Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. 1 vote

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    declined  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. Cant register/signup

    Hi, why I cant signup.
    It said cant verify email address.
    I check no email arrived in my inbox/spam

    1 vote

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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add Reverse DNS! Emails sent to Gmail from Wordpress end up in spam otherwise

    Reverse DNS prevents emails sent from a Cloudways server to be marked as spam. I have my DNS records pointing to my Cloudways server. However, I want Cloudways to point back to the records too.

    Gmail loves classifying unauthenticated email as spam meaning that all my WooCommerce order emails go unseen! Several customers are complaining about this since migrating to Cloudways.

    Rackspace have this implemented already, it's easy to use. Get inspiration here: http://www.rackspace.com/knowledge_center/article/create-a-reverse-dns-record-0#setup

    Thank you, if this was working Cloudways would have a bullet proof solid ecommerce platform offering!

    1 vote

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    declined  ·  3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Upgrade OpenSSL!

    phpinfo() reports the OpenSSL version to be 1.0.1e. This is a security hole that needs to be fixed. Please update to the latest version.

    1 vote

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    1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    Our servers are fully and regularly patched and have all latest Debian stable (Wheezy) security updates.

    The version we deploy is:
    ii openssl 1.0.1e-2+deb7u13 amd64 Secure Socket Layer (SSL) binary and related cryptographic tools

    And you can check here that this is the latest openssl release in Wheezy (stable) with the proper security patches:
    https://packages.debian.org/search?keywords=openssl

    We precisely chose Debian for the strong security and stability culture that the community has.

    Cloudways Team

  5. AMAZON RDS - Dedicated DB

    Easily add a Amazon RDS to an Application for use as a dedicated DB or to be used as an additional Database option for Amazon server.

    1 vote

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the suggestion.

    For multi-tier setups, we are planning to come up with a different (and cloud agnostic) solution later this year.

    We don’t want to be tied to an specific provider infrastructure (like RDS) for multi-tier / cluster like deployments.

    We are already working on a multi-tier, cluster like and cloud agnostic solution based on containers.

    Cloudways Team

  6. Nginx and Custum PHP

    Add Preferred choice for webserver (nginx or Apache) and easy access to user with costum php with costum root directory (easy access to /nginx/sites-available/default)

    2 votes

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    declined  ·  1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  7. Quick support

    Waiting 20 minutes to get a reply to solve a problem with an addon makes me just feel ignored

    2 votes

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    2 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  8. To add Nexcess_Turpentine as the Magento <-> Varnish integration

    The current extension by Phoenix is outdated and does not support either the latest version of Mage CE that comes with your installer nor hole punching via ESI.

    Please!!

    5 votes

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    3 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  9. 69 votes

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    20 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  10. What about a dedicated IP address for every server! by add-on serves maybe !

    What about a dedicated IP address for every server! by add-on serves maybe !

    1 vote

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  11. How to integrate various applications data together?

    How to integrate various applications data together?

    4 votes

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    2 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  12. Indexing problem - after setup Magento 1.9

    http://prntscr.com/47oii6
    I installed your server, but I cannot refresh indexes in Magento.
    it is said it processing. Is it a matter of any bug ? or you managing reindexing with some your server add-on ?

    2 votes

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    2 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add Our Own Cloud Provider Accounts

    Provide an option to use our own Amazon or Digital Ocean accounts. This way we own the cloud server.

    17 votes

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    4 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  14. 2 votes

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    2 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  15. Ability to change app name (URL) prior to launch

    Especially with WP 'limitation' when moving from one domain to another it would save us a lot of time if we were able to change the name of the app url prior to deployment.

    2 votes

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    1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Choose which services to start at boot

    I suggest making it possible to choose which services to start when booting a server.

    When using woocommerce in wordpress varnish creates some caching issues which make it unusable in a woocommerce environment unless it is optimized for it.

    It's possible to disable varnish after boot, but if the server is rebooted you have to manually stop it again.

    2 votes

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. Enlarge the database management tool in the browser

    The database management app is not good for viewing and scanning your data if you have more than two or three columns. I have a 22 inch monitor, yet I can only view about 6 inches of my table's columns because the database tool is a fixed width. To scroll, I need to first scroll to the very of the page and then scroll horizontally. While scrolling I cannot see the column names, so I have to scroll back up to see which columns are in view, then scroll back down to scroll horizontally again if the columns aren't yet…

    3 votes

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    declined  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Tried 2 different emails and couldn't get a password for the trial...

    I couldn't select my country for the cellphone number... Probably javascript error on page

    2 votes

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    declined  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. 28 votes

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    declined  ·  2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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