Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Server some of server logs better to share with user (such as mail log)

    it can save time for both side (users and cloudway support)

    1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Cloudways should support mysql Trigger. many developers use trigger

    Cloudways should support mysql Trigger. many developers use trigger

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add a console to manage email aliases

    Hello, I suggest you add a console to manage email aliases to arrive in email boxes of created email accounts managed in Rackspace. Other hosts do that, and I like to be flexible with creating aliases. Thx.

    1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add password reset button to Webmail

    I suggest you add a button on http://webmail.emailsrvr.com/a/index.php?fail=1 to reset the passwords. Thx.

    1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. URL Change

    You have recently made a change to your system. Previously you had to change the wp-config and adjust the DB when changing the URL.
    In 2 minutes everything was done. Now you have adjusted your system to make these adjustments for you in a URL change.
    The problem with the thing is just that it does not run smoothly.
    I wanted to quickly change the URL over 5 hours ago, after completing the development work on a project.
    This resulted in a bug where your support has already been working on for 5 hours. I'm chatting with the 3rd employee.…

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  7. Officially support running nodejs as an app user.

    I've chatted with support and they told me you must run NPM and nodejs as a master user. This requirement makes per-app security impossible.

    2 votes
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Investigate veesp Servers

    Would you be able to offer more powerful servers through Veesp for a lower price?

    1 vote
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    0 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  9. allow install icecast on server

    allow install server for radio streaming icecast with
    sudo apt-get install icecast2 ices2 vorbis-tools

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  10. Edits needed for the basic CRON job creation

    When you create a new CRON job in the basic view it needs to put single quotes around the URL so it works for URL's with double URL parameters (GET variables), the & (amp) sign is the one who creates issues, i think.

    1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. ionCube Encoder Version 10 with PHP 7.1 encoding support

    We are pleased to announce the release of ionCube Encoder Version 10 with PHP 7.1 encoding support! - https://t.co/GLwfrQls3C

    5 votes
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    2 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add custom writable folders in /SERVER/NAME/myFolder

    There should be an option in the UI to create custom folders inside the application folder.
    Specific folder names could be excluded so that there wouldn't be a problem with other cloudways services (or only specific folder names for certain tasks allowed).

    This could be usefull in a meriad ways and usecases.
    For my specific usecase, our team members are unable to run the drush archive-dump command because it requires write access to SERVER/APPNAME/drush-backups/folder. With this feature, we would just add a custom folder named drush-backups.

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  13. Improve Gmail SMTP Article

    I have to enable "Less Secure Apps" for all of my clients for SMTP to work. Your tutorial should mention that some people may need to do this, because it took me an 2 hours to figure this out and luckily I've had experience with it before.

    Your Tutorial
    https://support.cloudways.com/configure-gmail-smtp/?utmsource=Platformkb&utmmedium=kbsearch
    Article on how to enable Less Secure Apps
    https://support.google.com/accounts/answer/6010255

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Fix Cloning App to Another Server!

    Theres a bug or error when cloning an app to a different server

    See pic: https://cl.ly/nZns

    The work around is clone the app to the same server, then clone that cloned app to the different server. Cloning an app once takes long enough!

    Please fix!!

    Thanks guys :)

    2 votes
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  15. Support npm install --global

    Right now, it throws a permission error. This is helpful for tools like gulp.

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Pull and select git tags in panel

    Pulling all tags of an repository and checkout through this tags is very common when we talk about git.
    But the problem is, when we work with git in cloudways panel, we don't have much options.

    And, for me and my company, working with git tags is very important.

    I think is important that you consider this feature in panel. Because move to the ssh and do this with a master credential is a big problem and has a lot of insecure points.

    Best regards.

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  18. Apache aliases

    Currently application is related to the (sub)domain, e.g.:
    app1 -> example.com
    app2 -> a2.example.com

    I would like to create new application, but use alias instead of subdomain:
    app1 -> example.com
    app2 -> example.com/a2

    Example Apache configuration for phpmyadmin:
    Alias /phpmyadmin/ "path/to/applications/phpmyadmin/htdocs/"

    2 votes
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  19. Knowledge Base for Advanced Cron-Jobs

    Knowledge Base about Advanced Cron-Jobs wit better description about the possibilities of Advanced Cron-Jobs:


    • do output with cron-script.php >> cron-script-output.txt

    • different possible to execute like for php «31 04 * * * php pathToPhpScript/....»

    • what is the base-path for cron-scripts, or do I have to use always absolute-path

    • examples like (abstract):
      DD HH DD MM dOfWeek interpreter [absPathToScript] >> [absPathToOutputFile]

    • examples like real (pseudoreal)
      31 04 * * * php /home/121954.cloudwaysapps.com/txsjrjwqax/publichtml/cron-script-1.php >> /home/121954.cloudwaysapps.com/txsjrjwqax/publichtml/output-cron-script-1.txt

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. Use friendsofphp/php-cs-fixer

    Whist upgrading Magento 2.1.9 the upgrade/component manager makes the recommendation:- "Package fabpot/php-cs-fixer is abandoned, you should avoid using it. Use friendsofphp/php-cs-fixer instead."

    These guys know their stuff...

    1 vote
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    1 comment  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
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