Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Make a reasonable price.

    Vultr starts at $5
    DO starts at $5
    Kyup starts at $10

    Why is there $9, $7
    And $21.11

    Basic price of your service is confusing. Managed vultr adds 4, managed do adds 2, managed kyup adds 11.11. Why? You should have same service price, flat rate for every providers. Also the price just increased, and your customer service doesn't improved as you promise.

    1 vote

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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →

    We have different deals with the different providers based on volume and other factors, and this reflects in the final price for the service (so approximately, the platform charges over base price per server size are the same across providers).

    Cloudways Team

  2. 1 vote

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    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

    We run an app upgrade cycle to deploy latest stable releases every month. Latest Presta should be available beginning of November.

    Cloudways Team

  3. It's better if u add Ubuntu with phpmyadmin

    It's better if u add Ubuntu with phpmyadmin

    1 vote

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    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  4. Upgrade Prestashop to 1.6.1.7?

    Please upgrade to latest maintenance release. Thank you!

    1 vote

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    1 comment  ·  Prestashop  ·  Flag idea as inappropriate…  ·  Admin →

    We run an app upgrade cycle to deploy latest stable releases every month. Latest Presta should be available beginning of November.

    Cloudways Team

  5. what happened to the chat function?

    I used the chat this morning and now I don't see it. Also, I was told that a ticket was created for my issue, but I do not see it.

    1 vote

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    1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  6. Magento

    There is a new version of Magento CE available, it is very important to be installed this version 2.1 because it contains important changes to the product. Could you provide us a feedback on how to install this version?

    1 vote

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    declined  ·  3 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  7. I would leave cloudways soon as it is not helping me with installing Mailwizz emails sending script.

    A small change, which requires root privilages for a script to run at cloudways server is not possible. Support is not helpful at all in doing that change by himself. This is simply not acceptable.

    1 vote

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    declined  ·  1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Option to disable MySQL manager

    I now have a publicly accessible web interface to my database running om mydomain.com:8082

    This is a security risk and I never use the MySQL manager so I would like to disable it. Please add this option!

    1 vote

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    2 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    Mysql manager is never open to the internet. Connection is opened and only allowed from the customer IP on the fly as you activate the manager. This happens backstage when you click the mysql manager button and, of course, transparent to end users.

    We take security very seriously at Cloudways and it is one key point in our network design.

    Cloudways Team

  9. fix your Sydney site

    for the 3rd time in the last 7 days our site has had a Bad Gateway 502 - this is not good enough.

    1 vote

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Use Tawk.to as a chat system :)

    Tawk.to is an awesome free chat system, great for any company! I've been using it in my company for years!

    1 vote

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    declined  ·  2 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  11. suggestion for WP migrator plugin

    I wanted to provide feedback over your migration tool which I find has several issues.

    It's essential when you migrate an existing Wordpress website that you maintain the right file permissions. I have nothing against your team optimising them, but I've had so many errors due to wrong file permissions and my security plugin telling me a lot of file permissions were too open and risky. I had none of these on my old server.

    An example of this is that all the plugin folders had a permission of 775 after my migration even though my original server had these…

    1 vote

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    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback.

    664/775 permissions are required in our platform to support team members functionality (team members are part of the group while master is the owner). This is not a security risk by itself as long and properly implemented (as we have done).

    If for whatever reason, permission differ from our base ones, you have the reset permissions functionality:
    https://support.cloudways.com/using-the-reset-permissions-button-to-solve-permissions-denied-issues/

    That will set again our default.

    That said, if you are the only one managing the site via master credentials and not using team feature, you can use 644/755 as recommended by your security plugin.

    Cloudways Team

  12. Add-in incoming and outcoming emails via mailbox option vs rackspace

    The option to add-on free or inexpensive traditional incoming and outgoing email to be configured with outlook or gmail. The current only option is rackspace at $1 per mailbox. This is expensive.

    1 vote

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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Given the nature of cloud servers and the fact that their IPs have been previously on lots of other servers/users, makes cloud servers a very unreliable source of email. We discarded already initially in our project to offer mailboxes directly on our cloud servers and this is not a decision we are thinking about changing. Because of this we opted to partner with an extremely reliable email provider like Rackspace and offer mailboxes below cost (as we do).

    This is the only approach we consider as of now.

    Cloudways Team

  13. $ch = curl_init();

    This seemed to work in PHP 5 but not in PHP7. Let me try again.

    1 vote

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    declined  ·  1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  14. HHVM should be added with magneto

    HHVM really make magento more faster and its been commended technology I expect you can add this for custoemrs

    1 vote

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    1 comment  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →

    We did test HHVM vs PHP7 and discarded doing more research on it as performance was more or less on pair with PHP7. We will be releasing PHP7 this week (along with a blog post with performance improvements it brings). It will not be the default PHP version on new servers (it will be 5.6) but you can upgrade and test if everything in your application keeps working with PHP7.

    Cloudways Team

  15. add Amazon Aurora database option

    How about Amazon Aurora database option for WordPress, WooCommerce sites...

    1 vote

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    2 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →

    Iain, Aurora is cloud provider specific (AWS) and so goes against our philosophy of trying to create something as cloud provider agnostic as possible (to facilitate migration from one provider to another), so it is not an option we would consider with the current direction of Cloudways.

    Thanks for your suggestion anyway!

    Cloudways Team

  16. 1 vote

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    declined  ·  1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  17. $10 Plan

    Looking for $10 plan 1GB plan should get for $10/Month

    1 vote

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    declined  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. Cokis Problem

    There is a problem of session. My joomla app is not saving cokis

    1 vote

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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  19. Security flaws

    When we go to each app and "reset permissions" it gives www-data group full permissions to edit/create files. It's a security leak. Our server got hacked and all sites on server got exposed. If it's not taken care of, I have to post this at various places on social media that avoid using cloudways as this can expose your clients to risk.

    1 vote

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    1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Amit,

    The reset permissions button has nothing to do with the fact that your site may have been hacked. It simply sets the permissions to the default that Cloudways advises for content under the public_html folder (that is 775 for folders and 664 for files). This is the default too when installing a new application. Permissions are like this to allow different team members to work on the same application (team members userids are all part of the same group). This by itself does not constitute any flaw nor security issue and will not imply the server will be hacked. Application/server will be hacked if it is not updated, it uses old/insecure plugins …

    Cloudways Team

  20. CodeIgniter

    What about adding CodeIgniter through your apps?

    1 vote

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    3 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
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