Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Invert Redis Controls on Manage Services tab

    I would like to kindly ask the UX/UI relevant Developer, if it could be possible to invert the Stop and the Restart controls on the "Mana Services" tab on the Platform.

    Since it's below all the Restart controls, I oftenly Stop Redis instead of Restarting. I assume this isn't a very hard update to make, and would improve a lot the UX on the Platform Hope it can be done, cheers!

    1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Please add Backup Comment option in application backup and server backup

    Please Add Backup Comment option in application backup and server backup so that we can input why was a backup created at this time and which one to chose when restoring from backup.

    1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Multisite staging

    It would be wonderful to see a high quality staging feature for wordpress multisite with a woocommerce store and WPML on it.

    1 vote
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    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  4. Cloudways should have a control panel with file manager . file updates should not be limited to FTPs or SFTPs

    FTPs are very slow .it is more convenient to have a file manager which most hosting platforms do. There we can upload large zipped files with convenience.

    10 votes
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    3 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Pull staging site to live without order tables Magento

    The staging area is useless for us at the moment as our client gets quite a few orders so by the time we have finished work on the staging site (including updating products and pages) there have been sales, this means we cannot merge the staging site with live as it overwrites the orders in the database.

    For Magento applications (and any other shopping cart) there should be an option to exclude ALL order, customer, invoice tables etc from the migration process. So just an 'exclude customer data' option.

    This would then exclude all tables relating to customers including the…

    1 vote
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    0 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  6. Nginx proxy Timeouts

    Please add "Nginx proxy Timeouts" settings

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  7. SFTP access for particular directory

    SFTP access for particular directory

    4 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  8. SSH/Platform Login Alerts

    As an agency hosting a magnitude of customers through Cloudways we would like to see the ability to get Cloudways Bot alerts and email alerts for the following:


    • Cloudways Login

    • SSH Login (IP/Location etc)

    • SFTP Login

    • Changes to application/server configiration

    1 vote
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  9. WP CLI Upgrade to latest version

    The version of WP CLI is very far behind on WordPress deployments. The version that is being deployed is 0.24.1 while the latest is 2.3.0.

    Currently, we are unable to upgrade it because root access is not provided and the /usr/local/bin/wp file cannot be edited.

    If this cannot be done, a better solution would be to grant access to allow editing of .bashrc file so we can map our own custom wp-cli file instead of using the default one.

    6 votes
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    3 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow more than one SSL Certificate per Application. SAN or WILDCArd SSL does not solve this problem

    More than one SSL should be allowed to be installed on per-application bases. SAN SSL or Wildcard SSL does not cover this case.

    This is what I mean.
    When running a Wordpress multisite network with subdomains as subsites, wild card SSL can only cover the subsites and the primary domain name.
    If you intend to map custom domain names to individual subsides, this becomes impossible. Even though a SAN certificates can cover this, it has its limits of only 100 domains. This is essentially limiting your business to only 100 customers.

    This is already possible with hosting accounts running Cpanel.

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  11. Please make ElasticSearch Java Options available.

    There should be at least settings to change the ElasticSearch Java options so we could adjust the heap size to some degree.

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Nginx to conditionally serve WebP format images if they exist.

    at the moment .webp images are being served by apache.
    they should be served by nginx and cached just like jpg/png.

    Also if the .webp file exists next to the jpg/png serve it to browsers that support webp instead.

    ```

    http config block

    map $httpaccept $webpext {

    default "";
    
    "~*webp" ".webp";

    }

    server config block

    location ~* ^(/path/to/your/images/.+).(png|jpg)$ {

    set $img_path $1;
    
    add_header Vary Accept;
    try_files $img_path$webp_ext $uri =404;

    }
    ```

    3 votes
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    1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  13. Wordpress Manager

    I am well aware of apps like InfiniteWP and ManageWP. The best thing about them is the bulk core and plugin update management. However, it sucks to have ANOTHER service to add and manage to your websites.

    It would be AWESOME if CloudWays began to build some of these features into the control panel. It makes the most sense to have them in one place.

    CloudWays, have you considered building any features like this?

    8 votes
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    2 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  14. Upgrade DigitalOcean Droplets

    DigitalOcean has droplets with the same prices and configurations of MEMORY and VCPUS, it could include these plans with new configurations that there is in the amount of $ 15 / mo.

    https://www.digitalocean.com/pricing/

    Please upgrade CloudWays DO droplets with newer plans.

    1 vote
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  15. modify nginx / apache configs per app

    Necessary for security hardening of production sites - magento or wordpress need the nginx configs hardened for sure

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  16. add info section about OS / packages

    Useful for when you need to make dev version of websites / servers, you need everyhting to be the same.

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  17. add the feature for downloading backup from specific point

    Cloudways, you guyz must have to add the feature for downloading backup from specific point, you have to carry the data backup at least seven days as per on day wise, or time wise.

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Always late in introducing latest PHP version.

    Why you people are always late in introducing the latest PHP version. While your competitors have already upgraded.

    Check this Kinsta has already upgraded to the latest 7.4 PHP: https://twitter.com/austinginder/status/1200430165463048198

    3 votes
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    0 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  19. improve time calculation for cloning operation

    When cloning a Server the needed time is always about ~8min regardless of the Harddisk/Database Size, So today I waited for about 1 hour for the last minute of a cloning process.

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Implement shared files/folders when deploying with git

    It would be great if you had the ability to define shared files and folders that symlink to your deployment when you clone a repository using the "Deploy with git" tool on the dashboard.

    This way we can keep config files and upload folders seperate and they are not removed when you deploy.

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
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