I suggest you to change SOP and add an ability to manage DNS records.
We use paid DNS Made Easy and can not manage it ourself and we can not make edits in real time. It's ridiculous.
If the SOP does not meet the needs of customers - it needs to be changed, otherwise you will lose customers.

So admin has a copy of all transactional emails. (Can be misused if your app sends login details which should be secure, but for the rest)

Please consider to expand the overview for your rackspace addon. Now I can see just the list of the email accounts, but not what aliases, forwards and other basic settings for each email account.

Your Support is so far so great and quick like a charm, but do you really need this extra work like asking each time which aliases is set and which is not working and so on? This a lot work for you, and I have also to manage all this information in an extra sheet too.

Thank you cloudways for your great Support!

Ability to add Custom Hostname for each of the servers. I love this platform but websites that I host, I don't have access to domains and adding A record is a headache. If there was a way to add a hostname for each server would cut down on changing clients to do changes themselves.

it is not possible to wait HOURS to have a new e-mail box, same time to update/add an alias, this is pretty much dumb in 2018 even on ISP Config is nearly instant.

I'm develop website to use "Spatial Data Types" for query on database. Please enable "Spatial Data Types" for MySQL. It's feature on MySQL.
https://dev.mysql.com/doc/refman/8.0/en/spatial-types.html

Anas Siddiqui, one of your team, confirms that your database editor is incomplete: «you can delete the table but the column delete is not possible, you delete the rows only» and suggested me to leave a feedback.

I've already read the answer "We made long ago the decision to use adminer against phpmyadmin. This is not going to change in the short term." but why?

You did a great tool, all based on making life easy for users, and then you chose to make the deployment of PHPMyAdmin not easy... why?

I would like the ability to create lots of email addresses on the fly, similar to the webmail found in the cPanel of much cheaper hosts.

Come up with FREE Control Panel - VestCP and also keep Roundcube default Email Server

I'm using WordPress for all my site and when adding a CDN, I ALWAYS have to contact support to have the CORS policy reset. Google Chrome will show CORS errors in their console and fonts won't load correctly.

Can we get a checkbox in the CloudwaysCDN area to toggle the CORS policy instead of having to contact support?

Currently Elastic Email generates a global footer from the details of the main account. Meaning you can't use the Elastic Email addon across client servers or even multiple projects unless you want you personal information added to the bottom of every email.

There should be the ability to define parameters at the project or server level for Elastic Email to use. Allowing it to be used for non-connected servers/applications.

Getting Elastic Email SMTP params and credential in smtp section of the server interface when Elastic Email is selected.

At this time, the credential management is messy (need to ask the support)

New Relic reach EOL but application monitoring is still important. Maybe MONIT daemon should be a good alternative...

Specifically free DNS zone management, which has an HTTP API available for easier integration. It's really annoying for some ccTLD (like .com.ar) which doesn't offer it by default.

When an email account is setup using Cloudways/Rackspace, the webmail url provided in the login details is non SSL. This causes a problem that the end client now gets security warnings which makes my service look unprofessional.

When I spoke to support, they suggested a different (secure) url. I suggest at the very least the set up email sent by cloudways with login details has either the generic https rackspace url or to set up the vanity subdomain url to be https as well

Add an new service VPN connection on Cloudways

I am pleased to see that Cloudways offer a "DNS Made Easy" add-on.

However, unfortunately it doesn't include the DNS Failover feature (https://dnsmadeeasy.com/services/dnsfailover/) which is a real shame as that would be an incredibly useful feature.

Cloudways Support clarified that the features provided by the add-on are equivalent to the "Small Business" option that DNS Made Easy offer directly (https://dnsmadeeasy.com/pricing/) rather than the "Business" option.

Please could you consider making the DNS Failover feature available.