone) or else if server timezone can automatically adjust for BST changes.

    10 votes
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. FreePBX as an Application Option

    It'd be AMAZING to be able to have FreePBX as an application choice.

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  12. 2 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  13. Moodle Slash arguments be enabled

    Moodle recommends that Slash arguments be enabled by adding the rule in the .htaccess however it does not work, therefore please enable someone on the server.

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow customers to retain their servers when leaving

    I understand you need to limit control. If I need to migrate away from cloudways can you give me access to the server and "detach" from cloudways? Most clients will be fine, but if we hit a "wall" where need to do something you won't let us then want to take entire server config and since we already have the droplet - just let me have it! You can even charge a migration out fee.

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. civicrm

    wordpress / drupal civicrm on separate database

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow two-factor authentication with Duo

    Duo is a great platform for two-factor authentication and already supported by a great number of platforms. It would be very nice if it would also be supported by Cloudways.

    1 vote
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  17. Delete folders

    The ability to delete folders more quickly as to remove a WP install from a directory (for the purpose of using another migration plugin such as backup buddy) takes forever via SFTP. Backup buddy will not migrate a site into a directory containing WP, so it needs to be empty. If the backup is not completed all files need to be deleted again so this become very time consuming

    5 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. Show Varnish authentication key in the console

    I followed the below guide for setting up Varnish with Magento and had to ask support for my Varnish Authentication Key.

    Could this show in the console or something?

    https://support.cloudways.com/how-to-install-and-configure-turpentine-for-magento/

    5 votes
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    1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add a warning for Git Deployment

    At the moment, if you try to set up Git for your deployment but you do not add your SSH key to your GitHub/BitBucket account, when you press the refresh button in order for it to find your branches, it will come back completely blank with no warning. So for new users or users that aren't familiar with Git, they will be left wondering what the issue is...

    I propose that you add a warning/alert. For example - "Access denied - make sure you have added your SSH key to your Github account"

    4 votes
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    0 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add Securi Auto Site Scan every 24 hours

    Add a securi site scan bundle for an extra $5 per month for a scan and report every 24 hours

    5 votes
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
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