Make changes to Vanish as described here:

http://docs.woothemes.com/document/configuring-caching-plugins/

to allow varnish to work with woocommerce.

It's super annoying that when you're in the application console, you have to click Member Area, then click 24/7 Support to get to https://support.cloudways.com. I have them bookmarked now, but it would be nice to get from one to the other. I don't spend much, if any time in the members area. The main 2 places I use Application Console & Support. It would be so nice to be able to get from one to the other quickly.

I used to work in an online payment provider, so I see that you can not display most or any of the payment information. So my only feedback could be that it could be a big help for a customer to see the last suceccful payment information date/time. This info should be or can be imported into your system from the payment provider, and makes us sure that our last update were successful.

Add Drupal Drush command pm-update, currently does not work. In order for this to work, users need permission to write to a file outside of the http root directory. This should be pretty straight forward to create a dir users can write to outside the http root dir. A dir like this could be used for a number of benefits.

Add the ability to whitelist an IP Address or series of IP's from the Server Settings Screen so that is not effected by the DenyHosts feature "Added the following hosts to /etc/hosts.deny:"

Hi, i think the OpenCart will be an nice app to add, many poeple prefer the OC instead the PrestaShop. Thanks.

I have tested Linode myself and found it better than many hosting providers and is also recommended by many websites and companies like WPEngine. As a CloudWays customer I want to suggest that it will be more better for CloudWays (for more sale) and for its customers (for better services) if you add Linode as a hosting provider as you have already added Amazon & Digital Ocean.

Best Regards,
Aamer

When using WP multisite with subdomains, it's a real pain to have to add each subdomain to the app control panel to make it work. Wildcard subdomains are the preferred method, since you only have to set it up one time. After that WP controls subdomains, and so no additional info is required.

It would be great if the feedback platform could be directly linked from the Member's Area and the Cloudways site footer.

I always forget how to get back here and I'm sure a lot of customers potential and otherwise would be pleased to see you have taken the time to set a platform like this up!

We had a trial version, now we were asked by you to upgrade. We did so, unfortunately all our work is gone!
Any chance to get access to our work of the last week?

Thanks, Diana

Currently you just offer month to month payment option.

I would like to see the ability to have multiple SSL certificates on ONE server instance. Right now you have to create another server instance, with its additional costs.

We are paying for an instance that is way over spaced just to acquire the processing capability that a c3.xlarge will provide without the costly RAM which we do not need.

Prestashop is a process hungry system. If Cloudways professes to be a Prestashop hosting expert I would have thought you would have known this and accommodated the processing power required on a competitive basis.

https://support.cloudways.com/entries/58407916-How-to-point-my-root-domain-to-my-new-Cloudways-server

option 1 ends in the middle.
Your missing a clear explanation of how to add an ANAME.

Instead of having to contact support or use .htaccess files to manage APC settings, having the APC Settings directly on the dashboard would be nice