The current option to add mailboxes from Rackspace is extremely limited.
The only way to order them, is via a small window and is very limited information.
I have no details at all about current mailboxes, quota usage etc...
Also, the only way to order mailboxes is by TYPING in the details in the window including the desired password for the mailbox???
Afterwards, I get a confirmation back from support with the password in the email.
It's completely unsafe to communicate about passwords this way.

And lastly, there is no control at all about the mailboxes.
I can't create extra alias, I can't activate forwarding, etc...
for each and every change we have to request via support and wait for them to fix it, while some things I can do very easy myself instantly.
I don't understand why there isn't a control panel to manage the mailboxes?

I think you need to get your partnership updated with NewRelic so you offer free standard plans instead of lite: https://discuss.newrelic.com/t/faq-how-is-the-partnership-standard-account-different-from-the-lite-account/3152

This is important as Standard brings great features:
- allows monitoring of wordpress plugins and themes.
- web transaction summary so you can tune effectively
- Database analysis of poorest performing calls
- 1 week of data in a single view
- Embeddable charts

There is an option that says "upgrade to standard" in New Relic app monitoring under Wordpress and Database. But the page forwards to the CouldWays upgrade to Pro page. So this is in your hands to fix.

I have a separate Standard Plan and at least for now I want to be able to use that instead of the lite.
Or better just upgrade the lite to standard for everyone.

This is what my other Standard subscription looks like. Web Standard vs Web lite is the difference.

Product Monthly Cost

Web Standard $0.00
Mobile Standard $0.00
Insights None $0.00
Browser Lite $0.00

Synthetics Lite $0.00

Total Monthly Cost $0.00

It is possible to make cloudways work with cloudflare providing an additional level of protection against DDoS attacks and catching. It is just an issue of making cloudflare DNS point to the public address of the application on cloudways.

But there is an issue that needs to be resolved. The IP address that cloudways sees on $SERVER['REMOTEADDR'] is cloudflare IPs and not the clients IPs. This has a server impact specially in Ëurope with the tax on virtual products where the country of the customer needs to be verified by his IP (plus another non conflicting prove).

By installing the modcloudflare on the cloudways server $SERVER['REMOTE_ADDR'] will have the clients IP instead of cloudflare's IP solving this legal issue in Europe.