Apparently to close an account right now I need to get in touch with the support. The support agent makes a request to the sales team, and finally the sales team contacts me via e-mail.
This is terrible. It is almost as terrible as what Adobe does (they require you to call them).1 vote
You just need to go to Billing section in member area and click Cancel account.
Support should have informed on this.
it is sad when you remove ability to have live chat after 3 or more sessions. That what it seems like for me1 vote
I would like to create a 'blueprint' wordpress installation with my custom themes and plugins installed. This would speed up my workflow because I don't have to install my default themes and plugins.
Stijn this is easy to achieve already with current features.
Create a server in an infrastructure provider that doesn’t charge for stopped servers (or better said just charges for disk usage, i.e. a t2.small on AWS).
Deploy whatever plugins, themes you need or usually use for your baseline deployments in this server.
Use this server as template. Clone this server to same or another infrastructure provider that you usually use. Stop the template server (minimal charges, just disc). Develop any project on the cloned server.
When you need to start another project, start the template server, clone again …
If you now use a new plugin on your base deployments. Start template, update it, clone and stop …
Hope it works.
For Wordpress (+WooCommerce) based sites.
According to this
Percona DB (MySQL)
Varnish (Running by default)
Memcached and APC
Complete installation instructions here
Here is the Blitz.io report - Average Response Time 136ms
Thanks for the feedback Prem. Our stack in fact performs already as well:
This is a wordpress test on our base stack (nginx → varnish → apache → mysql 5.5 ) with php 5.5. and you can see we compete.
We understand though that HHVM could be preferable on certain situations and we are working on it. You can follow here:
On the packages tab of Server Settings & Packages section you can play with additional packages that can speed up your specific setup (mariadb, mysql server 5.6, newer versions of PHP). We plan to add HHVM there.
You offer one-click install only for Moodle 2.9.1
However some of the software I use are compatible with version up to 2.8. Wish you could give us the option to install earlier versions too.1 vote
You can override our base Moodle deployment (latest version) with any prior version you want to use. We advice always using latest release for security reason, but there is nothing stopping you to overwrite application public_html folder with the version you want.
I run my own IT business and I use a piece of software called ScreenConnect. Its a self hosted solution which works great.
It would be great if you could add support for this as I know many other IT techs who would use it1 vote
Unluckily we can’t support as many applications as we would as maintaining applications is a costly process.
In any case, if this is a php based app you should be able to deploy it under the PHP app.
Add PHPMyAdmin1 vote
We made long ago the decision to use adminer against phpmyadmin. This is not going to change in the short term.
Hello, how can I activate my account?
Thank you1 vote
Please contact our live chat support.
I've been trying to set cronjobs for months, but not from the "Click&Go" nor from the console I've been able to do so. The customer service assistants take me back and forth from one method to the other, (possibly) avoiding to deal with this issue directly.1 vote
Moises can you open a ticket for this and mention me (Pere) so we can take a look?. I haven’t heard any complain from other users regarding cron feature.
wp-cli already deployed with your wordpress application.
Harden DB passwords that are automatically created during a Wordpress install by increasing length with more middle numbers and special characters.1 vote
What we are going to do shortly is to allow customers to change the password(s) and set what they want, hthat will satisfy everyone (people that think too complex and people that think too easy).
It does not work1 vote
Please create a ticket if you have an issue with the migration.
Feedback page is for features/improvement suggestions.
I understand that the root of this problem is on the end of your provider. But it would be great if some sort of solution to this could be found. Even something like Cloudways keeping a copy of the server at its current IP until dns has changed over or something.1 vote
The solution is to never point your domain to the server IP but to create a CNAME as explained in our KB:
If you do this, then we take care of automatically changing the IP from our end and you don’t need to do anything.
Hi, why I cant signup.
It said cant verify email address.
I check no email arrived in my inbox/spam1 vote
Please check with our chat team.
Reverse DNS prevents emails sent from a Cloudways server to be marked as spam. I have my DNS records pointing to my Cloudways server. However, I want Cloudways to point back to the records too.
Gmail loves classifying unauthenticated email as spam meaning that all my WooCommerce order emails go unseen! Several customers are complaining about this since migrating to Cloudways.
Rackspace have this implemented already, it's easy to use. Get inspiration here: http://www.rackspace.com/knowledge_center/article/create-a-reverse-dns-record-0#setup
Thank you, if this was working Cloudways would have a bullet proof solid ecommerce platform offering!1 vote
It will be cool to have as default or as addon like the other speed improvements19 votes
phpinfo() reports the OpenSSL version to be 1.0.1e. This is a security hole that needs to be fixed. Please update to the latest version.1 vote
Our servers are fully and regularly patched and have all latest Debian stable (Wheezy) security updates.
The version we deploy is:
ii openssl 1.0.1e-2+deb7u13 amd64 Secure Socket Layer (SSL) binary and related cryptographic tools
And you can check here that this is the latest openssl release in Wheezy (stable) with the proper security patches:
We precisely chose Debian for the strong security and stability culture that the community has.
Easily add a Amazon RDS to an Application for use as a dedicated DB or to be used as an additional Database option for Amazon server.1 vote
Thanks for the suggestion.
For multi-tier setups, we are planning to come up with a different (and cloud agnostic) solution later this year.
We don’t want to be tied to an specific provider infrastructure (like RDS) for multi-tier / cluster like deployments.
We are already working on a multi-tier, cluster like and cloud agnostic solution based on containers.
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