Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. floating IP

    Hi,

    I have noticed that Digital Ocean released floating IP's about a month ago. Will this be incorporated in the Cloudways Platform in the near future? This will be ideal for HA applications.

    Thanks
    Jean

    3 votes

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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Jean, we try as hard as we can not to add provider specific features in our platform. That would mean adding complexity and locking certain features to certain vendors, something we definitely don’t want (same happens with AWS, GCE …).

    To create a certain level of high availability on top of our platform, you could use DNS Made Easy fail-over failure http://help.dnsmadeeasy.com/dns-failover/configure-dns-failover/ (you would need to get your own DNSMadeEasy account, as we don’t support failover via our add-on). In any case, the issue of database sync would remain.

    In our road-map, we have working on a highly available and auto-scalable option for the platform as a high priority.

    Cloudways Team

  2. Please fix the Online Chat tool

    I can't find the Online chat bar in the bottom right corner. I choosed Cloudways because of this features. Sometimes the bottom bar is missing when you need it. Please fix it.

    1 vote

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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →

    Chat tool is working fine. We don’t have any other complain about it. Please open a ticket if you have issues with it so we can further research your particular case.

    Best,

    Pere

  3. PowerCloud iPhone App

    what happend to the iPhone App. I can not access it from Austria iTunes or USA iTunes

    1 vote

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    declined  ·  1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  4. Offer a stable product Every morning the services are down

    Error when trying to login to the click&go
    Oops! Unexpected error. Please refresh page and try again.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Please create a ticket to follow up this. I don’t know if you refer to the console login or to your application. This we can better solve via ticket.

    Cloudways Team

  5. Remove the algorithm for keeping from helping your clients

    I get tired of logging on and needing assistance from your team to do a sudo command only to find that the customer service module isn't popping up for me because I've used it too recently.

    1 vote

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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  6. Option to close account quickly

    Apparently to close an account right now I need to get in touch with the support. The support agent makes a request to the sales team, and finally the sales team contacts me via e-mail.

    This is terrible. It is almost as terrible as what Adobe does (they require you to call them).

    1 vote

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    2 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  7. stop taking off support after too many inquires

    it is sad when you remove ability to have live chat after 3 or more sessions. That what it seems like for me

    1 vote

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    declined  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Custom wordpress installer

    Hi guys,

    I would like to create a 'blueprint' wordpress installation with my custom themes and plugins installed. This would speed up my workflow because I don't have to install my default themes and plugins.

    Thanks

    Stijn

    3 votes

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    3 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

    Stijn this is easy to achieve already with current features.

    Create a server in an infrastructure provider that doesn’t charge for stopped servers (or better said just charges for disk usage, i.e. a t2.small on AWS).

    Deploy whatever plugins, themes you need or usually use for your baseline deployments in this server.

    Use this server as template. Clone this server to same or another infrastructure provider that you usually use. Stop the template server (minimal charges, just disc). Develop any project on the cloned server.

    When you need to start another project, start the template server, clone again …

    If you now use a new plugin on your base deployments. Start template, update it, clone and stop …

    Hope it works.

    Cloudways Team

  9. Option to run apache as www-data

    It would be good if there was an option not to run Apache as the same user as SSH / file owner. That way it would be possible to make files & folders read-only as far as the server / PHP is concerned.

    3 votes

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    declined  ·  0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  10. High Performance Server Setup stack

    For Wordpress (+WooCommerce) based sites.

    According to this
    https://zach-adams.com/2015/01/making-high-performance-server/

    Percona DB (MySQL)
    HHVM (Default)
    PHP-FPM (Backup)
    Nginx
    Varnish (Running by default)
    Memcached and APC 
    WP-CLI
    

    Complete installation instructions here
    https://github.com/zach-adams/hgv-deploy-full

    Here is the Blitz.io report - Average Response Time 136ms
    https://www.blitz.io/report/a332cf833675d0dbe4783ee76a29ce22

    1 vote

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    2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the feedback Prem. Our stack in fact performs already as well:
    https://www.blitz.io/report/347ee04b5042e17b666768d678575aab

    This is a wordpress test on our base stack (nginx → varnish → apache → mysql 5.5 ) with php 5.5. and you can see we compete.

    We understand though that HHVM could be preferable on certain situations and we are working on it. You can follow here:
    http://feedback.cloudways.com/forums/203824-service-improvement/suggestions/5945282-support-applications-on-hiphop-php-hhvm

    On the packages tab of Server Settings & Packages section you can play with additional packages that can speed up your specific setup (mariadb, mysql server 5.6, newer versions of PHP). We plan to add HHVM there.

    Cloudways Team

  11. Option to install older versions of Moodle

    You offer one-click install only for Moodle 2.9.1
    However some of the software I use are compatible with version up to 2.8. Wish you could give us the option to install earlier versions too.

    1 vote

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    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

    You can override our base Moodle deployment (latest version) with any prior version you want to use. We advice always using latest release for security reason, but there is nothing stopping you to overwrite application public_html folder with the version you want.

    Cloudways Team

  12. Screenconnect

    I run my own IT business and I use a piece of software called ScreenConnect. Its a self hosted solution which works great.

    https://www.screenconnect.com/

    It would be great if you could add support for this as I know many other IT techs who would use it

    1 vote

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    2 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

    Unluckily we can’t support as many applications as we would as maintaining applications is a costly process.

    In any case, if this is a php based app you should be able to deploy it under the PHP app.

    Cloudways Team

  13. phpmyadmin

    Add PHPMyAdmin

    1 vote

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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. activation

    Hello, how can I activate my account?

    Thank you

    1 vote

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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  15. Fix your cronjobs "Click&Go" Implementation

    I've been trying to set cronjobs for months, but not from the "Click&Go" nor from the console I've been able to do so. The customer service assistants take me back and forth from one method to the other, (possibly) avoiding to deal with this issue directly.

    1 vote

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Moises can you open a ticket for this and mention me (Pere) so we can take a look?. I haven’t heard any complain from other users regarding cron feature.

    Cloudways Team

  16. help

    please active thieugia084@gmail.com . thank you

    1 vote

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    declined  ·  0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote

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    1 comment  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  18. Harden DB passwords that are automatically created during a Wordpress install

    Harden DB passwords that are automatically created during a Wordpress install by increasing length with more middle numbers and special characters.

    1 vote

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    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

    What we are going to do shortly is to allow customers to change the password(s) and set what they want, hthat will satisfy everyone (people that think too complex and people that think too easy).

    Cloudways Team

  19. import databane

    It does not work

    1 vote

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    0 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  20. Solution for digital ocean IP changing on scaling

    I understand that the root of this problem is on the end of your provider. But it would be great if some sort of solution to this could be found. Even something like Cloudways keeping a copy of the server at its current IP until dns has changed over or something.

    1 vote

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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