Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Support deployment via AWS CodeCommit

    Currently, you support deployment via Github. But our projects are in AWS CodeCommit, not Github. We request you support AWS CodeCommit.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  2. Show SSL across the server in one place

    Can we have an information window for the sever showing which applications have an SSL certificate enabled and which don't (expired) ...

    We have had issues with auto renewal not working and without going to each application in turn, it is impossible to see at a glance which renewals have failed

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Explain DO Premium / Vultr High Freq Server Differences on sales comparison chart

    The comparison chart here:
    https://www.cloudways.com/en/pricing.php
    does not clearly explain the differences between DO and DO Premium and Vultr and Vultr High Frequency

    Add lines to the very top of the unordered list that in a very basic way describe the processor differences:
    * Faster Processors

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. SSL certificate for eCommerce

    Hello,

    It would be a great Idea to add a standerd second option next to Let's Encrypt. That could be a SSL suitable for eCommerce site.

    And if you want a custom SSL, you stil can use your "Third-party" SSL

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow us to be able to implement additional security headers.

    I'd like to have the abiity to implement the following headers on NginX and Apache so I can convince my clients they can pass Header Security Test in conjunction with PCI/DSS. The following are recommendations.

    NginX Headers
    addheader X-Frame-Options "SAMEORIGIN" always;
    add
    header X-Xss-Protection "1; mode=block" always;
    add_header X-Content-Type-Options "nosniff" always;

    Apache Headers
    Header always set X-Frame-Options "SAMEORIGIN"
    Header always set X-Xss-Protection "1; mode=block"
    Header always set X-Content-Type-Options "nosniff"

    Referrer-Policy: strict-origin-when-cross-origin

    18 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  6. One Click Install for Wikis

    The ability to install a Wiki platform like MediaWiki, Wiki.js or DokuWiki would be very helpful. I'm not even sure these are supported for installation through PHP

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  7. 36 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    9 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  8. Let us create staging/clones for multiple sites/applications at once

    When we perform site care monthly for 100+ sites, having to wait for each staging to build before spinning up staging for another site slows everything down a lot.

    I'd love to be able to select multiple applications and initiate creation of a staging or clone at once so I can set up the sites for that day without having to check back in every few minutes to start the next staging site.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  9. Have a Password Protect for any Application just like Staging Applications

    Just simply allow the same password protection option from the UI like staging applications have for any application.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Request a ultimate guide on setting up WordPress Multisite on existing site (Subdirectory one)

    Request a ultimate guide on setting up WordPress Multisite on existing site (Subdirectory one)

    I know there is a subdomain ultimate tutorial
    https://www.cloudways.com/blog/wordpress-multisite/#install-wordpress-on-subdirectory
    However, it uses subdomain as example.

    I have searched a lot about setting up the subdirectory multisite on Cloudways, just don't have a great answer.
    Even the support staff from cloudways don't know how to do it. I have asked them twice, they are just unclear about it.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  11. new hosted exchange feature

    I'm an old user but recently I purchased hosted exchange services from another company. I like their usability but I'm more of a cloudways fan. Please I urge you do make your Cpanel like https://www.theemailshop.co.uk/hosted-exchange-email-uk/ as I want to continue your uptime services

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  12. Improve CRON jobs

    • Allow arguments in the 'simple' cron interface
    • Allow quotes 'simple' cron interface
    • Add functionality to test a cron with a button, and show it's response (like Plesk)
    • Have a clear location for logs when errors are given in crons
    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add per-server payment methods

    It would be great to have the option to specify payment methods on a per-server basis. This way, I could allow clients to pay for their own server without having to transfer the server to a client account. Most of my clients don't understand, or care to learn, about having their own account. They just want to pay and have me take care of the details.

    Ideally, I could establish a default payment method for all servers on my account and then override payment information for individual servers as needed.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow "global" or account-level SSH keys, which are automatically added to every server

    Currently, we have to manage SSH keys individually for every server. It would be awesome to be able to add global SSH keys, and then when a new server is created, those SSH keys are automatically installed on every server.

    Additionally, it would be nice if when we added a account-level SSH key, it was added to all existing servers.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  15. elastic mail

    Give contact status control for elastic mail to alleviate deliverability issues ourselves relating to contact status.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  16. 2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  17. local development Tool

    Would be great to have a Local Development tool that can push/pull to Cloudway like Local.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  18. Easy SSL Renewal for Cloudways CDN.

    Ability to renew Cloudways CDN SSL on the Cloudways dashboard to eliminate the need to contact support every time it is nearing its expiration.

    Also, show the number of days left before the SSL certificate of both Let's Encrypt and the Cloudways CDN.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  19. Ability to nickname Team account instead of showing primary account holder's first name

    I would like the ability to give an account a nickname as a team member. When I have multiple accounts in my dropdown, they only show the primary account holder's first name. If you have two accounts in there with Mark as the first name, it's confusing.
    https://snipboard.io/IlQ36h.jpg

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Generic Bot Protection

    While MalCare is a great option for WordPress, I would like a one-click install with some generic bot protection when we're using cms platforms like Concrete5, Laravel or custom PHP apps. Thanks for your consideration.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base