Service Improvement
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
174 results found
-
Ability to disable MySQL server strict sql_mode
Ability to disable MySQL server strict sqlmode in the dashboard. MODx CMS requires strict sqlmode to be disabled. I have tried to set it with my mysql credentials and even try do change my.cnf, but not having sufficient permissions.
Possible to change permissions of the MySQL user?
1 vote -
Improve server configuration to accommodate Moodle requirements
Server configuration improvements to accommodate Moodle hosting requirements,
i.e. having Universal Office Converter (unoconv), Ghostscript, pdftoppm and other server software installed as a default to make use of all Moodle features.
1 vote -
Improve the Database Selected Tables Window Layout in Staging Management
The staging management window that allows for the selection of which database tables to push or pull between staging and live is completely useless in it's current format of a horizontal list with truncated table names. The table list should be alphabetically columnar with the full table name in view to make for easy selection.
2 votes -
Have varnish provide cached content for standard query parameters (like Cloudflare APO does for UTM parameters, etc)
Currently, Varnish cache is "broken" for all query parameters. This means anyone comeing from Facebook, which adds "fbclid", or from any link with standard UTM parameters like "utm_source" is served an un-cached page.
Varnish WILL then cache that entire page + query strings, but that's not very helpful.
It would be ideal to have it behave like Cloudflare APO as described here: https://developers.cloudflare.com/automatic-platform-optimization/reference/query-parameters/
So, for the "allowed" parameters, Varnish would serve cached content of the base URL without parameters.
5 votes -
During Vertical Scaling down time display a landing page for customers
During Vertical Scaling when the website goes down it would be great to see cloudways display a page like "Back soon currently making this site more awesome" or something to comunicate that the website will be back up after the scaling as no server side extension or feature can run for most of the upgrade it just shows as no responce from server.
2 votes -
Switch to disable or enable NGINX for an app
Currently users cannot modify the NGINX configuration. Thus we had to ask for support to disable NGINX on certain directories in order to build an intranet site with WordPress. Otherwise NGINX would have served protected media files despite Apache's .htaccess rules.
Perhaps you could add a simple switch to the Cloudways admin UI to disable or enable NGINX for an app, the same way you can already disable/enable Varnish cache? That would have solved the problem in our case.
There is also a related suggestion to allow disabling NGINX for a specified directory, which would also have solved our problem:
…
2 votes -
1 vote
-
Upgrade IonCube to v12 for PHP 8.1 support
IonCube now supports PHP 8.1: https://blog.ioncube.com/2022/08/12/ioncube-php-8-1-support-faq-were-almost-ready/
1 vote -
scale down easily
For most providers (except Google and AWS) there is an easy way to scale up but it is impossible to scale down. Make it possible to scale down as well.
Applications not necessarily go up all the time.1 vote -
Redis Cache Pro plugin support for existing WordPress apps with No Cloudways Optimizations
Please provide an option to Install the Redis Cache Pro plugin to apps with No Coudways optimizations. Currently, the Redis Cache Pro plugin automatically installs on WordPress installs with Cloudways optimizations.
1 vote -
Let us specify the root for a new SFTP account
This is such a basic feature that exists on any cPanel hosting plan. Simply allow us to set the root folder for a new SFTP accounts for an application.
I have software that automatically uploads to the SFTP but the upload fails because your default root (applcations/(appname) is not writable. Simply add a field to let us specify where the root for he new SFTP we just created will be (i.e. applications/(appname)/public_html/newfolder
I cannot stress enough how useful this will be for us developers and will make the CloudWays experience more robust and scalable.
168 votes -
can you please add more indian data center in Digital Ocean and vultr
I need an Indian server for my Indian users can you please add more Indian data centers in Digital Ocean and vultr. currently, I have only one option in the digital ocean for Indian users.
1 vote -
whitelist wild card entries for mysql remote access
Right now, we can whitelist IP addresses. Please allow wild card (%) for whitelisting any IP for remote access. Thanks.
1 vote -
SafeUpdates monthly option for scheduled updates
I think it is essential to have the option for monthly schedule updates. Plugin updates sometimes can break a site from faulty code, and I think it would be useful to have the option for not-so-regular updates. A monthly option sounds ideal because it will reduce workload for our developer to check on regular base the site after the updates which now the latest scheduled option is weekly.
1 vote -
Enable Server Backups and ideally run those as part of the automated weekly maintenance
Hello,
Together with your Support Team we went through the accident caused by the weekly automated maintenance (SETTINGS & PACKAGES -> MAINTENANCE). Debian OS upgrade caused a crash of 3 of our key applications (one WordPress web and two node.js apps). That generated (time) costs on both sides. Our support required few days to bring the node.js apps back to work, Cloudways support was able to get the website to its stable state after several attempts distributed to couple of days effort (huge thanks for that!).
Idea: All the above could have been avoided if there was an option to…
1 vote -
text box for varnish exclusions in breeze plugin
Right now, if we need to add varnish exclusions, they must be entered 1 by 1 in the cloudways control panel. UTM tracking is more and more popular, in which case there are 18 cookies to exclude. Most cache plugins simply have a text box to paste those exclusions in, 1 on each line. Having this in the Breeze plugin instead of the control panels would be a great improvement!
1 vote -
CLOSE ACCESS OUT OF WAF SERVICES
I'd like to be able to blacklist or whitelist some ip to make sure that my users MUST pass by the WAF to access my website.
In this moment, if they know my server ip, they can bypass the waf.1 vote -
make nginx WebP redirection (vhost image exclusion) enabled by default
Found an issue with Cloudways integration with WP Rocket plugin, particularly the image expires headers are not working. After significant investigation by Cloudways support (many thanks Ehrar for the awesome help and patience), found that the culprit is the nginx vhost overwrite that prevents the expires headers. The issue is fixed after enabling the WebP redirection in the Cloudways Application settings, which exclude the nginx vhost rules/overwrites for images such as webp, but also including jpeg, png, etc. that are needed to get the expires headers to work.
Recommend to enable it by default, seems like a situation that many…
1 vote -
Mirror Servers For Faster Worldwide Access
My customers are in the USA and my employees in Asia. The US based server is super fast when accessed from the USA, but from Asia it's slow. I want to run a duplicate mirror server in Asia, but have been unable to find someone with the skills to do this. Would be a great feature if Cloudways could do this with a few clicks.
1 vote -
Display Backup storage requirements
Cloudways server backups require at least 50% storage space of the server to perform a full backup. This mean's although they are moved off the server once complete if you are currently using 51GB of 100GB storage the full server backups will fail to run. For those that backups are important to, at least 50% must always be available.
It would be good to have a feature somewhere in the server management that won't allow you to fill the server more than 50%.
Other suggestion:
- Warnings to say "Your website is 51% full, backups won't run! Free up storage…1 vote
- Don't see your idea?