Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Option to install older versions of Moodle

    You offer one-click install only for Moodle 2.9.1
    However some of the software I use are compatible with version up to 2.8. Wish you could give us the option to install earlier versions too.

    1 vote
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    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

    You can override our base Moodle deployment (latest version) with any prior version you want to use. We advice always using latest release for security reason, but there is nothing stopping you to overwrite application public_html folder with the version you want.

    Cloudways Team

  2. Screenconnect

    I run my own IT business and I use a piece of software called ScreenConnect. Its a self hosted solution which works great.

    https://www.screenconnect.com/

    It would be great if you could add support for this as I know many other IT techs who would use it

    1 vote
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    2 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

    Unluckily we can’t support as many applications as we would as maintaining applications is a costly process.

    In any case, if this is a php based app you should be able to deploy it under the PHP app.

    Cloudways Team

  3. phpmyadmin

    Add PHPMyAdmin

    1 vote
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. activation

    Hello, how can I activate my account?

    Thank you

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  5. Fix your cronjobs "Click&Go" Implementation

    I've been trying to set cronjobs for months, but not from the "Click&Go" nor from the console I've been able to do so. The customer service assistants take me back and forth from one method to the other, (possibly) avoiding to deal with this issue directly.

    1 vote
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Moises can you open a ticket for this and mention me (Pere) so we can take a look?. I haven’t heard any complain from other users regarding cron feature.

    Cloudways Team

  6. help

    please active thieugia084@gmail.com . thank you

    1 vote
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    declined  ·  0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote
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    1 comment  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  8. Harden DB passwords that are automatically created during a Wordpress install

    Harden DB passwords that are automatically created during a Wordpress install by increasing length with more middle numbers and special characters.

    1 vote
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    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

    What we are going to do shortly is to allow customers to change the password(s) and set what they want, hthat will satisfy everyone (people that think too complex and people that think too easy).

    Cloudways Team

  9. import databane

    It does not work

    1 vote
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    0 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  10. Solution for digital ocean IP changing on scaling

    I understand that the root of this problem is on the end of your provider. But it would be great if some sort of solution to this could be found. Even something like Cloudways keeping a copy of the server at its current IP until dns has changed over or something.

    1 vote
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote
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    declined  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. Cant register/signup

    Hi, why I cant signup.
    It said cant verify email address.
    I check no email arrived in my inbox/spam

    1 vote
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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add Reverse DNS! Emails sent to Gmail from Wordpress end up in spam otherwise

    Reverse DNS prevents emails sent from a Cloudways server to be marked as spam. I have my DNS records pointing to my Cloudways server. However, I want Cloudways to point back to the records too.

    Gmail loves classifying unauthenticated email as spam meaning that all my WooCommerce order emails go unseen! Several customers are complaining about this since migrating to Cloudways.

    Rackspace have this implemented already, it's easy to use. Get inspiration here: http://www.rackspace.com/knowledge_center/article/create-a-reverse-dns-record-0#setup

    Thank you, if this was working Cloudways would have a bullet proof solid ecommerce platform offering!

    1 vote
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    declined  ·  3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. Google Page Speed Module

    It will be cool to have as default or as addon like the other speed improvements

    19 votes
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    declined  ·  11 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  15. Upgrade OpenSSL!

    phpinfo() reports the OpenSSL version to be 1.0.1e. This is a security hole that needs to be fixed. Please update to the latest version.

    1 vote
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    1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    Our servers are fully and regularly patched and have all latest Debian stable (Wheezy) security updates.

    The version we deploy is:
    ii openssl 1.0.1e-2+deb7u13 amd64 Secure Socket Layer (SSL) binary and related cryptographic tools

    And you can check here that this is the latest openssl release in Wheezy (stable) with the proper security patches:
    https://packages.debian.org/search?keywords=openssl

    We precisely chose Debian for the strong security and stability culture that the community has.

    Cloudways Team

  16. AMAZON RDS - Dedicated DB

    Easily add a Amazon RDS to an Application for use as a dedicated DB or to be used as an additional Database option for Amazon server.

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the suggestion.

    For multi-tier setups, we are planning to come up with a different (and cloud agnostic) solution later this year.

    We don’t want to be tied to an specific provider infrastructure (like RDS) for multi-tier / cluster like deployments.

    We are already working on a multi-tier, cluster like and cloud agnostic solution based on containers.

    Cloudways Team

  17. Nginx and Custum PHP

    Add Preferred choice for webserver (nginx or Apache) and easy access to user with costum php with costum root directory (easy access to /nginx/sites-available/default)

    2 votes
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    declined  ·  1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  18. Quick support

    Waiting 20 minutes to get a reply to solve a problem with an addon makes me just feel ignored

    2 votes
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    2 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  19. To add Nexcess_Turpentine as the Magento <-> Varnish integration

    The current extension by Phoenix is outdated and does not support either the latest version of Mage CE that comes with your installer nor hole punching via ESI.

    Please!!

    5 votes
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    3 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  20. 69 votes
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    20 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
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