Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Add Amazon AWS Stockholm/Sweden Region

    Please add the new Europe Nordic Region for Amazon AWS

    6 votes
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    completed  ·  1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  2. Reset permision to master and user

    It is very important have the possibility from console or from the web panel reset the permissions to the application user. Today we can res

    1 vote
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    completed  ·  0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  3. 46 votes
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    25 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  4. Update ElasticSearch version to latest

    ElasticSearch package is outdated and needs to be updated to be compatible with my current applications.

    73 votes
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    41 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  5. Ecommerce staging enviroment enhanchment

    Staging enviroment withouth syncing the orders from staging back to the live enviroment. It would be great to have this feature, as the orders on the live site should always be leading.

    This also goes for WooCommerce shops.

    7 votes
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    completed  ·  4 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  6. Update Laravel 5.6

    Currently, you have laravel 5.5 version as the latest version. But the latest version of Laravel is 5.6 right now.

    I would like to suggest you upgrade laravel from 5.5 to 5.6 because currently I am working on 5.6 but your system doesn't support that.

    12 votes
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    completed  ·  3 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  7. Support and upgrade to mysql 5.7 and varnish 5.

    When will cloudways support or upgrade to mysql 5.7 and varnish 5?

    tks.

    32 votes
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    completed  ·  1 comment  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  8. PHP 7.2

    PHP 7.2 is not far from release. Please can you at least provide details on an expected implementation date.

    26 votes
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    4 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  9. Backup (costs): more transparency desirable and possibility to disable the backup service

    1) Backups of server is a payed service. Totally fair, but it is not noted anywhere inside the platform portal. You have to dig like 3 articles deep to find out the actual costs for backup storage. It would be nice if in the server settings this was more transparent communicated.

    2) Once you have multiple servers it is nearly impossible to find out what is actually charged per month for backup storage costs and what is droplet cost. Some reporting on this would be helpfull.

    3) And last but not least, I think backup should be optional. I can…

    138 votes
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    completed  ·  14 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow Supervisor installation for laravel queue workers

    As Laravel mention in its docs, to keep a queue worker deamon alive, you have to confgure supervizor.. Laravel Forge has in its default app stack supervizor installed and a UI for its config.

    Please install supervizor in laravel stack apps, Redis is great, and thank you, but we still need supervizor to keep queues deamon alive

    Queues are used for jobs, event handling, mails, notifications

    77 votes
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    21 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Notification when Elastic Mail quota is reached.

    My Elastic Mail stopped working and apparently I hit my quota. Since there was no notification - my clients lost $???? worth of new business leads. You should allow us to view the email logs and notify us if we hit our quota.

    16 votes
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    completed  ·  3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add geo detection capabilities into Varnish

    Please add geo detection capabilities into Varnish, this will accelerate use case scenarios where geo detection is essential.

    For e.g. in WooCommerce, their current method to provide multi-currency that's compatible with cache is using Woocommerce based geo detection, which tends redirects the visitor 4 times to the correct URL of the page with the correct currency/tax displayed.

    Other multi-currency plugins attempt improve this but their loading speeds are too slow, drastically affecting woocommerce store loading times, and making caching useless.

    By having geo detection capabilities right in the server stack (Nginx or Varnish, which ever is hit first by visitors)…

    5 votes
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    completed  ·  1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Please add TFA option for team account. Not only the main account

    Please add TFA option for team account. So the server security never get compromised by team account hijack

    16 votes
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    5 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  14. Hosting email addresses

    Every hosting provider I have used allowed me to create as many email addresses as I wanted without an extra cost.

    At the moment, I need to pay for two servers because on your server I need to pay monthly for each email account. I have one server with you (I host my websites on it), and the other with another company (I host on it the email addresses for these sites.

    Could you make my and other life easier by adding an option in the app console for creating and hosting email accounts?

    37 votes
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    11 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

    As other users pointed, we have partnered with Rackspace to offer mailboxes at a very discounted rate (best pricing for very reliable Rackspace Email mailboxes that you will find anywhere).

    More information here:
    https://www.cloudways.com/en/addon/rackspace-email-hosting.php

    We don’t have plans to support deploying mailboxes on our servers as we see email as a completely different service than web hosting, that is what we are trying to be very good at.

    Cloudways Team

  15. Manage rackspace email accounts from within console

    The current option to add mailboxes from Rackspace is extremely limited.
    The only way to order them, is via a small window and is very limited information.
    I have no details at all about current mailboxes, quota usage etc...
    Also, the only way to order mailboxes is by TYPING in the details in the window including the desired password for the mailbox???
    Afterwards, I get a confirmation back from support with the password in the email.
    It's completely unsafe to communicate about passwords this way.

    And lastly, there is no control at all about the mailboxes.
    I can't create extra…

    36 votes
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    completed  ·  6 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  16. WordPress and Woocommerce apps should both use Woo Varnish by default

    My suggestion is that all WordPress apps use the Woocommerce Varnish by default.

    This way there's no risk of a user installing a normal WordPress app and later installing Woocommerce on it, only to find out that their cart is broken because of Varnish.

    Here is why:

    I found out that the WordPress app uses a unique Varnish and the Woocommerce app uses it's own unique Varnish.

    I ran into a problem with a WordPress app that I later decided to install Woocommerce on. Once I did, the normal wp Varnish did not support Woocommerce and it broke my cart…

    32 votes
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    completed  ·  2 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  17. Alarm on bandwidth Monitoring by email

    Having to pay for a bandwidth that will rely on behavior of internet (such as robot attack, malware, what ever intention...) but not being able to stop the expense is not something anyone would sign for, woudl you?

    Therefore, having an alarm on bandwith with a threshold set by us is something to consider. Though the monitoring can be done through SSH , alarm must be done by email since none of us are spending they day watching the bandwidth consumption.

    I will not sign for the account for this reason. that is total not acceptable interm of business rules…

    33 votes
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    completed  ·  6 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  18. Provide hosting services based in South America (Brazil)

    I want to use CloudWays in servers located in South America - Brazil - Sao Paulo

    1 vote
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    2 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add additional locales

    Allow generation of additional locales.

    Currently only


    • C

    • C.UTF-8

    • en_US.utf8

    • POSIX

    are generated on the system.

    We need country specific locales for internationalization (e.g. money formats, date formats, etc.)

    9 votes
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    8 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Use Let's Encrypt certificate for Cloudways database manager (8082 port) instead of a self signed cert

    Since we all can use Let's Encrypt for free (basic needs), why don't you automatically setup LE cert for database manager rather than using self signed cert which gives browser warnings.

    21 votes
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    completed  ·  2 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
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