Service Improvement
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
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15 votes
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Notification when Elastic Mail quota is reached.
My Elastic Mail stopped working and apparently I hit my quota. Since there was no notification - my clients lost $???? worth of new business leads. You should allow us to view the email logs and notify us if we hit our quota.
25 votes -
elastic mail having only option for 50k mails/month, please increase the quantity and make it economical for bulk quantity
Please increase the quantity emails in the package.
2 votes -
Manage rackspace email accounts from within console
The current option to add mailboxes from Rackspace is extremely limited.
The only way to order them, is via a small window and is very limited information.
I have no details at all about current mailboxes, quota usage etc...
Also, the only way to order mailboxes is by TYPING in the details in the window including the desired password for the mailbox???
Afterwards, I get a confirmation back from support with the password in the email.
It's completely unsafe to communicate about passwords this way.And lastly, there is no control at all about the mailboxes.
I can't create extra…36 votes -
upgrade all New Relic Lite accounts to Standard Free Plan
I think you need to get your partnership updated with NewRelic so you offer free standard plans instead of lite: https://discuss.newrelic.com/t/faq-how-is-the-partnership-standard-account-different-from-the-lite-account/3152
This is important as Standard brings great features:
- allows monitoring of wordpress plugins and themes.
- web transaction summary so you can tune effectively
- Database analysis of poorest performing calls
- 1 week of data in a single view
- Embeddable chartsThere is an option that says "upgrade to standard" in New Relic app monitoring under Wordpress and Database. But the page forwards to the CouldWays upgrade to Pro page. So this is in your hands…
81 votesThis was completed quite some time back customers have now the ability to bring their own accounts. We are not offering the partnership accounts anymore for more details please refer to the Knowledge Base article : https://support.cloudways.com/en/articles/5120561-how-to-use-new-relic-apm-to-monitor-your-applications
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227 votes
Cloudways is now offering CDN service in partnership with StackPath (formerly known as MaxCDN).
This service is available as an Add-on, which would cost you $1 per application for 25GB bandwidth.
For details please follow link below,
https://www.cloudways.com/blog/introducing-cloudways-cdn/Cloudways Team.
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3 votes
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Elastic Email showing the wrong prices
Elastic Email showing the wrong prices.
The prices shown here are different from the prices that appear when you click on the elastic email add-on.https://support.cloudways.com/how-to-activate-elasticemail-addon/
1 voteMartin, thanks for pointing to this. It has been fixed.
Cloudways Team
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Easy integration with cloudflare installing mod_cloudflare
It is possible to make cloudways work with cloudflare providing an additional level of protection against DDoS attacks and catching. It is just an issue of making cloudflare DNS point to the public address of the application on cloudways.
But there is an issue that needs to be resolved. The IP address that cloudways sees on $SERVER['REMOTEADDR'] is cloudflare IPs and not the clients IPs. This has a server impact specially in Ëurope with the tax on virtual products where the country of the customer needs to be verified by his IP (plus another non conflicting prove).
By…
10 votesThis has been done. You can activate it via Server Settings → Advanced Settings → Cloudflare (under Nginx section).
Cloudways Team
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ImageMagick extension for PHP
Since installing Google PageSpeed module is not an option on Cloudways server, I will have to optimize images manually (through my coding). Can we have ImageMagick installed?
1 voteThis is already available in our servers. Please let us know via ticketing system if you have any problem with it.
Cloudways Team
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API support
I'd like to recommend you have API support added to your system. I'd love to be able to launch and control Cloudways services through an API.
61 votesAPI is live: https://support.cloudways.com/how-to-use-the-cloudways-api/
Cloudways Team
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offer Mandrill for transactional emails
Mandrill is free and works really well for those needing to send transactional emails.
20 votesThis was completed a while ago and you can now use multiple email gateway providers (Mandrill, Mailgun, Authsmtp) via our SMTP add-on.
Cloudways Team
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Add support for xdebug
I would greatly appreciate the ability to debug the applications I'm making. xdebug is important for php development. please add this as soon as possible.
6 votesThis is now live and available on all NEW servers.
If you want any of your existing servers to support it , contact chat / support and we will deploy it for you.
Cloudways Team
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get rid od stupid NewRelic spam emails
HI. I didn't asked, but you installed Newrelic.OK, but I cannot get rid fof their stupid apex < score alerts. Even If I save mail preferences from their unsubscribe link - I'm still getting the same messages.
HOW TO GET RID OF IT ??1 votePlease, check step number 5 (Adjusting Alerting ) of New Relic KB:
https://support.cloudways.com/entries/89837247-How-to-use-New-Relic-APM-to-monitor-your-applicationsOr step 6 to stop it.
This week we are going to add option to completely disable it (so not started again on reboot).
Following community feedback, we are going to deploy it stopped by default on new servers, and when accessing Monitoring → Application tab, you will be prompted to start the service to enable application monitoring.
We can’t control the alerting default settings when deploying and we are aware that is has created some noise with people with certain applications.
Cloudways Team
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Stop Relic from SPAMMING me
I'm getting dozens of emails per day from RELIC. When I try to unsubscribe, it takes me to a subscription page (no unsubscribe option). When I look at my services in your applications console, it says it's turned off. I DO NOT WANT THIS SPAM.
1 voteChris, these issues are better and quicker addressed through our support portal than in the feedback page.
In any case we have taken a look:
- New Relic service was started from console. I have now stopped it.
- Also I have disabled all alerts from your New Relic account, so now you shouldn’t receive any more alerts from New Relic. If at some point you want to use it, you will have to start the service and re-enable the alerts.
We have created a KB where we are adding information about New Relic:
https://support.cloudways.com/entries/89837247-How-to-use-New-Relic-APM-to-monitor-your-applicationsCloudways Team
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Enable NewRelic application monitoring
Your server monitoring is useful, but it would be nice to be able to monitor specific applications. A way to auto-install the NewRelic client would be especially useful.
58 votesNew Relic is now live on Cloudways.
New Relic Lite will be deployed to all new servers and existing servers (albeit left stopped in 512MB servers due to resources limitation, you are free to start it though from Manage Services section). You can upgrade to Pro (special price) from Add-on section.
You can read more about this here:
http://www.cloudways.com/blog/introducing-new-relic-apm-addon/Cloudways Team
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