When Apache or MySQL go down, the "restart" buttons can't be clicked and are always grayed out. I always need to chat with your support to get things restarted. It would be fantastic if these buttons worked.

To help test redirects to a 'www.' pages without addition setup or save headaches when moving sites to cloudways that already have 'www.' redirects

Currently there is no way to make a change to the installed certificate so it is not possible to change the domain once a cert has been installed. The only resolution available presently is to migrate to a new application.

support magento 2.1 with a 2.1 version application installation

It is known that in a production environment having xDebug enabled is a performance issue. Having a switch to toggle xDebug would improve most of the production servers where nobody really needs xDebug.

PHP7 will land soon and smart hosting companies are already supporting it (see Siteground and a handful other competitors).

The speed and performance gains are tremendous. Speed + performance = better website experience and for commercial sites, more revenue.

The first hosting company to get proper staging support, php 7, easy SSL install and SNI support gets my future business. It's no longer okay for hosting companies to lag behind on PHP, holding the web back.

When will this update available mysql 5.7 in the panel.

It's great that we can now have a single SFTP account to access all applications on each server. However the randomly generated application folder names, while secure, are not user-friendly. By the time I have looked up which folder corresponds to each application, I might as well have set up an FTP account for each application.

Give us the ability to rename application folders to something meaningful would make the functionality much more useful

I would like being able to give someone access to a single database throw MySQL Workbench without having to send him the master credentials that could be used to access all the server files throw SFTP.

This is a suggestion for better wording when you click on the Delete button of a primary domain that has been set.

The pop up window text says: "Are you sure you want to delete Application Primary Domain?"

This can be confused to think you might delete the applications itself. Wording such as: "Are you should you would like to delete this primary domain assigned to the application?" would be more specific.

Add a testing URL to each server, changing the hosts file is a faff and a testing url would be so much easier to use

Elastic Email showing the wrong prices.
The prices shown here are different from the prices that appear when you click on the elastic email add-on.

https://support.cloudways.com/how-to-activate-elasticemail-addon/

Upgrade availability for Magento 2.02 via Application List

Please add the higher servers configurations from Vultr and DigitalOcean featuring 32 to 64GB RAM 12-20-24 cores.

While I am not ready just yet for them I do need to know that the option will be there when the time comes.

Also may I suggest that you top the managing fee (markup) per server to be close to $100? This would also match Linode current full manage service offer. It's just that 60% markup would make these more expensive servers way too expensive.

Thanks!

Your services do not include PHP-FPM which is very vital for good performance. Frankly, this is the only reason why i am not taking your services after the trial...

Rehabilitate SSH access with application credentials and not for only Master credentials.

In my case, we have our software, installed on our software, that connect via SSH to single application for launch some php script with php-cli.

Now, i can't give master password to our customer!