Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. 1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Make logging in via SSH a little more convenient

    There are two features of logging in via SSH I've grown used to in other servers that I found to be lacking in Cloudways:
    (1.) One is the ability to have some type of private RSA key saved locally so that we don't need to enter a password every time.
    (2.) The other is the ability to specify the path we want to log in to, so we don't always need to land in the root applications directory and then cd into the usually extensive path to a specific site's child theme for instance. In other servers you can sign…

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    0 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  4. whitelist

    Please add Remark Option with Whitelist IP address in Server Security Section. Right now its difficult to find out which IP is pointing to external important server and which is IP is added for temporary use. Deleting an IP by mistake can take us into trouble as some live App IP's are listed in Whitelist IP list.

    2 votes
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add Litespeed Web Server For Batter Website Speed and Performance

    ☛ LiteSpeed reduces hardware costs
    ☛ LiteSpeed Web Server will increase security
    ☛ The LiteSpeed Web Server increases performance
    ☛ You get better results and more profit also Good in SEO

    7 votes
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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  6. When pulling from live to staging have option to delete any extra file/folder

    When pulling from Live to Staging it would be good to have the option to delete any extra files/folders which are already present in staging, but do not appear in Live. This would give the option so that staging is reset and becomes an exact mirror of live. Currently any new files added to staging remain even after a pull from Live.

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  7. Easy option to create a subdirectory or subdomain for app

    Adding a different section of a website on subdirectory or subdomain is common and healthy.

    It is better to use one domain and create subdirectory or subdomain for different projects instead of getting different domains.

    There is a need to add an easy way to install app on a subdirectory or subdomain.

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  8. SSH keys should accept eliptic curves - not only RSA

    SSH keys should accept eliptic curves - not only RSA
    RSA is old, using too big big length.
    I would like to see possibility to use standard eliptic curves that are used everywhere. For some reason this is still not possible on Cloudways.

    1 vote
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  9. Let user provide details of their servers

    Many cloud hosting provider provide free credit for some time so let us use our server and charge a fixed price to manage the server and let user add thier server details

    or provide user with application like in was or google provide a user with script which they need to run on their server which let you control that server

    1 vote
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  10. Backup Process Improvement

    Hello Team,

    As of now there's only one full backup / restore option (Server Management > Backups > Take Backup Now)

    Can you please provide some option where the user can take backup as per their requirement, Sometime developer just want to take a backup of the database or hosting files not both all the time.

    If you're providing some option where the user can take backup/restore accordingly as of now if we're taking full backup and restoring the full backup it's super time consuming for the bigger websites while they just want to take database backup.

    Suggested Backup Process

    23 votes
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    15 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Upgrade DigitalOcean Droplets

    DigitalOcean has droplets with the same prices and configurations of MEMORY and VCPUS, it could include these plans with new configurations that there is in the amount of $ 15 / mo.

    https://www.digitalocean.com/pricing/

    Please upgrade CloudWays DO droplets with newer plans.

    3 votes
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  12. Disable memcached

    I would like the option to disable Memcached. When you have Redis running, there's no need for memcached to be taking resources. I have seen sometimes it has 4-5 processes running.

    8 votes
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add OpenLiteSpeed WordPress.

    Cloudways should also add the Open-source version of the LiteSpeed Webserver which is the direct competitor of NGINX.

    9 votes
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    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  14. Increase Varnish Cache Expire time options beyond 24 hours

    Increase Varnish Cache Expire time options beyond 24 hours to up to 7 days.

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  15. I suggest to enable to use different php version on the same server

    Enable using different php version for each application on the same server

    1 vote
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    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  16. Use Rsync to tremendously speed up staging site push/pulls

    The tool is already installed! It just needs to be used when pushing/pulling.

    Rsync is a command that only copies unidentical files between two servers. It was created exactly for situations such as pushing or pulling from/to a staging site. If Cloudways where to take advantage of rsync, push/pulls would be much faster.

    2 votes
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. allow ed25519 ssh keys

    hi, please allow addition of ed25519 ssh keys

    1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Can we please get actual 24hr / 365 Live chat?

    Can we please get actual 24hr / 365 Live chat? The chat bot is very frustrating and customers wanted to just get referred to an article they would go to the knowledge centre.

    3 votes
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    4 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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    0 comments  ·  Woocommerce  ·  Flag idea as inappropriate…  ·  Admin →
  20. Group permissions for Teams

    Group Permissions

    Feature Request: Under the Team settings, I'd like to have a Group where I can set permission for the group of people instead of per person.

    This would make it easy to bring on new team members and add them to a group in Cloudways.

    For example, I might have an "Admin" group where I've allowed access to billing. And I would also have a "Developers" group that gives access to the console and support, but not billing.

    I hope that explains the feature well. Please let me know if you have any questions about it. Thanks!

    2 votes
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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