Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Hosting email addresses

    Every hosting provider I have used allowed me to create as many email addresses as I wanted without an extra cost.

    At the moment, I need to pay for two servers because on your server I need to pay monthly for each email account. I have one server with you (I host my websites on it), and the other with another company (I host on it the email addresses for these sites.

    Could you make my and other life easier by adding an option in the app console for creating and hosting email accounts?

    37 votes

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    11 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

    As other users pointed, we have partnered with Rackspace to offer mailboxes at a very discounted rate (best pricing for very reliable Rackspace Email mailboxes that you will find anywhere).

    More information here:
    https://www.cloudways.com/en/addon/rackspace-email-hosting.php

    We don’t have plans to support deploying mailboxes on our servers as we see email as a completely different service than web hosting, that is what we are trying to be very good at.

    Cloudways Team

  2. Manage rackspace email accounts from within console

    The current option to add mailboxes from Rackspace is extremely limited.
    The only way to order them, is via a small window and is very limited information.
    I have no details at all about current mailboxes, quota usage etc...
    Also, the only way to order mailboxes is by TYPING in the details in the window including the desired password for the mailbox???
    Afterwards, I get a confirmation back from support with the password in the email.
    It's completely unsafe to communicate about passwords this way.

    And lastly, there is no control at all about the mailboxes.
    I can't create extra…

    36 votes

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    completed  ·  6 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  3. WordPress and Woocommerce apps should both use Woo Varnish by default

    My suggestion is that all WordPress apps use the Woocommerce Varnish by default.

    This way there's no risk of a user installing a normal WordPress app and later installing Woocommerce on it, only to find out that their cart is broken because of Varnish.

    Here is why:

    I found out that the WordPress app uses a unique Varnish and the Woocommerce app uses it's own unique Varnish.

    I ran into a problem with a WordPress app that I later decided to install Woocommerce on. Once I did, the normal wp Varnish did not support Woocommerce and it broke my cart…

    32 votes

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    completed  ·  2 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  4. Alarm on bandwidth Monitoring by email

    Having to pay for a bandwidth that will rely on behavior of internet (such as robot attack, malware, what ever intention...) but not being able to stop the expense is not something anyone would sign for, woudl you?

    Therefore, having an alarm on bandwith with a threshold set by us is something to consider. Though the monitoring can be done through SSH , alarm must be done by email since none of us are spending they day watching the bandwidth consumption.

    I will not sign for the account for this reason. that is total not acceptable interm of business rules…

    33 votes

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    completed  ·  6 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  5. Provide hosting services based in South America (Brazil)

    I want to use CloudWays in servers located in South America - Brazil - Sao Paulo

    1 vote

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    2 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add additional locales

    Allow generation of additional locales.

    Currently only


    • C

    • C.UTF-8

    • en_US.utf8

    • POSIX

    are generated on the system.

    We need country specific locales for internationalization (e.g. money formats, date formats, etc.)

    9 votes

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    8 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Use Let's Encrypt certificate for Cloudways database manager (8082 port) instead of a self signed cert

    Since we all can use Let's Encrypt for free (basic needs), why don't you automatically setup LE cert for database manager rather than using self signed cert which gives browser warnings.

    21 votes

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    completed  ·  2 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  8. Google Cloud Platform adds two new regions (Oregon, Japan)

    Google Cloud Platform adds two new regions, 10 more to come
    https://cloudplatform.googleblog.com/2016/03/announcing-two-new-Cloud-Platform-Regions-and-10-more-to-come_22.html

    Will add two new regions to Cloudways? thanks.

    Regards,
    Pseric

    8 votes

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    completed  ·  3 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  9. Auto-Cleaning Option for Logs (Error & Access)

    On top of not being able to delete logs ourselves (which should be made possible - as suggested by other feature request), it would be massively useful if there was an option to set a timer for logs (both error & access) to be auto-cleaned.

    Even if we can control the error logs to a degree (by fixing the application errors), we can't fully control access logs which is a problem because it literally means that the disk space for app is constantly growing - and if you don't pay attention it could take your site down due to full…

    16 votes

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Specify time of day for backups

    It would be nice to be able to specify a general time of day for backups to be made. Something like morning, noon, night. Of course to be able to pick the exact hour would be even better.

    Right now backups are being made around 9pm local time on my server and that is making things very slow whenever I work in the admin area of wordpress, which is around 9pm in the evening.

    Thanks

    16 votes

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    completed  ·  0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Fix Wordfence issue that stops the firewall from working

    The latest version of WordFence adds a firewall. This requires that WordFence is able to write to the /wp-content/wplogs directory, but this is owned by the wrong account when created, causing the firewall to throw up an error. The 'Reset Permissions' button doesn't fix this ownership issue either.

    2 votes

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    8 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  12. Offer data center in Hongkong

    In order to target traffic from China, you must have servers in Hong. Otherwise, customers will face connectivity issues.

    5 votes

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    completed  ·  2 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  13. Enable or Disable Short Open tag

    Ability to Enable or Disable Short Open tag in php

    5 votes

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    5 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add PHP7 logging on New Relic

    Please can you update the New Relic PHP agent to work with PHP7. This is now availabie: https://discuss.newrelic.com/t/php-7-support-is-out/35274

    6 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. Remote mysql database access

    The ability to connect remotely to a hosted database on a server, possibly an IP whitelist

    69 votes

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    26 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add Craft CMS as new supported application

    It would be nice to have Craft CMS (www.buildwithcraft.com) support built in.

    26 votes

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    completed  ·  10 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  17. Disk Space Details/Quota Per Application

    At the Application Tab. Display Application Disk Data and Disk DB usage in numeric stats and Chart.

    Purpose - to help us determine what app has increased in size and/or to help manage disk size.

    279 votes

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    75 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Backup single applications

    Actually, we can take SERVER backups but we can RESTORE single applications. This is good but it would be great if we could also take a backup of a single application.

    Consider this : we'll deploy an upgrade but before we want to made a backup that we can restore just after deployment if anything goes wrong.


    • Actually, we need to take a full server backup, which takes several minutes ;

    • I f we could made a backup of this single app, it would take 90% less time.

    This could be placed at the same level than RESTORE tab under…

    199 votes

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    11 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add dashboard for applications

    We have a console for Servers, where we can list all of our servers, enter each one and see the list of Applications on that server (by hitting application management and then viewing the drop-down list)

    I'd like a console for viewing all applications, independent of server, so we could find a specific site without having to trudge through each server screen.

    It'd simply act as a list of shortcuts directly into the Application Management screen for each.

    At the end of the day, we only care about our Applications, that we need servers to host them is incidental, ideally…

    14 votes

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    completed  ·  1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Drupal 8 support plan

    With Drupal 8 release imminent (https://www.drupal.org/node/2605142) could you publish a schedule for supporting Drupal 8 installation as an option, as well as Drush 8? We don't envisage building client sites with it for a few months at least, but would welcome knowing your plans for supporting it, and having the option to start testing.

    6 votes

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    7 comments  ·  Drupal  ·  Flag idea as inappropriate…  ·  Admin →
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