Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Autosuggest endpoint for Elasticpress

    Hi I love Elsticsearch on Cloudways. But I miss the option to create a safe end point for the Elsticpress plugin.

    2 votes
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    3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Make us a plugin base so we can install all our favorite plugins at ones on fresh WP instalation.

    It would be grate to have a personal plugin list with all our favourite plugins right herre in Cloudways dashboard, so when we start a new WP site we can have it pre-install along with WP. It would save everybody a great deal of time.

    2 votes
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    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  3. should implement an in-house ftp, or file manager.

    I suggest you should implement an in-house ftp, or file manager.

    In the console we should have a file manager, so we shouldn't have to use clients (like Filezilla) for fpt.

    2 votes
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. add the ADMIN PANEL to the Staging environment

    Staging environment should have the same ADMIN PANEL as regular site. I cannot seem to login to my Wordpress dashboard in the Staging environment. I am using the same User and Password as in the environment that I just created the staging environment from. The first thing I tried was disabling the PASSWORD PROTECTION but that did not help. I won't have anything to Push to production until I can make updates to staging.

    2 votes
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    1 comment  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  5. Always late in introducing latest PHP version.

    Why you people are always late in introducing the latest PHP version. While your competitors have already upgraded.

    Check this Kinsta has already upgraded to the latest 7.4 PHP: https://twitter.com/austinginder/status/1200430165463048198

    2 votes
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    0 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  6. Woocommerce Plugin not Working in WordPress?

    I am new in field of WordPress development and start working on website but I am facing an issue about woo-commerce that I have installed plugin on my this website http://forkeq.com/ but it is not working properly. I need any expert developer help to complete this development project. If anyone expert in my circle so please help me to resolve this issue.

    2 votes
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    1 comment  ·  Woocommerce  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add date and time to local backups!

    So currently, when you create a local backup of your server the file is simply called:"backup.tgz".

    To make everyones life easier, why not add the date and time to the filename so its called:"backup27112019__0030.tgz" or something similar for example.

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Breeze enhancedment required

    Features needed
    - Specific page cache purge
    - Add purge button on Breeze setting panel.

    3 votes
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    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  9. 5 votes
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    4 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  10. Can we please get actual 24hr / 365 Live chat?

    Can we please get actual 24hr / 365 Live chat? The chat bot is very frustrating and customers wanted to just get referred to an article they would go to the knowledge centre.

    2 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  11. Backup Improvement

    It'll be nice that you enable the restore of single files/directories or just the database not forcibly the whole thing.

    3 votes
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  12. Custom plugins installed on elastic search need to clone when instance is cloned

    If you have custom plugins installed into elastic search, support needs to be contacted after any server cloning, to then manually clone the plugins.

    Plugins should clone with the source.

    1 vote
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    0 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  13. PHONE

    So I just signed into your service and I know it may be unbelievable but I don't have a cell phone number. I don't see the point of the requirement I could go buy a sim card for $2 - $5 but I honestly just dislike cell phones. I had to enter my wife's number in order to activate my account. I have accounts with both linode and digital ocean and didn't have an issue setting up the account without a cell phone but for some reason it's a problem for you guys. Really dumb. You should remove any impediment…

    2 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  14. Fix the code for the article on enabling Gutenberg support for CPT

    The article is here: https://www.cloudways.com/blog/gutenberg-wordpress-custom-post-type/

    The fix is in the comment by John Laprairie who provides an extended list of array values for 'supports'.

    In particular, at least the 'title' value is required or when a new CPT is added, there will be no 'Add Title' field in the Gutenberg editor and no way to add a title for the CPT.

    It's easy to overlook the correct comment and simply use the code in the article with the expectation that it should work, without having to spend considerable time debugging. Maybe there has been an update to Gutenberg which requires…

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Discount for reseller web developers

    I use Cloudways to host the applications i develop for my clients. All of them servers is at my account. I don't want to create a different account for every client with affiliate link. It would be nice to me (and i think for many others) if we can get any discount for every server. It could be something like we create accounts with affiliate program.

    5 votes
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    2 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  17. Adding whmcs application will be great

    Adding whmcs application will be great

    it would bring at least 100 new customers for you, by me.

    1 vote
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  18. Clone Wordpress application with correct username and password

    When cloning WordPress application show correct password in access detail of the cloned application, right now if I clone an app it shows the new cred for that application which doesn't work then I have to use the targeted application cred

    I know you first create the application and its cred then copy all the files from that targetted application to the cloned application, you should also update the password as well in the access panel

    Right now they are creating a mess in your rest API

    2 votes
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  19. Have a much simpler SMTP system, elastic email is painful

    Every site I have built has issues with contact form mail delivery, this should be such a simple, basic requirement, yet I'm required to jump through hoops and spend hours on live chat to get it working

    5 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. Chat features

    Please make a feature that you can setup all chats to automatically be sent to email and or set up system your end that makes all chat a support ticket

    2 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
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