Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. PHP version change option on application level

    i think there should an option to choose php version on application not on server level, so that if it is require to change php version, i don't need to ad a new server and pay extra for that

    19 votes
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    declined  ·  2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Update Varnish to 5.0 in order to support HTTP/2

    It would appear that Varnish 4.0.2 (which is on my server at www.bizi.fit) does NOT support HTTP/2. The recommended configurations are to enable HTTP/2 (which I have), and to use Varnish caching (for performance).

    Are there any plans to upgrade Varnish to 5.0 (or perhaps upon request), in order to actually support HTTP/2. Currently, I can only get use out of HTTP/2 if I DISABLE Varnish cache.

    34 votes
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    3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    In our provided WebStack ( nginx → varnish → apache ).
    Since Nginx (which has support of HTTP/2) is in front this eliminates a need of upgrading varnish to 5.0 as far as HTTP/2 is concerned.
    In case you are seeing issues please open a ticket through support panel, we will be happy to assists you further.

    Regards,
    Cloudways Team

  3. List application in servers.

    It doesn't make a lot of sense that applications are not listed under server settings. This seems like a logical addition.

    1 vote
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    From the main server screen, you can access the list of all applications installed on the server via the quick access icons on the top right (www, project and team).

    Cloudways Team

  4. Automatic scaling be available on all Cloud Hosting

    Auto-scaling is now available on Kyup. Wish it would be available on Digital Ocean, Vultr, AWS, and Google as well

    1 vote
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    2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Unluckily this is a feature related to the provider not to Cloudways. Kyup has an infrastructure that allows for auto-scaling on a single server. None of the other providers offer this capability, so we can’t integrate it.

    Cloudways Team

  5. I would leave cloudways soon as it is not helping me with installing Mailwizz emails sending script.

    A small change, which requires root privilages for a script to run at cloudways server is not possible. Support is not helpful at all in doing that change by himself. This is simply not acceptable.

    1 vote
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    declined  ·  1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. floating IP

    Hi,

    I have noticed that Digital Ocean released floating IP's about a month ago. Will this be incorporated in the Cloudways Platform in the near future? This will be ideal for HA applications.

    Thanks
    Jean

    3 votes
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Jean, we try as hard as we can not to add provider specific features in our platform. That would mean adding complexity and locking certain features to certain vendors, something we definitely don’t want (same happens with AWS, GCE …).

    To create a certain level of high availability on top of our platform, you could use DNS Made Easy fail-over failure http://help.dnsmadeeasy.com/dns-failover/configure-dns-failover/ (you would need to get your own DNSMadeEasy account, as we don’t support failover via our add-on). In any case, the issue of database sync would remain.

    In our road-map, we have working on a highly available and auto-scalable option for the platform as a high priority.

    Cloudways Team

  7. High Performance Server Setup stack

    For Wordpress (+WooCommerce) based sites.

    According to this
    https://zach-adams.com/2015/01/making-high-performance-server/

    Percona DB (MySQL)
    
    HHVM (Default)
    PHP-FPM (Backup)
    Nginx
    Varnish (Running by default)
    Memcached and APC
    WP-CLI

    Complete installation instructions here
    https://github.com/zach-adams/hgv-deploy-full

    Here is the Blitz.io report - Average Response Time 136ms
    https://www.blitz.io/report/a332cf833675d0dbe4783ee76a29ce22

    1 vote
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    2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the feedback Prem. Our stack in fact performs already as well:
    https://www.blitz.io/report/347ee04b5042e17b666768d678575aab

    This is a wordpress test on our base stack (nginx → varnish → apache → mysql 5.5 ) with php 5.5. and you can see we compete.

    We understand though that HHVM could be preferable on certain situations and we are working on it. You can follow here:
    http://feedback.cloudways.com/forums/203824-service-improvement/suggestions/5945282-support-applications-on-hiphop-php-hhvm

    On the packages tab of Server Settings & Packages section you can play with additional packages that can speed up your specific setup (mariadb, mysql server 5.6, newer versions of PHP). We plan to add HHVM there.

    Cloudways Team

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