Service Improvement

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  1. Automatic SFTP Credentials

    When setting up a new application, generating SFTP details would be a great idea, this should work for the current logged in user.

    This would make the setup process even easier, let's face it we all use SFTP (with our deployment servers), why do we need to do this manually

    Thanks
    Bob

    3 votes

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  2. Cloudways Support Ticketing Platform should work independently.

    Whenever I click any customer support response link received on our email like this- http://tickets.cloudways.com/hc/requests/60596 , it first asks me to open and login 'Cloudways Console Platform' and then it opens the server dashboard, then I need to click help button on the top left, then 'create ticket' and then my activities to see my support tickets.

    Why can't we directly login to https://tickets.cloudways.com to check our support ticket?

    Kindly work on this process flow.

    Thanks.

    5 votes

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  3. CloudwaysBot Auto-Scale alerts

    Please tell us what server has been autoscaled, currently not ver helpful.

    1 vote

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  4. 1 vote

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  5. Please add option to "set timeout for php-fpm" to prevent nginx timeout problem

    Please add option to "set timeout for php-fpm" to prevent nginx timeout problem. One way, among others, can be to increasing fastcgireadtimeout in Nginx configuration.

    1 vote

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  6. Allow Server Selection When Setting Up A CloudwaysBot Channel

    I currently run more than 20 Cloudways servers for various different businesses and projects. I love the functionality added with CloudwaysBot to receive notifications about my servers, but it is missing one critical feature, the ability to specify the servers (or even apps) that should apply to a specific channel. For instance, for one of my 20 servers, we use Slack heavily. I would love to setup a Slack integration that sends all CloudwaysBot notifications from that server. This is currently not possible. Channels in CloudwaysBot apply to all servers and all applications in your account. I would have to…

    1 vote

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  7. Enable/Disable PHP modules via the dashboard

    Have the ability to enable/disable many of the more popular PHP modules via the dashboard so that we wouldn't have to request it via a support ticket or call support to get it installed.

    1 vote

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  8. Seperate CloudwaysBot Auto-Scale alerts into UP and DOWN

    We're only want to know when it goes up!

    1 vote

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  9. Add SFTP details in api

    The current API doesn't enable a user to retrieve Application SFTP credentials, adding this in shouldn't be hard.

    There is also some weird data in the current server list

    "sysuser": "user",
    "sys
    password": "password",

    Not sure what this is used for.

    Also having the ability to set SFTP username and password on an application is a must. You can update the master username and password of the server so why not application SFTP?

    1 vote

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  10. Exclusions for New Relic Browser Monitoring / RUM for AMP pages

    New Relic injects its Javascript for RUM / Browser monitoring on all pages in an application. That includes /amp pages (thats Googles mobile friendly fast loading pages). When New Relic is on, it adds Javascript to every page - but Google does not allow Javascript on AMP pages

    I see its possible to disable New Relic when using PHP implementation, would be great if you guys looked at how its implemented on your platform and allowed exclusions for WordPress AMP. (This might be a problem with Facebook Instant Articles as well?).

    Turning off the browser monitoring (in New Relic ->…

    4 votes

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  11. Add ability to clone server with different SQL/PHP versions

    I found that you cannot clone an application and select "New Server" if the application you are cloning is from a server that has a higher PHP or SQL version than the other.

    Would like to see "New Server" scale in terms of the packages that are installed on the server during the clone versus just failing after 10 minutes.

    1 vote

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  12. The ability to set up client hosting accounts directly from within our own account.

    The ability to set up client hosting accounts directly from within our own account and have them linked to have direct access without having to log out, log into the other account, set up migrations, etc

    This would save the 2 week free trial that my clients don't need. They are only using you because I am suggesting/making them so they don't need anything free. You make more money and it makes our life easier and saves us time.

    4 votes

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  13. 3 votes

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  14. 1 vote

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  15. UI improvement for Delete Server/App sequence

    Suggestion: Change the Delete confirmation for deleting an app or server to type DELETE Server Name or DELETE Application name or something.

    Reason: The process for deleting a Server or an Application is exactly the same, same buttons, same location, etc. It is just a matter of which screen you are on when you initiate the delete sequence. And although the Console does a good job of showing what you are about to delete, the comfortable and clumsy user (like myself) often doesn't pay attention and just types DELETE (because that is the process). Thus, it can be easy to…

    1 vote

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  16. Put the Application URL on the front screen.

    have 70 websites across 5 servers, its hard to know which are live and which are DEV sites. Putting the URL on the front page would make this much better to manager, I could tell at a glance which was dev vs live. Also, on the link to go to the website from the console, I cannot right click the link and open in a new tab, so this prevents me from keeping my place in my long list of 70 applications

    2 votes

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  17. Add iowait to the monitoring system for better CPU/HDD Monitoring

    iowait tells us how much time the CPU is waiting for the HDD - which would be very useful when identifying the bottleneck on a server so we can better decide what and when to upgrade

    1 vote

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  18. Improve Server/Application Navigation in the new console

    In the old platform, it was easy to switch between servers and applications with one click -- there was always the main "Server" dropdown at the top, and then below it, once you switched to the "Application" tab of a given server, you could easily switch between the applications on that server.

    In the new console, servers & applications seem to be treated as totally separate entities, and the lack of hierarchy is very confusing and cumbersome to navigate.

    Please bring back the double-drop-down system. At the top, ALWAYS have a Server selector AND an Application selector. This will make…

    2 votes

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  19. Projects - Bulk Create Projects

    Bulk Add and Edit Projects

    It would be nice to create many projects at once. Type/copy and paste into a multiline text field, and/or upload a simple .csv to make many projects at once.

    2 votes

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  20. Show Varnish authentication key in the console

    I followed the below guide for setting up Varnish with Magento and had to ask support for my Varnish Authentication Key.

    Could this show in the console or something?

    https://support.cloudways.com/how-to-install-and-configure-turpentine-for-magento/

    5 votes

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