Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Add Linode Mumbai Region

    Linode recently launched their server locations in Mumbai, India. Please add the server location to the Cloudways plans of Linode

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. DigitalOcean High CPU Instance Support

    You support high cpu instances for AWS and Google Cloud but not DigitalOcean.

    Can you include support for choosing different instance types for DigitalOcean such as their high CPU Instance?

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Please activate the Bahrain AWS datacenter

    Please enable it asap, as it will be beneficial for us serving the Middle East.

    Thanks and regards

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Breez minifiy should have URL Options to select // or http or https

    I really like wp breeze plugin, but the css minificatino option should be improved.
    Breeze css minification should have URL options to select // or http or https because I need to force https.
    I have problem with my theme will not display font awesome social icon correctly, because breeze css minify use // instead of https. I have to use other css minify instead of breeze. If breeze have this feature it will be better.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Push and Pull Individual Tables and Folders between staging and live environment

    Hello team, pushing and pulling individual tables and folders between staging and the live environment is better compared to transferring the entire database or files. Because in Woocommerce, pushing the database might lead to loss of orders made in between.

    16 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  4 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. php version update

    Based on the email sent by magento (below), please update the according php versions ASAP if possible.

    Kind regards,
    Jakab András

    Magento, An Adobe Company
    A vulnerability has recently been discovered in PHP and we recommend Magento Commerce customers adopt changes to address the issue.
    MS-ISAC has issued an alert related to multiple vulnerabilities that could allow for arbitrary code execution and a recommendation that all sites using PHP should update to the latest PHP version ASAP ( full alert is available here).

    Since Magento Commerce relies on PHP, we recommend that all Merchants using Magento Commerce review necessary updates…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  0 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Ability to disable TLS 1.0 and 1.1 server wide

    After enabling SSL in my sites, I run multiple tools to scan for vulnerabilities and imisconfigurations. Every one of them is telling me that those protocols are insecure, deprecated and should be disabled. I asked support to do it server wide, but they said it can only be done manually on app basis. To me this is unacceptable, since this should be approached from a server perspective as a whole.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Upgrade New Relic PHP Agent

    Latest version available is 9.2.0.247 but servers uses 8.7.0.242. They fixed issues with Drupal, Codeigniter, Predis, Guzzle, Wordpress, Symfony, PHP-FPM and more.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  0 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Purge old log files from server in one click

    Old log files take a lot of disk space. It would be great if we can remove all old log files from the Control Panel.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We have introduced an Automatic Disk Cleanup feature which addresses this request.


    The Automatic Disk Cleanup feature has a tendency to cleanup the server's unwanted files (logs, temporary folder, backups, etc.) that could either be cleared on demand or scheduled to be triggered at a threshold of 80% disk utilization of the server.


    More information on this could be found here:

    https://support.cloudways.com/en/articles/5123297-optimize-your-server-disk-space

  10. TLS 1.3

    Please support TLS 1.3 since it's faster and more secure. Chrome 70 and Firefox 63 officialy support it now.

    https://www.ietf.org/blog/tls13/

    21 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Staging - add ability to ignore certain files

    Thanks for adding the new staging feature, this is great!

    During my testing I discovered that my staging .htaccess file was pushed to live and the result was a 500 error on live. I need to use a slightly different .htaccess file on staging, because I force the www version on live. I couldn't access staging with this rule. So the differences in .htaccess rules caused the error.

    It would great if you could add a way to ignore certain files, similar to gitignore.

    21 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    10 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Control Panel-based toggle to enforce https

    Instead of forcing us to dig up the htaccess file for modifications, make this a simple Control Panel-based modification.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Support AWS in Paris region

    Please add Paris as a supported region. In France, for legal reasons, data must be hosted in France.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Add Amazon AWS Stockholm/Sweden Region

    Please add the new Europe Nordic Region for Amazon AWS

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Reset permision to master and user

    It is very important have the possibility from console or from the web panel reset the permissions to the application user. Today we can res

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. 46 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    25 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Update ElasticSearch version to latest

    ElasticSearch package is outdated and needs to be updated to be compatible with my current applications.

    73 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    41 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. GeoIP with Varnish 4 vmod

    I have GeoIP country switcher on my woocommerce site.
    But when I use with Varnish, it forces back to the country which the GeoIP detects instead of the one user wahts to change to. Once Varnish deactivated, country switcher works properly. First detection correct as well as manual change of the country possible.
    This module should solve the issue.
    https://guides.wp-bullet.com/cache-woocommerce-currency-geoip-varnish-4-vmod/

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Ecommerce staging enviroment enhanchment

    Staging enviroment withouth syncing the orders from staging back to the live enviroment. It would be great to have this feature, as the orders on the live site should always be leading.

    This also goes for WooCommerce shops.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  5 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Feedback and Knowledge Base