I am currently in the process of moving my sites from cPanel based hosting env. to Vultr, DO, and Linode.

I think everything you guys offer at CW is pretty great, except you folks do not provide us with root access. That's a bummer!

I think you folks should create a new package for DevOps or just for developers who are interested in having the root access. This package will offer everything your platform offers, the custom panel, staging area, security management and stuff but it would also provide root access.

Devs would know what they are doing. You'll be able to contain more folks in this package because you won't be restricting the root access.

Since you do NOT own the hosting stack, that means the only bottleneck here is your team, which is not offering the root access to keep things secure or whatever the reason there is. I understand that, but root access means more transparency to me. It also provides me with added advantages like for example I migrated, sorted, analysed 200GBs of data from my old host to Dropbox within 4 hours at Vultr. Had I not have root access, I would not have been able to do that.

Hi,

I am the developer of WHMCS Digitalocean reseller module and WHMCS Serverpilot reseller module. I am interested in your service and found you are now providing API's to manage your service. So it peaks my interest to develop a module for whmcs similar to my previous modules.

Before that, i have some questions to get answers?

1. Is it possible to set hostname default to clients domain name or something else instead of app-xxxxx.cloudwaysapps.com? So that it makes the module some what white labeled.




2. is it possible to get developer account/server to test my module in live?




3. Do you guys provide support during my development?

you can find my modules @ https://my.dropacloud.com/cart.php
I am waiting for your reply.

Thank you.

The New Relic Alert email messages sent by the system are not helpful.

The messages reference an application ID such as 'wordpress-000-00000-00000.cloudwaysapps.com.' This does me no good at all. I have more than a dozen servers, many of which have multiple apps.

Without going into each individual server and checking the cloudwaysapps addresss for each of its apps, I have no way of knowing which app is actually generating this error. These errors need to provide two pieces of additional information to be useful 1) the name of the server, and 2) the name of the app. In both cases, these names should be the ones I set for the server or app.

Hi,

I am using Gmail SMTP for current server, which related email is sinoceo@hotmail.com.

Now I am testing Magento website, which when customer place order or signup, the Magento will send related email to the customer but the sender always is honestyplus@gmail, which is our Gmail account for Gmail SMTP. But we need the sender if what we setup, such as info@thumbpackaging.com for thumbpackaging.com website. So how we should setup, please? I believe it's related with the server because I am also using other server from Knownhost.com, which we launched many websites and the sender both are different according to the website, do you understand what I mean, please?

Does the Gmail SMTP can't setup for that? If we buy your SMTP, does it will be ok, please?

Thanks in advance,

Xiaotao Cao

Just a suggestion for your marketing strategy and pricing team.
Rackspace provides a solid service including fast phone support and other benefits. While Cloudways (as a reseller) is not providing the same level of service as does Rackspace for their normal level of service and features yet charges and equal sum $2/email address.
This in actuality - as far as I can see at the moment - is a negative benefit for a Cloudways client.
Maybe the benefit of Cloudways Rackspace would be that it is a cost savings - Maybe providing something different - not less than - for example; maybe you could provide numerous email addresses for $2/mo and the current very light service via chat. That could be a value for someone like me who would not need much email support.
I learned of this because cloudways support sent me a link to view rackspace support to understand my possible issues. So at that point I noticed Rackspace's help and chat and phone.
So I called on the phone and got an instant answer of a real person. BUT he was not allowed to serve me since I got my Rackspace email from a secondary provider (Cloudways). Naturally, I was disappointed since I then realized I was receiving something less for the same price.
I think Cloudways is great and looking forward to more great economical and state of the art services.
I do not imagine that Cloudways would wish to appear a bit silly in their value offerings. So because I really like you all quite a bit , I have taken the time to explain that this type of marketing does not make good business sense.
It is quite important to make and demonstrate a clear value message.
The message could be more email for your money and enough support for the not so technically challenged.
Sincerely
Bob