Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Domain name registrar, DNS and e-mail

    I would like to see an implementation on domain name, e-mail and DNS.

    3 votes

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add a link to http://tickets.cloudways.com/ somewhere in the Console

    Add a link to http://tickets.cloudways.com/ somewhere in the Console. There is no way to find this, even with the chatbot

    1 vote

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Sorting of rackspace emails

    I've got a growing list of domain based email accounts, and I can't manage these in anyway with the Rackspace emails. Whilst the service is great value, I need to be able to see available space per account and at least sort the email address by domain, etc. We're pretty much blind right now

    4 votes

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  4. 4 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow us to set our default admin url as most of us shouldn't be using the default "/wp-admin" for security reasons

    For Wordpress and Woocommerce apps we change the default "/wp-admin" URL so any bots that get through can't find it. But the admin link in cloudways stays as the default, is there a way we can make this editable? Interested to see if anyone else would benefit from this.

    Thanks :)

    4 votes

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    1 comment  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  6. Option to turn off offsite backups

    Can you have an option to turn off offsite backups for the server? I love the function, it's just that we need the option to choose. Also this is not stated in the pricing section, so it is kind of misleading and unclear. It is like a hidden cost, which is not good for Cloudways reputation. You can check this on Reddit too, people think that having no option to turn off offsite backup is not good.

    2 votes

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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow users to enable/disable curl on individual applications

    I am developing a WordPress plugin and need to test behaviour on different server settings (eg curl) in a live environment.

    Would be helpful if:

    • Users could control this without needing support from Cloudways team
    • It were possible to toggle curl on a per-app basis (don't want to disable on all apps, just the one I'm testing).

    *Otherwise please provide me a free dev server that stays within my total resource limits if it's only possible to disable/enable server-wide.

    1 vote

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    1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add 'use lower case for domain address' to avoid issues with SSL installation

    This will avoid any issue with installing SSL certificates when the domain name is in uppercase anywhere in the console.

    1 vote

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. A feature that enables admin to add a member for a specific project or server or application.

    It will be great if you introduce a feature that enables admin to add a member for a specific project or server or application. This will help freelancers and small firms giving limited server access to their clients.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Improvements for Bot Protection

    Your documentation about Bot Protection doesn't make sense. It says to add to whitelist click X and to remove from whitelist click the checkmark. Also, in the screens such as Traffic requests, every entry whether in Allowed or Blocked as a green arrow next to it. When hovering above the checkmark it says "Whitelist this IP". That seems backwards, and even more confusion is that these same rules apply for both Allowed and Blocked tabs. I am not even sure what actions to take and I don't want to block or allow an IP accidentally. What would make more sense…

    1 vote

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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  11. keep staging environment out of the index

    We don't want your staging site appearing in search results, so we suggest to prevent Google from indexing its content. maybe by forcing a new Robots.txt or Blacklist search engines IPs

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. inode

    Add option to purge inode,
    Right now the only option to do this is just through support.

    2 votes

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    6 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Generate a random salt key on staging create

    Staging site should not break live site because it is a clone. Generate a random salt key on staging create!

    1 vote

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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow us to reorder / change the order of the applications

    When you connect to the Cloudways plateform, you go to the Applications section. There, it would be really nice if we could be able to slide up/down the applications, so that we could modify the order of the applications.

    2 votes

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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  15. Magento 2.4.1 technology stack requirements - URGENT UPDATE REQUEST !!! Elastic Search 7.7

    Magento 2.4.1 technology stack requirements -
    URGENT UPDATE REQUEST !!! Elastic Search 7.7
    Need now or site / product search & details broken!

    Thanks!!!!

    1 vote

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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  16. Update Laravel brand logo on the application select

    The current logo used by Cloudways for the Laravel application is outdated and was replaced early 2019.

    The current Laravel logo can be found at https://github.com/laravel/art

    Updating this logo would be awesome and keep in-line with Laravel's current branding.

    1 vote

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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Backup of single application disk space rule

    I realized from support chat that we can't take local application backup if there is not enough disk space for a server backup. This is so unfair and I'm now stucked on not beeing able to backup.

    Example: your server disk usage is 15GB out of 25GB available.

    Your app usage is 1GB. You can't take local backup of this app because there isn't enough space to take a backup of the whole server.

    That's how it is currently set up, and that's so totally broken. I got really pissed off. + There is no such information in their guide…

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. Delete and or Stop Log files

    One endless loop and your sever stops because the server disk space is full as a massive log has just been created. You cannot delete these log files! You have to go to support and get them to delete.
    Please let us turn off logs or and be able to delete them.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. email or sms when your server goes over limit

    When an application goes over its allocated limit of CPU/RAM/SDD, an email or text message could be sent to the owner to alert them of the situation. The message could include the details of log files of the offending application or problem so the owner can quickly resolve the problem.
    Thank you!

    8 votes

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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  20. mysql 8 version

    it's no possible install mysql version 8

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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