Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Please activate the Bahrain AWS datacenter

    Please enable it asap, as it will be beneficial for us serving the Middle East.

    Thanks and regards

    2 votes
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    completed  ·  1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Control Panel-based toggle to enforce https

    Instead of forcing us to dig up the htaccess file for modifications, make this a simple Control Panel-based modification.

    1 vote
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    completed  ·  0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow Supervisor installation for laravel queue workers

    As Laravel mention in its docs, to keep a queue worker deamon alive, you have to confgure supervizor.. Laravel Forge has in its default app stack supervizor installed and a UI for its config.

    Please install supervizor in laravel stack apps, Redis is great, and thank you, but we still need supervizor to keep queues deamon alive

    Queues are used for jobs, event handling, mails, notifications

    77 votes
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    21 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add geo detection capabilities into Varnish

    Please add geo detection capabilities into Varnish, this will accelerate use case scenarios where geo detection is essential.

    For e.g. in WooCommerce, their current method to provide multi-currency that's compatible with cache is using Woocommerce based geo detection, which tends redirects the visitor 4 times to the correct URL of the page with the correct currency/tax displayed.

    Other multi-currency plugins attempt improve this but their loading speeds are too slow, drastically affecting woocommerce store loading times, and making caching useless.

    By having geo detection capabilities right in the server stack (Nginx or Varnish, which ever is hit first by visitors)…

    5 votes
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    completed  ·  1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add additional locales

    Allow generation of additional locales.

    Currently only


    • C

    • C.UTF-8

    • en_US.utf8

    • POSIX

    are generated on the system.

    We need country specific locales for internationalization (e.g. money formats, date formats, etc.)

    9 votes
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    8 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Remote mysql database access

    The ability to connect remotely to a hosted database on a server, possibly an IP whitelist

    69 votes
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    26 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Please upgrade DigitalOcean Droplets

    DigitalOcean has upgraded their droplet without an increase in pricing: https://www.digitalocean.com/pricing/

    Please upgrade CloudWays DO droplets with newer plans.

    9 votes
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    3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add Digital Ocean Block Storage Option

    Add support for Digital Ocean's Block Storage add-on. This will allow us to not have to scale entire server for more storage space. This also allows for more options away from the more expensive AWS or Google services for more storage space.

    136 votes
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    29 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add application domains that support 'www.' prefix as well as without

    To help test redirects to a 'www.' pages without addition setup or save headaches when moving sites to cloudways that already have 'www.' redirects

    1 vote
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    completed  ·  1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Possibility to disable xDebug

    It is known that in a production environment having xDebug enabled is a performance issue. Having a switch to toggle xDebug would improve most of the production servers where nobody really needs xDebug.

    2 votes
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    2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add a testing URL to each server, changing the hosts file is a faff and a testing url would be so much easier to use

    Add a testing URL to each server, changing the hosts file is a faff and a testing url would be so much easier to use

    1 vote
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    3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add the higher servers configurations 32 to 64GB RAM 12-20-24 cores

    Please add the higher servers configurations from Vultr and DigitalOcean featuring 32 to 64GB RAM 12-20-24 cores.

    While I am not ready just yet for them I do need to know that the option will be there when the time comes.

    Also may I suggest that you top the managing fee (markup) per server to be close to $100? This would also match Linode current full manage service offer. It's just that 60% markup would make these more expensive servers way too expensive.

    Thanks!

    1 vote
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    3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Configure MySQL thread_stack to 256k

    The default and recommended minimum setting for thread_stack on 64bit systems is 256k. The current setting is 192k, which is the default for 32bit systems but the stack is built on 64bit.

    2 votes
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. add elasticsearch service to auto-restart

    Our elastic search service stopped for whatever reason and had to be restarted manually. This makes it quite unreliable because when it does happen it can only be restarted manually. Service should auto-restart like all other services.

    3 votes
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Move from APC to Opscache

    Upgrade from APC to Opcache

    7 votes
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    2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. 181 votes
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    41 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    HTTP2 is now fully supported and available for all browsers. It was activated yesterday.

    Customers who already have HTTP2 enabled in their servers, need to disable and re-enable it to update browser support. Other customers, just need to enable it (done from Server Settings in NEW CONSOLE).

    Cloudways Team

  17. Add elasticsearch as an option to be deployed to the servers

    You can add it as a new package that can be deployed to the server along with redis, mariadb ...

    7 votes
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    2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Nginx SSL and Varnish

    Nginx SSL and Varnish:
    Hope you can add this

    How to add HTTPS support to Varnish, with Nginx performing the SSL termination:

    https://www.digitalocean.com/community/tutorials/how-to-configure-varnish-cache-4-0-with-ssl-termination-on-ubuntu-14-04

    http://edoceo.com/howto/nginx-varnish-ssl

    73 votes
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    17 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Automatic Scaling

    Would be nice if we had an auto scaling feature where the server would automatically upgrade to the next level in the event a site is posted on a news site or all of a sudden got a rush of traffic.

    Example the server load is 85% the system knows to upgrade. The downtime for an upgrade on Amazon is about 5-10 mins. That's better than having your site down for an hour because the server is overloaded.

    20 votes
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    5 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Kyup is now live from Cloudways. Automated scaling up is available. Scaling down is not automated by now, but we are working with Kyup to make it a reality asap.

    Cloudways Team

  20. Support Git push / pull to remote via SSH

    The current Git Deployment feature is great but doesn't support committing and pushing changes back to the remote repo. Files are changed when new plugins are installed or media is uploaded and these files will be excluded from the repo if they aren't committed and pushed.

    Users could bypass the Git Deployment feature all together and use native Git via SSH if they were allowed access to the .ssh folder. However in order to push and pull to a remote repo via SSH, Git needs to write to the .ssh folder which you forbid. I understand you don't want to…

    29 votes
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    6 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    With the new credentials system (http://www.cloudways.com/blog/old-ssh-sftp-user-to-the-new-credentials-system/) recently deployed, you can now use all git functionality via command line (push, pull, clone …).

    This will work ONLY for master credentials (https://support.cloudways.com/difference-between-master-credentials-and-application-credentials/) as team members don’t have SSH access anymore.

    With master user now, you can create your own .ssh folder, so all git options should be unlocked.

    Please note this refers to git execution from the command line and is different from the basic Git Deployment feature integrated with our console (https://support.cloudways.com/using-git-for-deployment/), that will just pull a remote repository from the console, store it locally on the server and sync it with the public_html folder of your application and is aimed at users with basic git needs and not comfortable with the command line.

    Cloudways Team

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