Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Improvements for Bot Protection

    Your documentation about Bot Protection doesn't make sense. It says to add to whitelist click X and to remove from whitelist click the checkmark. Also, in the screens such as Traffic requests, every entry whether in Allowed or Blocked as a green arrow next to it. When hovering above the checkmark it says "Whitelist this IP". That seems backwards, and even more confusion is that these same rules apply for both Allowed and Blocked tabs. I am not even sure what actions to take and I don't want to block or allow an IP accidentally. What would make more sense…

    2 votes

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    2 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  2. Provide access to Digital Ocean Premium AMD Droplets as well as/instead of the Intel ones

    The AMD-based Premium droplets are pretty consistently outperforming the Intel ones. If only one DO Premium option is offered, it should be the AMD one.

    1 vote

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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  3. Generic Bot Protection

    While MalCare is a great option for WordPress, I would like a one-click install with some generic bot protection when we're using cms platforms like Concrete5, Laravel or custom PHP apps. Thanks for your consideration.

    2 votes

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    1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  4. Accept Ed25519 keys on the Dashboard/Console

    Please, consider adapting the Dashboard to allow the adding of Ed25519 keys for SSH sessions.

    RSA, the cryptographic method currently in place for SSH sessions, is mathematically breakable, which is why long keys are necessary to keep security; nevertheless, there is always the possibility they could be cracked. Also, for long term protection, RSA keys should now, supposedly, contain at least 15360 bits; of course, this is unrealistic in a real environment, as it decreases performance and increases strain on the communication channels.

    I pledge for the usage of Ed25519, considering a mere 256 bit key is enough to guarantee…

    4 votes

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    1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Improve customer support

    Customer support should be better trained and more efficient.
    Always hidding behind things like "Advanced Support" for basic features as just install a simple php-extension.

    Customer support should be helpfull and not trying to steal customer with "new support plans".

    Worst customer support in the industry so far

    1 vote

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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  6. Resource limitation control per application (disk space, bandwidth limit, CPU cores)

    Adding limitations per application would be a great help so we can offer our clients a specific number on

    disk space
    bandwidth limit
    CPU cores
    and etc.

    62 votes

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    8 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Direct login to WP dashboard from admin planel URL without password

    This is a very handy function i see WP Engine has and it makes it super easy to just login to each site without the need to save passwords in the browser or add them manually. Do you think this would be an option to implement in the future?

    19 votes

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    under review  ·  1 comment  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  8. Make it perfect

    Apologies, I am sure most or all of these have been suggested and I am suggesting a few at once here.

    • File manager

    • Ability to rename accounts. I am a developer and have 5 accounts and more soon that I am working on for different clients. In the drop down it shows their name, I should be able to rename it so I see the name of the client, not the name they signed up with which sometimes is not someone I know and am not sure which websites it is and need to click around to find the correct…

    1 vote

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Please add Debit Card Payment Methods

    I am using Cloudways for my blog Nirajforhelp.com
    I want that you add more Debit Card payment Method

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Update to latest ElasticSearch 7.10 to enable installation of Magento 2.4.3

    Required ElasticSearch 7.10 to install Magento 2.4.3

    1 vote

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    0 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  11. Breeze Plugin not compatible with Wordfence

    From Wordfence:
    We tested this issue using the Breeze plugin and found two problems.

    This affects Wordfence’s two-factor authentication, if one or more users has set up two-factor authentication, and the reCAPTCHA feature, so using either or both of those features would be broken by Breeze modifying our script tags.

    In Breeze’s “Advanced Options”, under “Delay JS inline scripts”, you can remove the line that says “nonce” to avoid having our script deferred.

    You will also need to turn off the “JS” option under “Minifcation” in Breeze’s settings. We don’t know why they are modifying our script tag when minification…

    3 votes

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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello

    We have replicated the case after enabling the Delay JS Inline, JS Minification, and login with 2FA.

    Breeze does not affect the 2FA process. There is no console error by enabling the Breeze settings with JS minification which may cause the break of script tags.

    Here is the video link. Please have a look

    https://streamable.com/f8lv48

    If the issue is still occurring we request you to kindly create a support ticket and provide us a video with replication steps our team will look into the issue.

    Best Regards,
    Cloudways Team

  12. Easy SSL Renewal for Cloudways CDN.

    Ability to renew Cloudways CDN SSL on the Cloudways dashboard to eliminate the need to contact support every time it is nearing its expiration.

    Also, show the number of days left before the SSL certificate of both Let's Encrypt and the Cloudways CDN.

    1 vote

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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  13. Gatsby (true Headless) Support

    Gatsby seems to be sinking its teeth in. It may be here to stay. True headless sites are so ridiculously fast, you can't ignore them. From my research, it seems cloudways does not currently support gatsby serving. I've looked at your other headless options and they're good, but not the same as Gatsby. I recommend you look into it and begin offering options. Thank you for hearing me!

    1 vote

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. storage

    Storage control.

    As a company, we want to provide tiered hosting for our customers.

    Ideally, we'd like to offer a standard package with up to "1gb" space, and then a premium package with up to e.g "5gb/unlimited" amount of space.

    Is this something that could be easily implemented?

    1 vote

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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  15. Support laravel Octane

    Laravel Octane supercharges your application's performance by serving your application using high-powered application servers, including Swoole and RoadRunner. Octane boots your application once, keeps it in memory, and then feeds it requests at supersonic speeds.

    1 vote

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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add Plausible Analytics

    Can you please add Plausible Analytics?

    https://plausible.io/docs/self-hosting

    Thanks :)

    1 vote

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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add Created Date to Single App Page

    Currently the created date only shows on the "Applications" page, which paginates apps in groups of 10. We've go over 150 apps, so when we need to find the created date we have to trawl through pages to find the correct app.

    So it would be super helpful to have the "Created Date" for an application within the details of a single app. As for where, maybe above/below the "Applications Management" title on the left hand side. Or below that menu? Or within one of the pages - e.g. Access Details.

    Should be super simple to add in wherever! Just…

    1 vote

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Kamatera is a cloud provider with low prices and flexible server configuration.

    Please add servers from https://www.kamatera.com.

    They have a very flexible configuration of the server configuration and not big prices.
    I worked on their servers before I moved to Cloudways, I just got tired of doing administration, so I came to you.

    But otherwise, everything is at a high level.

    https://www.kamatera.com/Products/250/Pricing

    4 votes

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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  19. SSL certificate for eCommerce

    Hello,

    It would be a great Idea to add a standerd second option next to Let's Encrypt. That could be a SSL suitable for eCommerce site.

    And if you want a custom SSL, you stil can use your "Third-party" SSL

    3 votes

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    1 comment  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add option for dreamhost dream objects storage

    please add option for dreamhost dream objects cloud storage . I see that you support digital ocean block storage already.

    1 vote

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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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