Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Fix Wordfence issue that stops the firewall from working

    The latest version of WordFence adds a firewall. This requires that WordFence is able to write to the /wp-content/wplogs directory, but this is owned by the wrong account when created, causing the firewall to throw up an error. The 'Reset Permissions' button doesn't fix this ownership issue either.

    2 votes

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    8 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  2. Offer data center in Hongkong

    In order to target traffic from China, you must have servers in Hong. Otherwise, customers will face connectivity issues.

    5 votes

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    completed  ·  2 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  3. Enable or Disable Short Open tag

    Ability to Enable or Disable Short Open tag in php

    5 votes

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    5 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add PHP7 logging on New Relic

    Please can you update the New Relic PHP agent to work with PHP7. This is now availabie: https://discuss.newrelic.com/t/php-7-support-is-out/35274

    6 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Remote mysql database access

    The ability to connect remotely to a hosted database on a server, possibly an IP whitelist

    69 votes

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    26 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add Craft CMS as new supported application

    It would be nice to have Craft CMS (www.buildwithcraft.com) support built in.

    26 votes

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    completed  ·  10 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  7. Disk Space Details/Quota Per Application

    At the Application Tab. Display Application Disk Data and Disk DB usage in numeric stats and Chart.

    Purpose - to help us determine what app has increased in size and/or to help manage disk size.

    279 votes

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    75 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Backup single applications

    Actually, we can take SERVER backups but we can RESTORE single applications. This is good but it would be great if we could also take a backup of a single application.

    Consider this : we'll deploy an upgrade but before we want to made a backup that we can restore just after deployment if anything goes wrong.

    • Actually, we need to take a full server backup, which takes several minutes ;
    • I f we could made a backup of this single app, it would take 90% less time.

    This could be placed at the same level than RESTORE tab under…

    199 votes

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    11 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add dashboard for applications

    We have a console for Servers, where we can list all of our servers, enter each one and see the list of Applications on that server (by hitting application management and then viewing the drop-down list)

    I'd like a console for viewing all applications, independent of server, so we could find a specific site without having to trudge through each server screen.

    It'd simply act as a list of shortcuts directly into the Application Management screen for each.

    At the end of the day, we only care about our Applications, that we need servers to host them is incidental, ideally…

    14 votes

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    completed  ·  1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add AWS UK London

    AWS has launched a new data centre in the UK, London. I think this would be a great addition to Cloudways. Thanks.

    5 votes

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    completed  ·  1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  11. Drupal 8 support plan

    With Drupal 8 release imminent (https://www.drupal.org/node/2605142) could you publish a schedule for supporting Drupal 8 installation as an option, as well as Drush 8? We don't envisage building client sites with it for a few months at least, but would welcome knowing your plans for supporting it, and having the option to start testing.

    6 votes

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    7 comments  ·  Drupal  ·  Flag idea as inappropriate…  ·  Admin →
  12. Cloudways should add DDoS protection service

    DDoS is a common problem now, maybe Cloudways can add a DDoS Mitigation service and upgrade their Network hardware to secure against Level 3 DDoS attacks

    344 votes

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    completed  ·  53 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  13. White-label application URL

    To me not having a white-label Cloudways application is absolutely of no concern. The only concern I have (because I offer clients managed Wordpress hosting) is the fact that the application-url is not white-label. If only I could have my brand name in stead of Cloudways I am done.

    0 votes

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    completed  ·  3 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  14. 227 votes

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    42 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. SSH On Off Button

    A simple button to turn ssh on and off, ssh can be turned off until the admin needs to use it so it adds an additional level of security straight on the dashboard. Thanks

    26 votes

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    completed  ·  3 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  16. 200 votes

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    39 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Option to DELETE Team Member.

    Love the ability to add team member. However there's no way to DELETE a team member. Once this team member is added, his/her email is forever associated as a team member to one Cloudway account and there's no way to use this email username for another Cloudways account. Yikes!

    1 vote

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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. Transfer servers or applications between accounts

    I would love to be able to start a new server and transfer it to my client once I'm done so he would be billed for it.
    On AWS you can change the billing for a specific stack.

    74 votes

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    20 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. Option to update composer

    Composer can not be updated without sudo permissions. You should make this option available as all modern php frameworks are based on composer.

    https://getcomposer.org

    5 votes

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    2 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →

    Composer is now auto-updated on deployment (so new servers get latest version) and recurring updates happening bi-weekly automatically.

    Cloudways Team

  20. Install NodeJS in Click&Go

    Install NodeJS in ClicknGo

    89 votes

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    completed  ·  24 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
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