Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Add setting field for mysql lc_time_names

    Add setting option for the lctimenames of mysql.

    1 vote
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  2. varnish exclude

    Firstly I would like to suggest option to exclude ALL cookies by only * sign

    Secondly, I would like you to include in documentation the fact that when you are using Google Chrome (or in other browsers) developer tools to check what cookies you should exclude, there are 3 folders - Local Storage, Local Session and Cookies ... and not only Cookies have to be excluded, but many times also things from Local Storage and Local sessions which I didnt find in any documentation yet

    1 vote
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  3. Add scheduling to vertical scaling

    Since vertical scaling requires that the server go down for up to 10 minutes, I would like the ability to schedule that for, say, 3am local time.

    2 votes
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  4. I want to be able to delete backups

    I can't see how much space each backup takes up (Like in GCP or AWS) and can't delete backups if I don't want so many backups I'll be paying for! (Especially for scheduled or accidental backups).

    5 votes
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  5. Option to set Local Backup at a different Frequency rate than Remote Backup Frequency

    Option to set Local Backup at a different Frequency rate than Remote Backup Frequency

    1 vote
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  6. Server Settings Default

    Make it if you don't add a number character to one of your 'Server Settings' it should just save as DEFAULT. At the moment you need to add a character in order to save your settings. I want to be able to change a certain server setting back to default but there is no option.

    1 vote
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  7. Option for unsecured FTP

    It would be nice if you could make an option for a client to be able to disable safety with FTP.
    For me at the moment it would be much more practical because I don't use this server for secret or vulnerable data anyways, so safety doesn't concern me for every server equally. But I would need a client to be regulary sending me XML files, but unfortunately they can only do it through unsecured FTP.

    1 vote
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  8. a way to set haproxy.config for load balancing

    i want to be hosting javascript apps , but i need seo so i am using prerender.io's haproxy's settings , but i cant set it on the dashboard

    1 vote
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  9. Protecting files in a specific folder

    I'm using WordPress and Easy Digital Downloads plugin to sell downloadable files online. I need to protect files in a specific folder. I found the following article but unfortunately currently there isn't any setting to setup a redirect at Cloudways dashboard. Deactivating Nginx may fix the problem but there isn't any setting for that as well. I'm sure that there are many people who sells downloadable files online, and protecting files is very important for us. I hope you will consider to fix this problem.

    https://docs.easydigitaldownloads.com/article/682-protected-download-files-on-nginx

    1 vote
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  10. Enable ElasticSearch Plugins

    It would be a HUGE improvement for Elasticsearch if we could install/enable following plugins:


    • analysis-phonetic

    • analysis-icu

    Is there a specific reason why these would not be allowed to have? I see no harm in adding them. For instance, it would enable Magento users to add elasticsuite.

    1 vote
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  11. Configuration Variables (Environment variables)

    Would love to add configuration variables just like Heroku.

    5 votes
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  12. Allow application credential to overwrite files owned by master credential

    So, I created an application credential for a client to their HTML based website. The client reports back that they can add new folders and add new files but can't overwrite the original file.
    This is because the application credential can't edit files owned by the master credential. I had to reach out to Cloudways support to assist on this.

    Could we have an option to allow application credential to overwrite the files owned by master credential?

    1 vote
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  13. Make server settings and packages transferrable or export/importable

    Context: You don't provide root access or downscaling for Digital Ocean, Lincode, or Vulture servers (3/5 of your providers). Also, you only provide 1-1 or upscaled server cloning for these providers.

    Use case: I scaled up my Digital Ocean development server to handle a taxing dev. After I cloned the completed app to my production server, I had to:


    1. Create a new, smaller DO server

    2. Readjust all of my server settings, packages, and customizations

    3. Clone each dev app individually.

    Alternative: Since you provide automated workarounds for your lack of root access, provide a similar, automated workaround for "downscaling" servers.

    1 vote
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  14. Option to turn off remote backups that charge us money, and just have local backups on our server

    Option to turn off remote backups that charge us money, and just have local backups on our server

    1 vote
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  15. Add PHP session timeout to server settings

    Add PHP session timeout to server settings

    1 vote
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  16. Unique IP per site installed on server

    The ability to add a unqiue IP to each site on a server.

    14 votes
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  17. Setup simple email or slack notification when CPU, Memory, or Bandwidth Usage Exceeds ___% for ___ minutes

    Add the ability for us to sign up for email or Slack notifications when CPU, Memory, or Bandwidth usage exceeds % for minutes. This idea came from a similar feature on Digital Ocean.

    See the configuration wizard and steps at https://www.digitalocean.com/community/tutorials/how-to-set-up-alerts-with-digitalocean-monitoring

    25 votes
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  18. Make a server setting to toggle outbound email off

    We need a simple, error-free way to be 100% certain that no outbound emails can be sent from a test / staging server. Can we have a server setting to toggle this on & off? Or even better, redirect all mail to an address we provide or to a log file to 'catch' all outbound mail?

    2 votes
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  19. Easy text warning on Let's Encrypt failures

    Twice now I have had problems with servers where I had to wait for a Let's Encrypt imposed 8-12 hour ban from creating an SSL cert because I tried and failed too many times.

    It would be great if you would warn me after 2-3 failures that repeated attempts may cause this and to contact support for more help. Just a text reminder in the error message would be great, thanks!

    1 vote
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  20. Provide settings to configure logging to a remote syslog server (+TLS)

    We use a centralised syslog server to monitor our sites. We are unable to link our Cloudways servers to this as we do not have root / sudo access to our own servers which is frustrating. Please can you add settings to the platform to allow us to configure logging to a remote syslog server (with TLS).

    1 vote
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