Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. PHP version change option on application level

    i think there should an option to choose php version on application not on server level, so that if it is require to change php version, i don't need to ad a new server and pay extra for that

    11 votes
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. 30 votes
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    4 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add the lighspeed servers

    As we all know the benefits of lightspeed techniques. But unfortunately it is not available on cloudways. Kindly add the lightspeed server on cloudways.

    2 votes
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Implementation of OpenLiteSpeed (OLS)

    LiteSpeed performs better than nginx: it transfers files faster and uses less CPU and memory.

    7 votes
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Ability to disable Off-site Backup

    1) Off-site backup is a paid service. Please allow us to disable it if we want to.

    2) What's your reasoning for rounding up backup charges on $0.5 increments?

    2 votes
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Increase SFTP idle time or give user option to increase it

    If you check here - https://github.com/liximomo/vscode-sftp/issues/541

    many of us are facing issues with SFTP getting disconnected and not automatically connected again. This is very frustrating in development. Creating a ticket every time and asking to increase this is not convenient.

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Code a button in account detail's page that will terminate your servers so you can cancel your account.

    It will be better if you could have a button that when pressed it will terminate/kill running servers or at least it will ask you "Do you want to terminate your servers and then cancel your account?"

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. SFTP sync is extremely slow, goes 80KB/s please IMPLEMENT WebDav (also Siteground has it)

    Sometimes I get really astonished by realizing that Cloudways miss of basic features. Which is the reason?

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Please Do Package and setting customization Could server

    I have so many restrictions in Cloudways untill today

    No Mysql 5.7

    No Root SSH

    No Latest Version Update even in Maria DB

    No Server Timezone Changes

    Please Fix it

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Expose how long different parts of staging site creation take to let us optimize it

    We're experiencing very long wait times for staging site creation and would love to know how to speed it up. Some other ideas here, like selective updating of the staging site, could also help, but I thought this idea would also be good for us.

    The idea is to log when each part of the process starts — either in something that Cloudways employees can see or that the users can see. Perhaps they could even be added to the Deployment Logs.

    Often with processes that take a long time, an app will show progress or at least tell you…

    1 vote
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. allow edits to nginx config

    Sometimes edits need to be applied to nginx config such as:

    location ~* .(doc|pdf|xml)$ {

    add_header  X-Robots-Tag "noindex, noarchive, nosnippet";
    

    }

    This is not currently possible and there is no work around.

    This means that google will index lots of files that it shouldn't and can cause many SEO problems.

    4 votes
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    3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Please make ElasticSearch Java Options available.

    There should be at least settings to change the ElasticSearch Java options so we could adjust the heap size to some degree.

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Read only user for database

    It would be nice to have a read only user for the database so that people that need to perform SELECT queries don't use the admin user to log in.

    7 votes
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    3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. add the feature for downloading backup from specific point

    Cloudways, you guyz must have to add the feature for downloading backup from specific point, you have to carry the data backup at least seven days as per on day wise, or time wise.

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. improve time calculation for cloning operation

    When cloning a Server the needed time is always about ~8min regardless of the Harddisk/Database Size, So today I waited for about 1 hour for the last minute of a cloning process.

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Autosuggest endpoint for Elasticpress

    Hi I love Elsticsearch on Cloudways. But I miss the option to create a safe end point for the Elsticpress plugin.

    2 votes
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    4 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. lightspeed server stack

    Please add Lightspeed as server stack option, optimized with Wordpress Lightspeed cache plugin, to have fastest server today.

    3 votes
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. DesktopServer version 3.5.2 has a new direct deployment feature to get your WordPress websites from your desktop to your hosting provider in

    DesktopServer version 3.5.2 has a new direct deployment feature to get your WordPress websites from your desktop to your hosting provider in just a few clicks.

    To do this Cloudways must support File System Direct.

    File System Direct is a (PHP) feature that allows WordPress to write files to the local file system on the server. At the moment it does not so we can't use this feature in DesktopServer.

    1 vote
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    23 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add local font files to nginx config (leverage browser caching)

    Actually only the following files are served from nginx with proper HTTP headers for browser caching and character sets.

    html|htm|jpg|jpeg|gif|png|ico|css|zip|tgz|gz|bz2|pdf|odt|txt|tar|bmp|rtf|js|swf|avi|mp4|mp3|ogg|flv|svg

    Please a local font files with the following extensions too:

    eot/ttf/woff/woff2

    5 votes
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. mailparse php extension

    looking to add mailparse to PHP stack - want to use uvDesk (https://www.uvdesk.com/en/opensource/) that requires this extension

    2 votes
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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