Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. fix your Sydney site

    for the 3rd time in the last 7 days our site has had a Bad Gateway 502 - this is not good enough.

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Use Tawk.to as a chat system :)

    Tawk.to is an awesome free chat system, great for any company! I've been using it in my company for years!

    1 vote
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    declined  ·  2 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  3. suggestion for WP migrator plugin

    I wanted to provide feedback over your migration tool which I find has several issues.

    It's essential when you migrate an existing Wordpress website that you maintain the right file permissions. I have nothing against your team optimising them, but I've had so many errors due to wrong file permissions and my security plugin telling me a lot of file permissions were too open and risky. I had none of these on my old server.

    An example of this is that all the plugin folders had a permission of 775 after my migration even though my original server had these…

    1 vote
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    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback.

    664/775 permissions are required in our platform to support team members functionality (team members are part of the group while master is the owner). This is not a security risk by itself as long and properly implemented (as we have done).

    If for whatever reason, permission differ from our base ones, you have the reset permissions functionality:
    https://support.cloudways.com/using-the-reset-permissions-button-to-solve-permissions-denied-issues/

    That will set again our default.

    That said, if you are the only one managing the site via master credentials and not using team feature, you can use 644/755 as recommended by your security plugin.

    Cloudways Team

  4. Add-in incoming and outcoming emails via mailbox option vs rackspace

    The option to add-on free or inexpensive traditional incoming and outgoing email to be configured with outlook or gmail. The current only option is rackspace at $1 per mailbox. This is expensive.

    1 vote
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Given the nature of cloud servers and the fact that their IPs have been previously on lots of other servers/users, makes cloud servers a very unreliable source of email. We discarded already initially in our project to offer mailboxes directly on our cloud servers and this is not a decision we are thinking about changing. Because of this we opted to partner with an extremely reliable email provider like Rackspace and offer mailboxes below cost (as we do).

    This is the only approach we consider as of now.

    Cloudways Team

  5. $ch = curl_init();

    This seemed to work in PHP 5 but not in PHP7. Let me try again.

    1 vote
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    declined  ·  1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  7. HHVM should be added with magneto

    HHVM really make magento more faster and its been commended technology I expect you can add this for custoemrs

    1 vote
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    1 comment  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →

    We did test HHVM vs PHP7 and discarded doing more research on it as performance was more or less on pair with PHP7. We will be releasing PHP7 this week (along with a blog post with performance improvements it brings). It will not be the default PHP version on new servers (it will be 5.6) but you can upgrade and test if everything in your application keeps working with PHP7.

    Cloudways Team

  8. add Amazon Aurora database option

    How about Amazon Aurora database option for WordPress, WooCommerce sites...

    1 vote
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    2 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →

    Iain, Aurora is cloud provider specific (AWS) and so goes against our philosophy of trying to create something as cloud provider agnostic as possible (to facilitate migration from one provider to another), so it is not an option we would consider with the current direction of Cloudways.

    Thanks for your suggestion anyway!

    Cloudways Team

  9. 1 vote
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    declined  ·  1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  10. $10 Plan

    Looking for $10 plan 1GB plan should get for $10/Month

    1 vote
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    declined  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Cokis Problem

    There is a problem of session. My joomla app is not saving cokis

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  12. Security flaws

    When we go to each app and "reset permissions" it gives www-data group full permissions to edit/create files. It's a security leak. Our server got hacked and all sites on server got exposed. If it's not taken care of, I have to post this at various places on social media that avoid using cloudways as this can expose your clients to risk.

    1 vote
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    1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Amit,

    The reset permissions button has nothing to do with the fact that your site may have been hacked. It simply sets the permissions to the default that Cloudways advises for content under the public_html folder (that is 775 for folders and 664 for files). This is the default too when installing a new application. Permissions are like this to allow different team members to work on the same application (team members userids are all part of the same group). This by itself does not constitute any flaw nor security issue and will not imply the server will be hacked. Application/server will be hacked if it is not updated, it uses old/insecure plugins …

    Cloudways Team

  13. CodeIgniter

    What about adding CodeIgniter through your apps?

    1 vote
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    3 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  14. floating IP

    Hi,

    I have noticed that Digital Ocean released floating IP's about a month ago. Will this be incorporated in the Cloudways Platform in the near future? This will be ideal for HA applications.

    Thanks
    Jean

    3 votes
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Jean, we try as hard as we can not to add provider specific features in our platform. That would mean adding complexity and locking certain features to certain vendors, something we definitely don’t want (same happens with AWS, GCE …).

    To create a certain level of high availability on top of our platform, you could use DNS Made Easy fail-over failure http://help.dnsmadeeasy.com/dns-failover/configure-dns-failover/ (you would need to get your own DNSMadeEasy account, as we don’t support failover via our add-on). In any case, the issue of database sync would remain.

    In our road-map, we have working on a highly available and auto-scalable option for the platform as a high priority.

    Cloudways Team

  15. Please fix the Online Chat tool

    I can't find the Online chat bar in the bottom right corner. I choosed Cloudways because of this features. Sometimes the bottom bar is missing when you need it. Please fix it.

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →

    Chat tool is working fine. We don’t have any other complain about it. Please open a ticket if you have issues with it so we can further research your particular case.

    Best,

    Pere

  16. PowerCloud iPhone App

    what happend to the iPhone App. I can not access it from Austria iTunes or USA iTunes

    1 vote
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    declined  ·  1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  17. Offer a stable product Every morning the services are down

    Error when trying to login to the click&go
    Oops! Unexpected error. Please refresh page and try again.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Please create a ticket to follow up this. I don’t know if you refer to the console login or to your application. This we can better solve via ticket.

    Cloudways Team

  18. Remove the algorithm for keeping from helping your clients

    I get tired of logging on and needing assistance from your team to do a sudo command only to find that the customer service module isn't popping up for me because I've used it too recently.

    1 vote
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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  19. Option to close account quickly

    Apparently to close an account right now I need to get in touch with the support. The support agent makes a request to the sales team, and finally the sales team contacts me via e-mail.

    This is terrible. It is almost as terrible as what Adobe does (they require you to call them).

    1 vote
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    2 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  20. stop taking off support after too many inquires

    it is sad when you remove ability to have live chat after 3 or more sessions. That what it seems like for me

    1 vote
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    declined  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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