Service Improvement

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  1. PHP 7.2

    PHP 7.2 is not far from release. Please can you at least provide details on an expected implementation date.

    26 votes

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    4 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  2. Breeze cache in Multisite: Per site on/off setting

    It would be great to have a per site setting for the Breeze cache plugin in Multisite.
    There is often at least one sub-site in development which does not require caching during dev, while the other sites are all live and need it.

    We might also have different needs for our own CDN urls per site which can be set in Breeze on each subsite.

    Thanks

    2 votes

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    completed  ·  0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  3. Backup (costs): more transparency desirable and possibility to disable the backup service

    1) Backups of server is a payed service. Totally fair, but it is not noted anywhere inside the platform portal. You have to dig like 3 articles deep to find out the actual costs for backup storage. It would be nice if in the server settings this was more transparent communicated.

    2) Once you have multiple servers it is nearly impossible to find out what is actually charged per month for backup storage costs and what is droplet cost. Some reporting on this would be helpfull.

    3) And last but not least, I think backup should be optional. I can…

    138 votes

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    completed  ·  15 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Wildcard or Regex support for Breeze "Never Cache these URLs"

    I have a site with a number of dynamic "areas" that are not displaying/refreshing correctly due to caching. One primary area of the site is an online LMS (Learning Management System) made up of multiple lessons, topics, and quizzes. I could list each URL individually, however, it would be well over a 100 just to get started, and would also require me to continue updating the list of URLs as I continue to add new content/lessons, etc.

    Ideally, I could enter in a relative url with a wildcard or utilize regex to not cache all URLs matching the pattern, such…

    6 votes

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    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  5. Notification when Elastic Mail quota is reached.

    My Elastic Mail stopped working and apparently I hit my quota. Since there was no notification - my clients lost $???? worth of new business leads. You should allow us to view the email logs and notify us if we hit our quota.

    25 votes

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    completed  ·  8 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow Supervisor installation for laravel queue workers

    As Laravel mention in its docs, to keep a queue worker deamon alive, you have to confgure supervizor.. Laravel Forge has in its default app stack supervizor installed and a UI for its config.

    Please install supervizor in laravel stack apps, Redis is great, and thank you, but we still need supervizor to keep queues deamon alive

    Queues are used for jobs, event handling, mails, notifications

    77 votes

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    21 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. 2 votes

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    completed  ·  0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  8. 4 votes

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    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add geo detection capabilities into Varnish

    Please add geo detection capabilities into Varnish, this will accelerate use case scenarios where geo detection is essential.

    For e.g. in WooCommerce, their current method to provide multi-currency that's compatible with cache is using Woocommerce based geo detection, which tends redirects the visitor 4 times to the correct URL of the page with the correct currency/tax displayed.

    Other multi-currency plugins attempt improve this but their loading speeds are too slow, drastically affecting woocommerce store loading times, and making caching useless.

    By having geo detection capabilities right in the server stack (Nginx or Varnish, which ever is hit first by visitors)…

    5 votes

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    completed  ·  2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Provide newer version on Nginx

    Please consider providing a newer stable version of Nginx.

    New servers are still installed with 1.8.x which has bugs, most significantly this:

    https://trac.nginx.org/nginx/ticket/959

    The bug causes major incompatibility between PrestaShop and Nginx when HTTP/2 is enabled. Ie. you can't add products to the shopping cart etc.

    I understand that you don't wan't to be first mover on new version, but 1.8 is quite old by now.

    9 votes

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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Fix Woocommerce Password Reset Loop Varnish Rule

    Add to Varnish exclude rules the cookie \wp-resetpass-.\b (Woocommerce before Version 3.0: \bwp-resetpass-.\b) in order that Woocommerce Customers who request their password to be reset get not stuck in a loop.

    8 votes

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    completed  ·  4 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. A better backup scheme

    So here my suggestion for a better backup scheme. Do something like keeping:
    = 1 - 3 monthly backups
    + 3 weekly backups
    + 4 - 6 daily backups
    This way a longer period is covered without increasing the space required for backups. You can try keeping it at 8, although 12 would be ideal as it will cover last 3 mo, last 3 wk, and last 6 days.

    Other suggestions:
    - Allow to choose the time of day to do backup so it won't slow down the server during busy hours.
    - Allow to choose external backup destination like…

    208 votes

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    21 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    We are closing this thread as we have implemented most of the features requested by OP and other features requested by users in the comments over the years. Here is the list of the features we have introduced around backups.

    1. We added the option to set backup retention from 1 to 4 weeks.
    2. We added the option to set the frequency of backups from 1 hour to 168 hours (1 week).
    3. We introduced on-demand application backup options.
    4. Users can now specify the time at which the backups process should be initiated on the server.
    5. Users can now restore their deleted servers from the Cloudways Platform. Previously this feature was limited to support but to give customers more control this feature is now available to all Cloudways customers.
    6. Users can now restore their deleted applications from the Cloudways Platform to an existing or new server.

