Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. DigitalOcean High CPU Instance Support

    You support high cpu instances for AWS and Google Cloud but not DigitalOcean.

    Can you include support for choosing different instance types for DigitalOcean such as their high CPU Instance?

    6 votes
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  2. Allow people to increase the number of inode available to them by using the disk space they should already have.

    for the sake of example, currently I have access to a 160GB disk space server and i am only using 22 GB of it. i can't add more files because i seem to be out of inode space. Inodes are made from disk space being used as a table to map out other files. Why can't this table be increased using the space i already have access to so i can take advantage of all my disk space.

    1 vote
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  3. Switch to AWS t3a.small servers in place of the old t2.small servers for your $36.50/month Managed AWS packages

    The t3a family of servers upgrade the old t2 family of servers. The t3a family is cheaper to run yet more powerful, so you'll save money and your clients will get an even better product.

    2 votes
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  4. A "Buckets" storage option

    Davidtgill
    Sep 6, 2:29 AM PKT

    Hi, on the Google Cloud Platform they have VM instances which you can get on Cloudways.
    On Google Cloud Platform they also have Storage "Buckets" which are a far cheaper way to store lots of data. You can also store multiple Terabytes.
    My suggestion is that Cloudways offers a "Buckets" storage option.

    1 vote
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  5. create a managed upgrade/downgrade solution for MySQL updates via server backup.

    ie backup entire server before upgrading MySQL, so that restore of entire server is possible (inc older MySQL version) if something goes wrong with the upgrade. I understand this would be chargeable but it would save the stress levels for many a web dev

    1 vote
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  6. Show maintanance page while the server upgrade is in process

    The server upgrade takes somewhere between 10-15 minutes and during the upgrade, visitors can't access the website. They see a 503 error.

    I think Cloudways should show a maintenance page while the server upgrade is in the process.

    2 votes
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  7. sphinxsearch

    Hi,
    Please allow to setup sphinx search on the server.

    1 vote
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  8. timezone to use in logfiles

    Would be handy to specify the timezone you would get in log files. For example apache logs are always in UTC and can be configured at the apache level.

    1 vote
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  9. Include a back-up estimate so we can tell what to expect on our bill. Have a bill est. that shows server cost(s) plus backups on each serve

    Include a back-up estimate so we can tell what to expect on our bill. Have a bill est. that shows server cost(s) plus backups on each server.

    2 votes
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  10. Preserving IP address when cloning server - making scaling down hassle-free

    Scaling up is easy.

    Scaling down (with Vultr, DigitalOcean or Linode) requires to clone a server.

    When cloning, server gets new IP address - this causes a lot of hassle with application integration or DNS configuration.

    SUGGESTION:
    It would be great to make scaling down hassle-free, so that after cloning server could have the same IP as previous server.

    2 votes
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Upgrade wget to version 1.20

    Version 1.20 provides some very useful switches such as error only logging etc.

    1 vote
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  12. SSL Session Cache

    Add the ability to turn on sslsessioncache.

    Gives a speed boost for but also cuts down overheads for not having to request new keys every time a page request is made.

    This is a pretty standard option, it shouldn't cause any conflicts as can be set individually on drops.

    This is one line for a quick gain...current SSL testing is failing on this point.

    4 votes
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  13. Nginx location directives

    I would like to have seperate settings per location in my nginx configuration. Currently I cannot access the "server.nginx" configuration file in my application (which I assume to be the site configuration).

    2 votes
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  14. Make phpmyadmin as default database manager

    Hi,

    Why don't make phpmyadmin as the default database manager. Everybody uses it. All tutorials on the web are about this manager.
    Not this cloudways default manager.

    Now i always need to do a complicated time taking installation.
    This is not user friendly?

    4 votes
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    2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. 720 Permissions on app creation Issues

    There was an infrastructure update that defaults files/directories to 720 permissions. Now FTP users no longer see any of the files or directories because of these permissions. Chat support's "solution" is to use the "reset permissions" function, which will then change the permissions of files and directories to 770.

    First, why were the default permissions changed from 664/755, to 720? I've never seen this configuration before, so it seems odd to me.

    Second, why is this a two step process for FTP users to gain access to the public_html directory? The default application permissions should MATCH the "reset permissions" permissions.

    1 vote
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Multiple webroots per single application

    More advanced PHP applications can have multiple webroots accessed via different subdomains. For example, one is the public website for customers (www.mydomain.com) and another for the staff (accounts.mydomain.com).

    For example, Cloudways is advertising support for Yii Framework (https://www.cloudways.com/en/yii-hosting.php). This framework implements the mentioned architecture in the following way:

    https://www.yiiframework.com/extension/yiisoft/yii2-app-advanced/doc/guide/2.0/en/structure-directories

    There are "frontend" and "backend" modules in the application directory and each of them has a separate webroot. The configuration could look like this:

    www.mydomain.com -> /path/to/yii-application/frontend/web/
    accounts.mydomain.com -> /path/to/yii-application/backend/web/

    This could be even configured on a basic cPanel hosting. I have already asked on the support…

    1 vote
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  17. Multiple IP addresses assigned to a server

    I would love to have the option to assign multiple IP addresses to a server, so we can have different apps each on its own IP, on the same server. Right now, we have to boot up a new server (multiplying the costs) each time we need a new IP for an app.

    5 votes
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  18. A solution with rsync, sql parallelism and a load balancer will be great.

    A solution with rsync, sql parallelism and a load balancer will be great.
    It is important for some sites to have 0% downtime.

    1 vote
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  19. GeoIP with Varnish 4 vmod

    I have GeoIP country switcher on my woocommerce site.
    But when I use with Varnish, it forces back to the country which the GeoIP detects instead of the one user wahts to change to. Once Varnish deactivated, country switcher works properly. First detection correct as well as manual change of the country possible.
    This module should solve the issue.
    https://guides.wp-bullet.com/cache-woocommerce-currency-geoip-varnish-4-vmod/

    1 vote
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  20. Add Database Server like RDS for multi server applications.

    Multi-server applications are very common these days.
    Example: Application files on one server and Database on another server like RDS.
    We need such option to put our large applications onto it.

    2 votes
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