Service Improvement
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
323 results found
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WordPress (or other apps) staging (live and test site combination)
Cloudways definition of staging is somewhat different from other managed WP services like SiteGround and MT Premium WP. It would be great to have dual WP setup for live and test without cloning, and hopefully with easy/simple sync feature.
176 votesWe are happy to announce that our Staging feature is out of Beta. In case you encounter any issue, please inform us via Live Chat or open a support ticket.
For information on how to use Staging please refer to KB link below,
https://support.cloudways.com/create-staging-environment-site/
Cloudways Team
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Permit restores when free disk space is available !
Today i've facing a BIG problem :
- I have a DO 2GB Server with 40GB disk
- My apps (total) take about 20GB of disk (50%)
- One of my apps take about 5MB
- I can't restore that app (or any other app) as i have "no free available disk space" ??
After contacting the support they told me that "Yes, if all your applications size is 20 GB, then you need more then 20GB of free disk space as system count total size of all the hosted applications, not the single app."
So, with about 20GB of free disk space, we…
3 votesThis is now done.
Cloudways Team
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Drupal core update!
Please update Drupal core to current 7.35, also - it could be an option to update core from admin panel and have "autoupdate" turned on...
1 voteWe do apps updates on monthly cycles. Next will be beginning of April.
Cloudways Team
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Add PHP 5.5x to your stack options
My developer is asking me for a stack option using PHP 5.5x, it would be great this could be offered on ClicknGo platforms especially considering PHP is recommending 5.4 to be phased out: http://php.net/archive/2014.php#id2014-09-18-2
51 votesDefault applications are launched with PHP 5.5 From Server Settings & Packages section you can now upgrade to 5.6 or downgrade to 5.4 ( plus upgrade mysql, replace it with mariadb and deploy redis).
Cloudways Team
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Lowercase
Hello!
When i hover over the "i" symbol right to "x apps" i get "Domain.Com" at "https://clickngo.cloudways.com/server/list/". I think that it would be better if it was all lowercase. "domain.com".
1 vote -
Post a support article for setup drush alias
When setting up drush alias from local computer, its difficutl to know the URI, remote-host, remote-user
create an article to specify the values to enter1 voteThis has been done:
Cloudways Team
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get rid od stupid NewRelic spam emails
HI. I didn't asked, but you installed Newrelic.OK, but I cannot get rid fof their stupid apex < score alerts. Even If I save mail preferences from their unsubscribe link - I'm still getting the same messages.
HOW TO GET RID OF IT ??1 votePlease, check step number 5 (Adjusting Alerting ) of New Relic KB:
https://support.cloudways.com/entries/89837247-How-to-use-New-Relic-APM-to-monitor-your-applicationsOr step 6 to stop it.
This week we are going to add option to completely disable it (so not started again on reboot).
Following community feedback, we are going to deploy it stopped by default on new servers, and when accessing Monitoring → Application tab, you will be prompted to start the service to enable application monitoring.
We can’t control the alerting default settings when deploying and we are aware that is has created some noise with people with certain applications.
Cloudways Team
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Enable new Frankfurt AWS datacenter
Please offer magento at AWS in Frankfut! The new AWS datacenter in Europe.
6 votesCompleted a while ago but we forgot to update.
Cloudways Team
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PHP max_input_time is missing from the clickngo console (but php max execution time is there) so just need to add the max_input_time as well
PHP maxinputtime is missing from the clickngo console (but php max execution time is there) so just need to add the maxinputtime as well
2 votesThis is now live. You can find it under Server Settings → Advanced tab.
Cloudways Team
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Include Google Compute Engine as a cloud provider
Include Google Cloud Platform as an Infrastructure Provider. Google's infrastructure is probably the best in the world, and a great alternative to Amazon's AWS and DigitalOcean.
In addition, it's price can go as low as $6.05/mo.
1 voteGCE is not live!
