Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Please make ElasticSearch Java Options available.

    There should be at least settings to change the ElasticSearch Java options so we could adjust the heap size to some degree.

    2 votes

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  2. improve time calculation for cloning operation

    When cloning a Server the needed time is always about ~8min regardless of the Harddisk/Database Size, So today I waited for about 1 hour for the last minute of a cloning process.

    2 votes

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  3. Read only user for database

    It would be nice to have a read only user for the database so that people that need to perform SELECT queries don't use the admin user to log in.

    8 votes

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  4. Autosuggest endpoint for Elasticpress

    Hi I love Elsticsearch on Cloudways. But I miss the option to create a safe end point for the Elsticpress plugin.

    2 votes

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  5. add the feature for downloading backup from specific point

    Cloudways, you guyz must have to add the feature for downloading backup from specific point, you have to carry the data backup at least seven days as per on day wise, or time wise.

    1 vote

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  6. Unlimited storage option.

    Block Storage (Digital Ocean, Vultr) or Buckets (GCP) with an unlimited storage option.

    5 votes

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  7. mailparse php extension

    looking to add mailparse to PHP stack - want to use uvDesk (https://www.uvdesk.com/en/opensource/) that requires this extension

    3 votes

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  8. DesktopServer version 3.5.2 has a new direct deployment feature to get your WordPress websites from your desktop to your hosting provider in

    DesktopServer version 3.5.2 has a new direct deployment feature to get your WordPress websites from your desktop to your hosting provider in just a few clicks.

    To do this Cloudways must support File System Direct.

    File System Direct is a (PHP) feature that allows WordPress to write files to the local file system on the server. At the moment it does not so we can't use this feature in DesktopServer.

    1 vote

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  9. Allow people to increase the number of inode available to them by using the disk space they should already have.

    for the sake of example, currently I have access to a 160GB disk space server and i am only using 22 GB of it. i can't add more files because i seem to be out of inode space. Inodes are made from disk space being used as a table to map out other files. Why can't this table be increased using the space i already have access to so i can take advantage of all my disk space.

    3 votes

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  10. Add "stdout" output to Supervisor job logs

    Laravel jobs tend to offload queues using "Supervisor" jobs. Laravel's docs show how to pipe "stdout" output to a file for reading. Cloudways Supervisor logs will only write errors, so there's no way to access the Laravel queue processing logs.

    Normally, this is set in the Supervisor job ".conf" file with setting "stdout_logfile=".

    This should be an option so Laravel users can access the Laravel queue logs, or the current Cloudways Supervisor logs should have "stdout" in addition to errors.

    1 vote

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  11. sphinxsearch

    Hi,
    Please allow to setup sphinx search on the server.

    2 votes

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  12. 3 votes

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  13. timezone to use in logfiles

    Would be handy to specify the timezone you would get in log files. For example apache logs are always in UTC and can be configured at the apache level.

    2 votes

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  14. A "Buckets" storage option

    Davidtgill
    Sep 6, 2:29 AM PKT

    Hi, on the Google Cloud Platform they have VM instances which you can get on Cloudways.
    On Google Cloud Platform they also have Storage "Buckets" which are a far cheaper way to store lots of data. You can also store multiple Terabytes.
    My suggestion is that Cloudways offers a "Buckets" storage option.

    2 votes

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  15. create a managed upgrade/downgrade solution for MySQL updates via server backup.

    ie backup entire server before upgrading MySQL, so that restore of entire server is possible (inc older MySQL version) if something goes wrong with the upgrade. I understand this would be chargeable but it would save the stress levels for many a web dev

    1 vote

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  16. Show maintanance page while the server upgrade is in process

    The server upgrade takes somewhere between 10-15 minutes and during the upgrade, visitors can't access the website. They see a 503 error.

    I think Cloudways should show a maintenance page while the server upgrade is in the process.

    3 votes

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  17. Switch to AWS t3a.small servers in place of the old t2.small servers for your $36.50/month Managed AWS packages

    The t3a family of servers upgrade the old t2 family of servers. The t3a family is cheaper to run yet more powerful, so you'll save money and your clients will get an even better product.

    2 votes

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  18. Preserving IP address when cloning server - making scaling down hassle-free

    Scaling up is easy.

    Scaling down (with Vultr, DigitalOcean or Linode) requires to clone a server.

    When cloning, server gets new IP address - this causes a lot of hassle with application integration or DNS configuration.

    SUGGESTION:
    It would be great to make scaling down hassle-free, so that after cloning server could have the same IP as previous server.

    3 votes

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  19. Make phpmyadmin as default database manager

    Hi,

    Why don't make phpmyadmin as the default database manager. Everybody uses it. All tutorials on the web are about this manager.
    Not this cloudways default manager.

    Now i always need to do a complicated time taking installation.
    This is not user friendly?

    6 votes

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  20. Include a back-up estimate so we can tell what to expect on our bill. Have a bill est. that shows server cost(s) plus backups on each serve

    Include a back-up estimate so we can tell what to expect on our bill. Have a bill est. that shows server cost(s) plus backups on each server.

    2 votes

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