Service Improvement
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
47 results found
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Backup Process Improvement
Hello Team,
As of now there's only one full backup / restore option (Server Management > Backups > Take Backup Now)
Can you please provide some option where the user can take backup as per their requirement, Sometime developer just want to take a backup of the database or hosting files not both all the time.
If you're providing some option where the user can take backup/restore accordingly as of now if we're taking full backup and restoring the full backup it's super time consuming for the bigger websites while they just want to take database backup.
Suggested Backup Process
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54 votesHello
We are glad to announce that we have successfully released the Partial Restore functionality on platform
Thanks to the Partial Restore feature, users will now have more granular control on what should be restored, ultimately, being able to accomplish more.
Thanks to this feature, users can now choose to:
Restore Complete Site.
Restore Webfiles only.
Restore Database only.
For more details kindly refer to our Knowledge Base article https://support.cloudways.com/en/articles/5123320-how-to-do-a-point-in-time-restore-of-your-application
Regards
Cloudways Team
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enforce https
Please add a feature to the Cloudways dashboard to easily force HTTPS. It's not hard to add a rewrite rule to .htaccess but many platforms such as Kinsta and SiteGround have easy switch for this.
42 votes -
Purge old log files from server in one click
Old log files take a lot of disk space. It would be great if we can remove all old log files from the Control Panel.
5 votesWe have introduced an Automatic Disk Cleanup feature which addresses this request.
The Automatic Disk Cleanup feature has a tendency to cleanup the server's unwanted files (logs, temporary folder, backups, etc.) that could either be cleared on demand or scheduled to be triggered at a threshold of 80% disk utilization of the server.
More information on this could be found here:
https://support.cloudways.com/en/articles/5123297-optimize-your-server-disk-space
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Create an On/Off Switch for the apps (start/stop apps)
A switch that easily allow switching an app on or off.
57 votesThis feature is now live, you can control app access (enable/disable) from the console.
for further reading, https://support.cloudways.com/how-to-stop-application-access/Regards,
Cloudways Team -
Add elastic email log in console
I really like how easy it is to use elastic email in Cloudways. However, there is no way to find out if emails were sent/delivered. We have to chat with support to check if an email was sent.
It would be nice to have an interface in console to view sent email logs.
35 votesHello
We have added the integration on Cloudways Platform, users have the ability to download logs from the platform along with domain verification for
transactional email please refer to https://support.cloudways.com/en/articles/5130879-how-to-activate-the-elastic-email-add-on for more detailsCloudways Team
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Choose what time of the day do Backups
Sometimes I notice high cpu usage in the middle of the day and is because of the automatic backups, would be great if is possible to choose what time of the day doing that.
9 votes -
Auto-Cleaning Option for Logs (Error & Access)
On top of not being able to delete logs ourselves (which should be made possible - as suggested by other feature request), it would be massively useful if there was an option to set a timer for logs (both error & access) to be auto-cleaned.
Even if we can control the error logs to a degree (by fixing the application errors), we can't fully control access logs which is a problem because it literally means that the disk space for app is constantly growing - and if you don't pay attention it could take your site down due to full…
16 votesHello,
This is completed, please check the KB:
https://support.cloudways.com/optimize-your-server-disk-space/ -
Specify time of day for backups
It would be nice to be able to specify a general time of day for backups to be made. Something like morning, noon, night. Of course to be able to pick the exact hour would be even better.
Right now backups are being made around 9pm local time on my server and that is making things very slow whenever I work in the admin area of wordpress, which is around 9pm in the evening.
Thanks
16 votes -
Disk Space Details/Quota Per Application
At the Application Tab. Display Application Disk Data and Disk DB usage in numeric stats and Chart.
Purpose - to help us determine what app has increased in size and/or to help manage disk size.
279 votesGood news! Application disk usage information and graphs are now live , and we hope it delivers excellent value and simplify disk management for our users.
https://support.cloudways.com/how-to-view-application-disk-usage/We understand that this feature was on the wish list of many users and the release comes a bit late than promised. The feature required extensive testing, thus requiring this long for general release.
Cloudways Team
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Backup single applications
Actually, we can take SERVER backups but we can RESTORE single applications. This is good but it would be great if we could also take a backup of a single application.
Consider this : we'll deploy an upgrade but before we want to made a backup that we can restore just after deployment if anything goes wrong.
