Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Change Username Email from UI

    I wanted to change the username email from my websites so that it would not be my personal email...so I contacted Cloudways and they said I needed to change my account email so I did that which was not so convenient and after that the usernames still did not change and they said it wouldn't affect the UI... How am I supposed to copy paste now that I changed the username on WordPress itself? Can we please have this fixed. Thank you

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. local development Tool

    Would be great to have a Local Development tool that can push/pull to Cloudway like Local.

    5 votes

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    2 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  3. Under Staging Management- Speed up the process for "copy from Staging to Live". It is much too slow.

    It just needs to process all the data much faster than me dropping files into a directory. If I have one php file and I use this tool, it takes hours to update VS 1 minute for me to manually upload a new file. This feature is critical to our GIT environment.

    1 vote

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add a link to http://tickets.cloudways.com/ somewhere in the Console

    Add a link to http://tickets.cloudways.com/ somewhere in the Console. There is no way to find this, even with the chatbot

    2 votes

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow "global" or account-level SSH keys, which are automatically added to every server

    Currently, we have to manage SSH keys individually for every server. It would be awesome to be able to add global SSH keys, and then when a new server is created, those SSH keys are automatically installed on every server.

    Additionally, it would be nice if when we added a account-level SSH key, it was added to all existing servers.

    8 votes

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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  6. System Outage Notification on child Accounts and Slack to keep all Teams in the loop.

    If the system has any outage every parent and child account should revive mail for such an event as in most cases parent accounts are for Owners of the server who never understand the severity of the outage.

    similar case slack notification keep every member in the team know what's going on on the server-side.

    System Outage Notification on Sub Accounts and Slack to keep all Teams in the loop.

    1 vote

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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  7. 38 votes

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    17 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow users to set default PHP settings

    Allow users to set default PHP settings so that newly created apps already have the correct settings and don't need to be reconfigured every time.

    5 votes

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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  9. Option to remove me from the team meself?

    Option to remove me from the team meself?
    Can I remove myself from a team instead of revoking the access from the client account?

    Thanks

    1 vote

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote

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    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add a Project Management tab for application

    We would love to be able to add tasks for each project that we can communicate with the client with! That would be the ultimate solution. Thanks!

    1 vote

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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add an Email Management Tab for each website!

    An Email Management Tab for each website would be so much easier for managing emails!

    1 vote

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  13. search filter in selecting branch while deploying a branch on the server

    please add search filter while selecting a branch on the application so that it is easy to select a branch which we need to deploy on the server.

    i have many branches right now, it is difficult to navigate and search the branch which needs to be deployed

    7 votes

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    8 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  14. PHP-FPM Log buffer length limit issue needs resolving

    There is an issue on servers configured by Cloudways, in which the PHP-FPM log buffer (error msg length) is set to 1028 bytes. This is too short for many errors messages generated by Wordpress.

    It results in many entries of:
    "Message":"AH01071: Got error 'the log buffer is full (1024). The access log request has been truncated.'"

    In the PHP error logs views in Application Manager. So rather than seeing the actual error, you end up just seeing this message. Which is, obviously, very unhelpful.

    Apparently it's due to the setting of log_limit setting in PHP-FPM, complied with Nginx.
    You can…

    15 votes

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    2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. When an ongoing technical ticket does not require customer response, do not prompt customer response

    Currently, I have a ticket pending. One of your genius engineers is hard at work trying to fix something for me. (Awesome.) However, I get an email quite often saying:

    "Hi there,

    This is an automated e-mail to remind you that request (#XXXXXX) is pending at your end and awaits your feedback.

    This is an automated system which would mark this ticket solved if not replied within next 24 hours. Please update the ticket if required. Otherwise, this ticket would be marked as solved due to no reply.

    Please follow the link below to review and update your request:
    http://tickets.cloudways.com/hc/requests/XXXXXX

    1 vote

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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  16. Improve CRON jobs

    • Allow arguments in the 'simple' cron interface
    • Allow quotes 'simple' cron interface
    • Add functionality to test a cron with a button, and show it's response (like Plesk)
    • Have a clear location for logs when errors are given in crons
    4 votes

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    1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. allow image pasting in your Intercom system

    Cloudways uses a support chat system called Intercom. Many companies use it.

    When I have support issues with other companies and need to show a picture, I can just copy an image from my screen and paste in the Intercom chat.

    But for some reason, your Intercom is set in a way that prevents me from easily pasting images. It is very challenging to get the images to you - many extra steps.

    I'm going to be with you guys for a long time. It would be nice for your Intercom to be set up to allow easy image pasting…

    1 vote

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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  18. FFMPEG

    Please update ffmpeg version it's important please.

    1 vote

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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow us to be able to implement additional security headers.

    I'd like to have the abiity to implement the following headers on NginX and Apache so I can convince my clients they can pass Header Security Test in conjunction with PCI/DSS. The following are recommendations.

    NginX Headers
    addheader X-Frame-Options "SAMEORIGIN" always;
    add
    header X-Xss-Protection "1; mode=block" always;
    add_header X-Content-Type-Options "nosniff" always;

    Apache Headers
    Header always set X-Frame-Options "SAMEORIGIN"
    Header always set X-Xss-Protection "1; mode=block"
    Header always set X-Content-Type-Options "nosniff"

    Referrer-Policy: strict-origin-when-cross-origin

    20 votes

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    under review  ·  2 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  20. Option to turn off offsite backups

    Can you have an option to turn off offsite backups for the server? I love the function, it's just that we need the option to choose. Also this is not stated in the pricing section, so it is kind of misleading and unclear. It is like a hidden cost, which is not good for Cloudways reputation. You can check this on Reddit too, people think that having no option to turn off offsite backup is not good.

    3 votes

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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
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