Service Improvement
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
34 results found
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DigitalOcean NVMe SSD Plans
DigitalOcean has launched NVMe options, Please check here: https://www.digitalocean.com/pricing/
Kindly add Intel & AMD CPU Options to Cloudways that comes with NVMe SSD's
10 votesWe have added support for DigitalOcean Premium Droplets a while back:
https://www.cloudways.com/blog/announcing-digitalocean-premium-droplets/
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Ion Cube Loader for PHP 7.4
Ion Cube Loader for PHP 7.4.
This will be greatly useful for all the users of the extremely popular wordpress theme (Flatsome). All these users will be able to benefit from faster speeds and greater security.
Thank you22 votes -
Running reds versions is 2+ years old
Deployed Redis versions is Redis 5.0.3 (Released Tue Dec 11 18:17:26 CET 2018)
Since the release of 5.0.3. REDIS had 17 updates(!)
When can we see an update?
Thanks,
Ed
4 votesHello
We have deployed the latest stable version i.e. 6.2 across all servers.
Regards
Cloudways Team -
Add local font files to nginx config (leverage browser caching)
Actually only the following files are served from nginx with proper HTTP headers for browser caching and character sets.
html|htm|jpg|jpeg|gif|png|ico|css|zip|tgz|gz|bz2|pdf|odt|txt|tar|bmp|rtf|js|swf|avi|mp4|mp3|ogg|flv|svg
Please a local font files with the following extensions too:
eot/ttf/woff/woff2
6 votesHey
Thanks for sharing your valuable feedback we have now expanded our static content list to the following extensions
html, htm, jpg, jpeg, gif, png, ico, css, zip, tgz, gz, bz2, pdf, odt, txt, tar, bmp, rtf, js, swf, avi, mp4, mp3, ogg, flv, svg, rar, wmv, htc, mpeg, mpg, otf, woff, woff2, ttf, , eot, webp
Regards
Cloudways Team -
DigitalOcean High CPU Instance Support
You support high cpu instances for AWS and Google Cloud but not DigitalOcean.
Can you include support for choosing different instance types for DigitalOcean such as their high CPU Instance?
8 votesWe have added support for DigitalOcean Premium Droplets a while back:
https://www.cloudways.com/blog/announcing-digitalocean-premium-droplets/
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Please activate the Bahrain AWS datacenter
Please enable it asap, as it will be beneficial for us serving the Middle East.
Thanks and regards
2 votes -
Control Panel-based toggle to enforce https
Instead of forcing us to dig up the htaccess file for modifications, make this a simple Control Panel-based modification.
1 vote -
GeoIP with Varnish 4 vmod
I have GeoIP country switcher on my woocommerce site.
But when I use with Varnish, it forces back to the country which the GeoIP detects instead of the one user wahts to change to. Once Varnish deactivated, country switcher works properly. First detection correct as well as manual change of the country possible.
This module should solve the issue.
https://guides.wp-bullet.com/cache-woocommerce-currency-geoip-varnish-4-vmod/1 vote -
Allow Supervisor installation for laravel queue workers
As Laravel mention in its docs, to keep a queue worker deamon alive, you have to confgure supervizor.. Laravel Forge has in its default app stack supervizor installed and a UI for its config.
Please install supervizor in laravel stack apps, Redis is great, and thank you, but we still need supervizor to keep queues deamon alive
Queues are used for jobs, event handling, mails, notifications
77 votesSupport for supervisor is now available on Cloudways Platform. At the moment it is only supported for Laravel apps
Please read KB below for instructions.
https://support.cloudways.com/configure-supervisord-on-cloudways/
Cloudways Team
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Add geo detection capabilities into Varnish
Please add geo detection capabilities into Varnish, this will accelerate use case scenarios where geo detection is essential.
For e.g. in WooCommerce, their current method to provide multi-currency that's compatible with cache is using Woocommerce based geo detection, which tends redirects the visitor 4 times to the correct URL of the page with the correct currency/tax displayed.
