I think you should keep the applications sftp access credential in the master account. I know that it seem duplicated but in fact, it's not. since the application credential locks to one applications. also, if I need a application credentail I would need to create a team member account and do all the crazy thing to set up the new member account in order to make the application credentials. this is very tedious and troublesome sometime because all we need is to get the credential info and send it to someone. Normally, we need the application credentail is because we want this as a extra level of security when doing update. because using the master is very easy to get into the wrong folder and update the wrong codes. when the application credential, this will prevent this type of mistake to happen. I think it's not a bad thing to keep the application credential in the master account as this will make our life a lot easier whenever we need the application credentials. This way we dont need to keep loging out and in to each account and find our the corresponding credential of each applications in the server. Hope you understand.

When you clone an app from one server to another, it keeps the same Unix/Linux user and MySQL database name, user and password. Thus, if you clone an app from one server to another, you can't repeat the process later, unless you delete the 1st clone.

We like to start with a base WP template app and another for WooCommerce. Then each time we start a new project we clone one of those templates to the server it's going to run on. Unfortunately after we do it from the server where the template resides to a new server, one time, we have to do it manually after that. It would be super helpful if cloning an app from one server to another would change the Linux user credentials, as well as the mySQL ones the same way that cloning an app from a server, to that same server currently does. Or at least provide an option to do this.

It saves a ton of time getting WordPress to a base configuration, if we can just clone our template each time.

For users that have many many servers and many apps on each of those servers it is hard to find specific applications quickly. As my server/apps list continues to get larger and larger it will only grow to be a bigger problem.

Maybe a "quicklinks" area at the top of the page that has a dropdown of all your applications listed alphabetically, when chosen you will be taken to the details page of that specific app as it does currently.

Aggregating all the servers applications into one additional place for selection, I think, would be the best and most simple solution.

Please VOTE! This is a very simple improvement to implement from a developers standpoint and would greatly speed up a process that is continually taking more time.

Thanks!

Today i've facing a BIG problem :

• I have a DO 2GB Server with 40GB disk
• My apps (total) take about 20GB of disk (50%)
• One of my apps take about 5MB
• I can't restore that app (or any other app) as i have "no free available disk space" ??

After contacting the support they told me that "Yes, if all your applications size is 20 GB, then you need more then 20GB of free disk space as system count total size of all the hosted applications, not the single app."

So, with about 20GB of free disk space, we just CAN'T (by ourselves, without open a ticket and wait 6hrs as per SLA time) to restore a ridiculously small 5MB app ??

Cloudways, it's time to review you engineering... ! Sorry guys, this is just to bad...

Some plans to do better interface of your panel ? I know that its not so critical than functions, but still interface need to follow great function :)
If you check your partners DigitalOcean or now even new beta SendGrid panel it looks nice, clean and simple.

This panel looks little bit oldies for that kind of quality technology what you offers. I think your quality service deserve also quality user interface.

My view is, that ''member area'' looks nice and it would be much better if also panel looks similar way.

I understand that you use many external systems like for support, but its not so good experience that almost every second click somewhere open in a new window with totally different style.