- Actually, we need to take a full server backup, which takes several minutes ;
- I f we could made a backup of this single app, it would take 90% less time.
This could be placed at the same level than RESTORE tab under…
199 votesSupport for taking a single application backup is now available in Cloudways Platform. For instructions please follow the link: https://support.cloudways.com/backup-a-specific-application/
Cloudways Team.
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Add dashboard for applications
We have a console for Servers, where we can list all of our servers, enter each one and see the list of Applications on that server (by hitting application management and then viewing the drop-down list)
I'd like a console for viewing all applications, independent of server, so we could find a specific site without having to trudge through each server screen.
It'd simply act as a list of shortcuts directly into the Application Management screen for each.
At the end of the day, we only care about our Applications, that we need servers to host them is incidental, ideally…
14 votes -
Option to download a full application backup from console (web files + database)
I want downloadable backups to transfer them to some other server or our inhouse server.
It is very important to have different locational or different provider to have my backup
as somefine day if something happens to your infra (i really don't wish) but data is crucial and i want to be dead sure
i have 5 customers to refer to but with out option of thirdparty backup they will not get to you100 votesThis has now been completed. In Server tab, under Backup section you can now enable “Local Backups”.
This will take, additionally to the off-site backup, a local application backup (both files and database) in the local_backup sub-folder of each application. Just one backup set (latest) will be stored there.
You can automate downloading backups to wherever you want via SSH/SFTP.
We are going to create KB’s and a blog post related to this new feature. Will post links here when done.
Cloudways Team
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200 votes
We have added the ability to view logs from the Cloudways Platform for more details please review https://support.cloudways.com/en/articles/5123297-optimize-your-server-disk-space
Customers also have the option to clear logs from Server Settings tabs for more details please review https://support.cloudways.com/en/articles/5123297-optimize-your-server-disk-space
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Control panel change
For convenience; I would like to change the password and user name shown under ACCESS DETAILS - > ADMIN PANEL; to match my old account details. This is so that when I log into Cloudways, I can quickly navigate between Apps and websites without having to rely on browsers to store passwords for admin panels. This is why I was originally attracted to cloudways, but then realised after migrating that i had to use other logins.
1 voteWe support application password reset functionality in Cloudways Platform please refer to https://support.cloudways.com/en/articles/5126419-how-to-change-your-application-admin-password
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Add a console to manage email aliases
Hello, I suggest you add a console to manage email aliases to arrive in email boxes of created email accounts managed in Rackspace. Other hosts do that, and I like to be flexible with creating aliases. Thx.
1 vote -
allow search by autogenerated app folder name
would be great if i could enter the actual app folder name that is auto generated by your system, into the panel interface search, and have the correct application show. currently it is a giant pain to figure out which app is running high on resources on top without doing a bunch of looking around.
1 voteThis is now live, users should be able to search apps and its server with system generated app folder name.
Regards,
Cloudways Team -
Your "Remove" Button on your Git Deployment screen breaks in Firefox 51.0.1 Due to a javascript error
It works in Chrome, but I was unable to remove an old repo from the Deployment screen while in Firefox.
1 voteThank you very much, Bryan, for highlighting this issue.
We have now fixed it. You should be able to remove git deployments from Firefox as well now.
Cloudways Team
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Add Google single sign on login to ClicknGo (and new control panel)
You currently offer Linkedin and Github sso, but please allow Google sso. This would be a great feature for Google Apps for business users and even others with a gmail account.
62 votesThank you for your suggestion and all your votes. This is now live on our Platform.
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Make the "Restart" Buttons Work in the New Platform
When Apache or MySQL go down, the "restart" buttons can't be clicked and are always grayed out. I always need to chat with your support to get things restarted. It would be fantastic if these buttons worked.
2 votes -
Allow account owners/master user to create application credentials directly
I should be able to have full control over my team members. if i want to set their login password i should be able to do it, but as it stands right now I have to bother my user and ask them to perform a password creation step that they shouldn't have to.
I should be able to go to them and say "here is your access" as I don't want them to have access to the Cloudways console, I just want them to have an SFTP login, thats it. Requiring them to login and create their own credentials is…
27 votesThank you for all your votes. We have now made it possible for account owners/master users to create as many application credentials as they like directly, without the need of creating team members first.
Please note that SSH access for applications will need to be enabled from within “Application Settings > General” in order for SSH to work for any application credentials created this way.
Cloudways Team
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