  13. Enable Let's Encrypt Auto-renewal to work with .htaccess redirects in place

    When a website is SSL secured (https) it is recommended to have redirect rules in place which enforce https (redirect http to https) and of course redirecting to one version (www vs non-www).

    It appears that the Let's Encrypt Auto-Renewal does not work. It will fail saying there are htacces rules restricting it from working. I am not sure if this is an issue for Cloudways to fix, or Let's Encrypt.

    In either case, the solution provided by Cloudways support is to:
    1. Temporarily rename your .htaccess (so it is not in effect)
    2. REVOKE your Let's Encrypt Certificate
    3.…

    4 votes

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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    Hello

    We have resolved this issue, an update was deployed on all customer’s servers.

    LE SSL installation is now independent of rules added in htaccess, now users just have to make sure that the domain is added in the domain section of the application and the domain is pointing to Cloudways server, any rules in htaccess will not conflict with SSL installations.

    Best Regards
    Cloudways

  14. ALLOW a Single Person (and their email) to be a TEAM MEMBER on MORE THAN ONE ACCOUNT

    Allow a way for a SINGLE person (and their email) to be associated as a TEAM MEMBER on more than one account.

    At the moment, a person would need to create several different emails to be be a TEAM MEMBER on more than one account.

    There should be a GENERAL ACCOUNT console (that doesn't require a hosting/server plan.... however it CAN support a purchased plan if desired) that is separate from any TEAM MEMBER access associations.
    On the console you should be able to see all of the accounts you are associated as a TEAM MEMBER on... and access them…

    102 votes

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    18 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your patience.

    This feature is now live on the Platform. You will now be able to add a team member on more than one account.

    We will be happy to hear what you think of this improvement.

    Cloudways Team

  15. Please add TFA option for team account. Not only the main account

    Please add TFA option for team account. So the server security never get compromised by team account hijack

    16 votes

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    5 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  16. Hosting email addresses

    Every hosting provider I have used allowed me to create as many email addresses as I wanted without an extra cost.

    At the moment, I need to pay for two servers because on your server I need to pay monthly for each email account. I have one server with you (I host my websites on it), and the other with another company (I host on it the email addresses for these sites.

    Could you make my and other life easier by adding an option in the app console for creating and hosting email accounts?

    37 votes

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    11 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

    As other users pointed, we have partnered with Rackspace to offer mailboxes at a very discounted rate (best pricing for very reliable Rackspace Email mailboxes that you will find anywhere).

    More information here:
    https://www.cloudways.com/en/addon/rackspace-email-hosting.php

    We don’t have plans to support deploying mailboxes on our servers as we see email as a completely different service than web hosting, that is what we are trying to be very good at.

    Cloudways Team

  17. Manage rackspace email accounts from within console

    The current option to add mailboxes from Rackspace is extremely limited.
    The only way to order them, is via a small window and is very limited information.
    I have no details at all about current mailboxes, quota usage etc...
    Also, the only way to order mailboxes is by TYPING in the details in the window including the desired password for the mailbox???
    Afterwards, I get a confirmation back from support with the password in the email.
    It's completely unsafe to communicate about passwords this way.

    And lastly, there is no control at all about the mailboxes.
    I can't create extra…

    36 votes

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    completed  ·  6 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  18. WordPress and Woocommerce apps should both use Woo Varnish by default

    My suggestion is that all WordPress apps use the Woocommerce Varnish by default.

    This way there's no risk of a user installing a normal WordPress app and later installing Woocommerce on it, only to find out that their cart is broken because of Varnish.

    Here is why:

    I found out that the WordPress app uses a unique Varnish and the Woocommerce app uses it's own unique Varnish.

    I ran into a problem with a WordPress app that I later decided to install Woocommerce on. Once I did, the normal wp Varnish did not support Woocommerce and it broke my cart…

    32 votes

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    completed  ·  2 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  19. Alarm on bandwidth Monitoring by email

    Having to pay for a bandwidth that will rely on behavior of internet (such as robot attack, malware, what ever intention...) but not being able to stop the expense is not something anyone would sign for, woudl you?

    Therefore, having an alarm on bandwith with a threshold set by us is something to consider. Though the monitoring can be done through SSH , alarm must be done by email since none of us are spending they day watching the bandwidth consumption.

    I will not sign for the account for this reason. that is total not acceptable interm of business rules…

    33 votes

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    completed  ·  6 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  20. Provide hosting services based in South America (Brazil)

    I want to use CloudWays in servers located in South America - Brazil - Sao Paulo

    1 vote

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    3 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
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