Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Add Linode Mumbai Region

    Linode recently launched their server locations in Mumbai, India. Please add the server location to the Cloudways plans of Linode

    1 vote

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    completed  ·  1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  2. Please activate the Bahrain AWS datacenter

    Please enable it asap, as it will be beneficial for us serving the Middle East.

    Thanks and regards

    2 votes

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    completed  ·  1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. php version update

    Based on the email sent by magento (below), please update the according php versions ASAP if possible.

    Kind regards,
    Jakab András

    Magento, An Adobe Company
    A vulnerability has recently been discovered in PHP and we recommend Magento Commerce customers adopt changes to address the issue.
    MS-ISAC has issued an alert related to multiple vulnerabilities that could allow for arbitrary code execution and a recommendation that all sites using PHP should update to the latest PHP version ASAP ( full alert is available here).

    Since Magento Commerce relies on PHP, we recommend that all Merchants using Magento Commerce review necessary updates…

    2 votes

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    completed  ·  0 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  4. Upgrade New Relic PHP Agent

    Latest version available is 9.2.0.247 but servers uses 8.7.0.242. They fixed issues with Drupal, Codeigniter, Predis, Guzzle, Wordpress, Symfony, PHP-FPM and more.

    1 vote

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    completed  ·  0 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  5. Push and Pull Individual Tables and Folders between staging and live environment

    Hello team, pushing and pulling individual tables and folders between staging and the live environment is better compared to transferring the entire database or files. Because in Woocommerce, pushing the database might lead to loss of orders made in between.

    13 votes

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    completed  ·  3 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  6. Control Panel-based toggle to enforce https

    Instead of forcing us to dig up the htaccess file for modifications, make this a simple Control Panel-based modification.

    1 vote

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    completed  ·  0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add Amazon AWS Stockholm/Sweden Region

    Please add the new Europe Nordic Region for Amazon AWS

    6 votes

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    completed  ·  1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  8. Reset permision to master and user

    It is very important have the possibility from console or from the web panel reset the permissions to the application user. Today we can res

    1 vote

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    completed  ·  0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  9. 46 votes

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    25 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  10. Update ElasticSearch version to latest

    ElasticSearch package is outdated and needs to be updated to be compatible with my current applications.

    73 votes

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    41 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  11. Ecommerce staging enviroment enhanchment

    Staging enviroment withouth syncing the orders from staging back to the live enviroment. It would be great to have this feature, as the orders on the live site should always be leading.

    This also goes for WooCommerce shops.

    7 votes

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    completed  ·  5 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  12. Update Laravel 5.6

    Currently, you have laravel 5.5 version as the latest version. But the latest version of Laravel is 5.6 right now.

    I would like to suggest you upgrade laravel from 5.5 to 5.6 because currently I am working on 5.6 but your system doesn't support that.

    12 votes

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    completed  ·  3 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  13. Support and upgrade to mysql 5.7 and varnish 5.

    When will cloudways support or upgrade to mysql 5.7 and varnish 5?

    tks.

    32 votes

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    completed  ·  1 comment  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  14. PHP 7.2

    PHP 7.2 is not far from release. Please can you at least provide details on an expected implementation date.

    26 votes

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    4 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  15. Backup (costs): more transparency desirable and possibility to disable the backup service

    1) Backups of server is a payed service. Totally fair, but it is not noted anywhere inside the platform portal. You have to dig like 3 articles deep to find out the actual costs for backup storage. It would be nice if in the server settings this was more transparent communicated.

    2) Once you have multiple servers it is nearly impossible to find out what is actually charged per month for backup storage costs and what is droplet cost. Some reporting on this would be helpfull.

    3) And last but not least, I think backup should be optional. I can…

    138 votes

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    completed  ·  15 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow Supervisor installation for laravel queue workers

    As Laravel mention in its docs, to keep a queue worker deamon alive, you have to confgure supervizor.. Laravel Forge has in its default app stack supervizor installed and a UI for its config.

    Please install supervizor in laravel stack apps, Redis is great, and thank you, but we still need supervizor to keep queues deamon alive

    Queues are used for jobs, event handling, mails, notifications

    77 votes

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    21 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Notification when Elastic Mail quota is reached.

    My Elastic Mail stopped working and apparently I hit my quota. Since there was no notification - my clients lost $???? worth of new business leads. You should allow us to view the email logs and notify us if we hit our quota.

    16 votes

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    completed  ·  3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add geo detection capabilities into Varnish

    Please add geo detection capabilities into Varnish, this will accelerate use case scenarios where geo detection is essential.

    For e.g. in WooCommerce, their current method to provide multi-currency that's compatible with cache is using Woocommerce based geo detection, which tends redirects the visitor 4 times to the correct URL of the page with the correct currency/tax displayed.

    Other multi-currency plugins attempt improve this but their loading speeds are too slow, drastically affecting woocommerce store loading times, and making caching useless.

    By having geo detection capabilities right in the server stack (Nginx or Varnish, which ever is hit first by visitors)…

    5 votes

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    completed  ·  1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. ALLOW a Single Person (and their email) to be a TEAM MEMBER on MORE THAN ONE ACCOUNT

    Allow a way for a SINGLE person (and their email) to be associated as a TEAM MEMBER on more than one account.

    At the moment, a person would need to create several different emails to be be a TEAM MEMBER on more than one account.

    There should be a GENERAL ACCOUNT console (that doesn't require a hosting/server plan.... however it CAN support a purchased plan if desired) that is separate from any TEAM MEMBER access associations.
    On the console you should be able to see all of the accounts you are associated as a TEAM MEMBER on... and access them…

    102 votes

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    18 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your patience.

    This feature is now live on the Platform. You will now be able to add a team member on more than one account.

    We will be happy to hear what you think of this improvement.

    Cloudways Team

  20. Please add TFA option for team account. Not only the main account

    Please add TFA option for team account. So the server security never get compromised by team account hijack

    16 votes

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    5 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
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