Other multi-currency plugins attempt improve this but their loading speeds are too slow, drastically affecting woocommerce store loading times, and making caching useless.
By having geo detection capabilities right in the server stack (Nginx or Varnish, which ever is hit first by visitors)…
5 votes -
Provide newer version on Nginx
Please consider providing a newer stable version of Nginx.
New servers are still installed with 1.8.x which has bugs, most significantly this:
https://trac.nginx.org/nginx/ticket/959
The bug causes major incompatibility between PrestaShop and Nginx when HTTP/2 is enabled. Ie. you can't add products to the shopping cart etc.
I understand that you don't wan't to be first mover on new version, but 1.8 is quite old by now.
9 votesWe are already offering the Latest stable version i.e. 1.19.8 across all Cloudways servers.
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Add additional locales
Allow generation of additional locales.
Currently only
- C
- C.UTF-8
- en_US.utf8
- POSIX
are generated on the system.
We need country specific locales for internationalization (e.g. money formats, date formats, etc.)
9 votesYou can now set your chosen locale under Settings & Packages → Advances → Locales.
Cloudways Team
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Remote mysql database access
The ability to connect remotely to a hosted database on a server, possibly an IP whitelist
69 votesRemote access to MySQL database is now available on Platform.
To allow MySQL remote connection you’d require to whitelist your IP Address.For more information, please refer to the following KBs.
https://support.cloudways.com/allow-remote-mysql-database-connections/
https://support.cloudways.com/setting-up-remote-mysql-database-connections/
Cloudways Team
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5 votes
We have disabled 404 not found error logging on Nginx for static content. such errors will not be visible anymore.
Regards
Cloudways Team
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Please upgrade DigitalOcean Droplets
DigitalOcean has upgraded their droplet without an increase in pricing: https://www.digitalocean.com/pricing/
Please upgrade CloudWays DO droplets with newer plans.
9 votesDigitalOcean has recently announced new prices for its infrastructure, and Cloudways is pleased to pass on the savings to its customers.
Under the new pricing, Cloudways customers can enjoy more server resources at very competitive prices.For more info please refer to the link as follows:
https://community.cloudways.com/t/digitalocean-new-pricing-plans-are-now-live/388Cloudways Team
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Add Digital Ocean Block Storage Option
Add support for Digital Ocean's Block Storage add-on. This will allow us to not have to scale entire server for more storage space. This also allows for more options away from the more expensive AWS or Google services for more storage space.
136 votesSupport for DigitalOcean’s Block Storage is now available on Platform.
For details please refer to the following KB. https://support.cloudways.com/how-to-use-digitalocean-block-storage/
Cloudways Team
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1 vote
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Possibility to disable xDebug
It is known that in a production environment having xDebug enabled is a performance issue. Having a switch to toggle xDebug would improve most of the production servers where nobody really needs xDebug.
2 votesXdebug is now disabled by default on all servers (new and existing) and you can easily enable/disable it from Server Settings.
Cloudways Team
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Add a testing URL to each server, changing the hosts file is a faff and a testing url would be so much easier to use
Add a testing URL to each server, changing the hosts file is a faff and a testing url would be so much easier to use
1 voteNo worries, happy to help. Closing this one.
Cloudways Team
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Add the higher servers configurations 32 to 64GB RAM 12-20-24 cores
Please add the higher servers configurations from Vultr and DigitalOcean featuring 32 to 64GB RAM 12-20-24 cores.
While I am not ready just yet for them I do need to know that the option will be there when the time comes.
Also may I suggest that you top the managing fee (markup) per server to be close to $100? This would also match Linode current full manage service offer. It's just that 60% markup would make these more expensive servers way too expensive.
Thanks!
1 voteDon, this is already available when launching a new server from console and choosing “I know my server size”.
Cloudways Team
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