Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Please support load balancer, this will help my site.

    Please support load balancer, this will help my site.

    19 votes

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    4 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. 3 votes

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  3. Free Email or at least Email Forwarding

    Not all clients need or want email accounts, especially Rackspace which costs more. We need a "free" alternative like most hosts provide.

    Just to be able to forward emails without having to use the domain registrar would be very helpful.

    For example a client who pays me the absolute minimum for his one page promotion site won't want to pay for Rackspace email, he just needs a basic email or forwarder to fire emails over to his gmail or work email.

    26 votes

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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  4. 9 votes

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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. Direct Access to DNS Integration

    Having direct access to the DNS add-on would have made things a lot easier. There are many different DNS setups that make it difficult to know exactly what is needed to add and or remove things. And via ticketing​ service makes it really difficult and confusing.

    15 votes

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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. Have a setting to include a timeout option on Supervisord or not

    Laravel's queue:work don't have --timeout option, so it will be good if we can choose to exclude the timeout field on Supervisord setting.

    3 votes

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. Rackspace Plus package (Email Hosting)

    offer the features of the rackspace plus email hosting package

    5 votes

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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  8. whmcs

    Hi,

    It is possible to install WHMCS Billing System on Cloud Hosting?

    4 votes

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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow Agency Like Functionality - Client Pay

    Hi,

    I really like how pantheon allows you to send clients a link to pay for their server directly from your agency account. If you all could add this functionality that would be amazing. That way we could manage all our clients accounts/servers under one interface. It would also be really great to have a sandbox account with aws or something for dev sites with a free tier or something like that to put website templates in their and use while building out the site. Thank you!

    4 votes

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  10. Offer Agency Plan

    I have migrated 10 of my clients to Cloudways and now I have 10 separate accounts I must manage and log in to. I suggest you all offer an agency account that allows you to run an "agency" with clients on their own server and own billing options. It is extremely difficult to manage 10 different accounts. Also I did not realize there was an affiliate option and now I migrated 10 clients offer and will not be receiving affiliate commissions. I would love these features. Thank You!!

    5 votes

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  11. add support for other app monitoring tools (datadog / appdynamics)

    Currently you only offer New Relic for app monitoring, there are today better/cheaper tools like datadog or appdynamics.

    I think you should provide more alternatives and not forcing users to use new relic.

    5 votes

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  12. to enable support for PHP LDAP

    I am hosting my webmail in Cloudways, and I needed PHP LDAP extensions to allow my user to change password. My email server is located elsewhere.

    9 votes

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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  13. Enable snapshots for DigitalOcean servers

    DigitalOcean has the ability to take snapshots of a droplet built into their service. However the snapshots add-on is not currently available in Cloudways.

    I huge benefit of DigitalOcean is being able to take snapshots and restore a server quickly. Backups take a long time to restore - while snapshots are much faster.

    3 votes

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  14. SMTP Add on

    How about a "Test" button on the SMTP Add on, after typing in all the configuration information? It will make debugging easier, as you don't have to test through the application..

    12 votes

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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. sftp access by code

    installing/enabling SSH2 PECL extension

    2 votes

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  16. PHPmyAdmin stack should work for every application in Server

    As there is tutorial to install PHPmyadmin on separate stack but it does not work witl all applications on that server. Therefore we have to install separate PHPmyadmin for every Application on that server.
    It should be introduced to work as proper Addon and works with all applications in that server.

    4 votes

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  17. Add elastic email quota warning in Cloudways Bot

    The only way to check email quota in Cloudways is to check with live support which is really time consuming. It would be nice to have alerts through Cloudways Bot.

    10 votes

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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  18. Offer WHM/cPanel/Plesk Support

    Your platform is amazing, I just migrated a client's site to it today and it dropped the load time from 9.8s to 2.3s. I would love to move all of the clients off my existing VPS but I have about 20 clients that are used to having individual cPanel accounts. I would gladly pay the extra $$ for a license!

    36 votes

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    4 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  19. Hi, We have some requirements to fill PDF form by php , therefore we need to install pdftk(or any other similar tools) in the platform deplo

    Hi, We have some requirements to fill PDF form by php , therefore we need to install pdftk(or any other similar tools) in the platform deployments/server by default , could you please install for us ?

    2 votes

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. Please add FTP support

    SFTP is not available always. My clients need to be able to FTP the profile of a product/property via FTP as an XML file, for example.

    77 votes

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    19 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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