Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Let us specify the root for a new SFTP account

    This is such a basic feature that exists on any cPanel hosting plan. Simply allow us to set the root folder for a new SFTP accounts for an application.

    I have software that automatically uploads to the SFTP but the upload fails because your default root (applcations/(appname) is not writable. Simply add a field to let us specify where the root for he new SFTP we just created will be (i.e. applications/(appname)/public_html/newfolder

    I cannot stress enough how useful this will be for us developers and will make the CloudWays experience more robust and scalable.

    31 votes

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    3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. DigitalOcean NVMe SSD Plans

    DigitalOcean has launched NVMe options, Please check here: https://www.digitalocean.com/pricing/

    Kindly add Intel & AMD CPU Options to Cloudways that comes with NVMe SSD's

    6 votes

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    2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Ion Cube Loader for PHP 7.4

    Ion Cube Loader for PHP 7.4.
    This will be greatly useful for all the users of the extremely popular wordpress theme (Flatsome). All these users will be able to benefit from faster speeds and greater security.
    Thank you

    9 votes

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    5 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add Uplcloud!

    Please, just add Upcloud! It has Data centers closer to Africa than the rest. It will benefit your African users. The DC in Madrid!

    10 votes

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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. PHP-FPM Log buffer length limit issue needs resolving

    There is an issue on servers configured by Cloudways, in which the PHP-FPM log buffer (error msg length) is set to 1028 bytes. This is too short for many errors messages generated by Wordpress.

    It results in many entries of:
    "Message":"AH01071: Got error 'the log buffer is full (1024). The access log request has been truncated.'"

    In the PHP error logs views in Application Manager. So rather than seeing the actual error, you end up just seeing this message. Which is, obviously, very unhelpful.

    Apparently it's due to the setting of log_limit setting in PHP-FPM, complied with Nginx.
    You can…

    8 votes

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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. I am waiting for the start of IPV6.

    We want to start with IPV6. I don't want to use one server only with one IP. Each website should have own ID. Then the SPAM problem would be minimized strongly.

    5 votes

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow me to create my own server config defaults

    I have wished for a way to create my own defaults for settings that automatically get propagated to new servers. This would include config options available in:


    • Server Management > Settings and Packages (especially Basic, Advanced, and Packages)

    • Application Management > Applications Settings (especially General and PHP FPM config)

    It would save time to not have to go manually change all the config on each server but have it automatically create the server with my preferred settings.

    Thanks!

    3 votes

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. inode

    Add option to purge inode,
    Right now the only option to do this is just through support.

    2 votes

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    3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Give us a lightspeed option for server.

    Lightspeed is a very fast system. I would love if you offered it here.

    Thanks!

    2 votes

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Enable customers to configure Nginx and apache configuration

    It is impossible to efficiently manage request rules only via .htaccess files as these 1. can be modified by plugins 2. don't work recursively properly 3. Directory rules cannot be set on a central location

    Especially with the combination setup with Nginx and Apache web server (which I really like) it is hard and inefficient (high workload) to manage.

    I would really appreciate if you enable customers to change some configurations (on vhosts level) for both Nginx and Apache.

    I have a long ticket discussion to find a secure solution regarding "DIRECT PHP FILES ACCESS" which is unfortunately without a…

    1 vote

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Implementation of OpenLiteSpeed (OLS)

    LiteSpeed performs better than nginx: it transfers files faster and uses less CPU and memory.

    40 votes

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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. ioncube for php 7.4

    it would be nice to have ioncube for php 7.4 - it is required by many plugins and webaps. Php 7.4 is on the market for over a year now...

    3 votes

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. 9 votes

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allow Remote-SSH (addon) connection from VS Code

    When using Remote-SSH addon for VS Code:
    https://marketplace.visualstudio.com/items?itemName=ms-vscode-remote.remote-ssh

    I think it tries to install something on host (and fails).
    Allowing to do so will support working on remote files directly from VS Code which will be super-cool and convenient
    =)

    6 votes

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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Duplicate whitelist from server to server

    Can we please have the ability to duplicate or copy a servers whitelist to another server.

    1 vote

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. 4 votes

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Get VULTR HF engineers to solve scalability problem

    Particular to NJ location VULTR HF. When I purchased a 16 GIG VULTR HF, there were options for 32 and 48 available in NJ. But I cannot vertically scale without cloning and moving. I'm not able to vertically scale the VULTR HF. I understand these are VERY popular servers, with good reason, but as I expect my business to grow and traffic increase, it's not efficient to have multiple server when in just a few minutes I should be able to scale. I moved here from SIteground due to stability issues. I don't want to have to clone, or add…

    1 vote

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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Running reds versions is 2+ years old

    Deployed Redis versions is Redis 5.0.3 (Released Tue Dec 11 18:17:26 CET 2018)

    Since the release of 5.0.3. REDIS had 17 updates(!)

    When can we see an update?

    Thanks,

    Ed

    2 votes

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. CDN for Staging Environment

    Why we can't have CDN URL for the staging environment?

    If you dont support CDN for the staging site how can I test the code & optimize speed before making it live?

    All leading managed WP hosting companies have CDN support for staging.

    1 vote

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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