Cloudways Team
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Stop Relic from SPAMMING me
I'm getting dozens of emails per day from RELIC. When I try to unsubscribe, it takes me to a subscription page (no unsubscribe option). When I look at my services in your applications console, it says it's turned off. I DO NOT WANT THIS SPAM.
1 voteChris, these issues are better and quicker addressed through our support portal than in the feedback page.
In any case we have taken a look:
- New Relic service was started from console. I have now stopped it.
- Also I have disabled all alerts from your New Relic account, so now you shouldn’t receive any more alerts from New Relic. If at some point you want to use it, you will have to start the service and re-enable the alerts.
We have created a KB where we are adding information about New Relic:
https://support.cloudways.com/entries/89837247-How-to-use-New-Relic-APM-to-monitor-your-applicationsCloudways Team
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Inside of ClicknGo under Vertical Scale: Calculate costs when considering scaling up the server
Get cost estimate when moving slider scale, much like pricing tool on front end website of Cloudways.com
12 votesYou will now see new hourly and monthly prices in the same vertical scaling tab when scaling.
Cloudways Team
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mariaDB
Faster and better database. Created by Original developer of Mysql and Used by best of several big players as alternative for mySQL
46 votesThis is now completed.
Under Server Settings & Packages section (Server tab) you can replace mysql with mariadb.
Please note that it is your responsibility to ensure
that all the applications in the server will work with the deployed database.Enjoy!
Cloudways Team
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Spell WordPress correctly
WordPress is spelled with a capitol P. All over Cloudways spells it with a lowercase P.
1 voteThx for pointing this out, passing to marketing/content teams.
Cloudways Team
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When will you support in full Magento 1.9.1.0 with MySQL 5.6 and PHP 5.5 ?
When will you support in full Magento 1.9.1.0 with MySQL 5.6 and PHP 5.5 ? From Magento website: Better site performance and security, now that Magento Community Edition 1.9.1 works with MySQL 5.6 and PHP 5.5. MySQL 5.6 offers merchants improved site speed and scalability, reduced memory usage, and enhanced debugging tools, while PHP 5.5 provides security improvements and ensures merchants have continued access to PHP code updates.
11 votesUnder Server Settings & Packages section in Server tab, you can now upgrade/downgrade PHP (5.4, 5.5 & 5.6) and upgrade mysql to 5.6.
Cloudways Team
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Two factor authentication
Would love for the option of two step authentication when logging into your site using Google Authenticator or Authy.
14 votesThis is now live. We are creating KB related to it but for those who want to try it now, you can activate it from member area under info details section:
https://www.cloudways.com/en/member/It uses Google Authenticator (install it on your mobile device) and then scan the presented QR code and activate.
Easy!
Cloudways Team
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For WordPress Installation and W3 Total Cache
The W3 Total Cache plugin, General Settings, should have the Minify and Database Cache methods pre-selected, like the Page Cache, Reverse Proxy
These should be pre-set like the Page Cache, Reverse Proxy, etc..
Not a high priority but useful for those new to Cloudways.
1 vote -
fixing Magento install
When I installed Magento - it showed this: http://prntscr.com/61qx05
Even when I disabled varnish on Magento and cloudways, I was unable to add product to the cart. Empty Cart.
After few hours - it started to work. But auto-install is corrupted.1 voteAuto Installation is not corrupted, You will need to disable PageCache by Phoenix (magento extension) to get rid of the scattered text. This you can do it easily from magento admin.
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Redis
Redis cache is effective in session managment for magento applications
28 votesYou can now deploy redis from Server Settings & Packages section, Packages tab.
Cloudways Team
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Menu link to https://support.cloudways.com 24/7 support from Application Console
It's super annoying that when you're in the application console, you have to click Member Area, then click 24/7 Support to get to https://support.cloudways.com. I have them bookmarked now, but it would be nice to get from one to the other. I don't spend much, if any time in the members area. The main 2 places I use Application Console & Support. It would be so nice to be able to get from one to the other quickly.
3 votesFind a new support button in your console!
Cloudways Team
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