Service Improvement
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
-
Force SSL
It would be nice if we could have a Force SSL option from the control panel for wordpress. Then you would not have to install a ssl plugin or add rules to HTACCESS
30 votes -
eedback.cloudways.com is not loading on SSL you must use this
eedback.cloudways.com is not loading on SSL you must use this
1 vote -
Cloudways please document your security practices
I would like to suggest that Cloudways publishes an article or other document that describes how Cloudways maintains, patches, updates servers and secures them.
The intent is not to disclose details that puts security at risk but instead demonstrates the value Cloudways is providing in the area of helping its customers maintain a secure server and application environment.
Information should include frequency of update / patch deployment, frequency of security scans for malware / unauthorized access, firewall ports and services that are open especially those for inbound traffic from the Internet, intrusion protection mechanisms, transparency reports for government information requests…
48 votes -
wildcard ssl
Provide Let's Encrypt free wildcard SSL
https://letsencrypt.org/2017/07/06/wildcard-certificates-coming-jan-2018.html
46 votesSupport for Let’s Encrypt Wildcard is now available in Cloudways Platform.
For more info please refer to the KB as follows;https://support.cloudways.com/lets-encrypt-wildcard-ssl/
Cloudways Team
-
Please add TFA option for team account. Not only the main account
Please add TFA option for team account. So the server security never get compromised by team account hijack
16 votesThis is now available for Team Members along with the main/primary account.
For more info please refer to link as follow: https://www.cloudways.com/blog/two-factor-authentication/
-
Cloudways should add DDoS protection service
DDoS is a common problem now, maybe Cloudways can add a DDoS Mitigation service and upgrade their Network hardware to secure against Level 3 DDoS attacks
344 votes -
SSH On Off Button
A simple button to turn ssh on and off, ssh can be turned off until the admin needs to use it so it adds an additional level of security straight on the dashboard. Thanks
26 votes -
The git deployment documentation should tell the users to use GitHub's Deploy Keys feature.
The documentation that shows user how to deploy from Git (https://support.cloudways.com/using-git-for-deployment) tells users to give CloudWays full access to their GitHub account. Ideally the documentation should show GitHub's "Deploy Keys" feature (https://developer.github.com/guides/managing-deploy-keys/#deploy-keys) which allows the user to give CloudWays access to just the repositories it needs.
1 voteThe documentation on how to deploy from Git on the Cloudways Platform has now been updated to promote the use of repository-specific deployment keys.
Cloudways Team
-
Add multiple domain ssl support for a single application.
I have WordPress MU and I have multiple ssl certificates for the multiple domains but I can't use it within one application, therefore I have to create multiple wordpress instances for the domains.
Very annoying that I can't use WordPress MU with multiple domains with multiple single domain ssl certifications.
31 votesWe have added a support of SAN in our platform, which will allow you to have a support for multiple domains using single SSL certificate. Having SAN available there won’t be a need of getting separate SSL for multiple domains mapped to a single website.
Moreover, work is already in progress for Let’sEncrypt (freeSSL) to support multiple domains using single SSL.
Cloudways Team
-
Provide a way to edit/remove Let's Encrypt from application
Currently there is no way to make a change to the installed certificate so it is not possible to change the domain once a cert has been installed. The only resolution available presently is to migrate to a new application.
3 votesThis is now possible. A Revoke option has been added.
Cloudways Team
-
Rehabilitate SSH access with application credentials
Rehabilitate SSH access with application credentials and not for only Master credentials.
In my case, we have our software, installed on our software, that connect via SSH to single application for launch some php script with php-cli.
Now, i can't give master password to our customer!
4 votesSSH Access for application has been reinstated. Users have now an option to enable and disable SSH for application.
For more details, please read the following KB
https://support.cloudways.com/how-to-enable-application-level-ssh-access/
Cloudways Team
-
Support 'Let's Encrypt' (automatic and free SSL/TLS)
Mid 2015 the Let's Encrypt Certificate Authority (CA) is expected to go live. It would be great if Cloudways would join this effort and offer it as a service to their customers. This CA & software will allow automatic and free (domain validated) SSL/TLS for any domain.
For more information visit https://letsencrypt.org/
157 votesThis is now live. Option is available under Application Management → SSL certificate.
Cloudways Team
-
Fallback to SMS or Backup Codes (like Google) on Two-Factor Authentication issues
Lost access to TFA authentication should fall back to SMS or Backup Codes (like Google) rather than a quick comment on the chat.
4 votesFallback to SMS and/or Backup code is now available on Cloudways. For instructions, please follow the KB.
https://support.cloudways.com/enabling-two-factor-authentication-for-your-cloudways-account/
-
Let two-factor authentication remember your computer for 30 days
Glad to have two-factor authentication, but it's a huge hassle to use every time I have to log in -- especially since the system automatically logs me out after such a short period of inactivity (an hour maybe?).
Please add a "Remember this computer for 30 days" option -- the exact same way Google does it -- so that we only have to do the two-factor auth (on a known computer) once a month.
14 votesThis is done. Check last step in KB:
https://support.cloudways.com/enabling-two-factor-authentication-for-your-cloudways-account/Cloudways Team
-
27 votes
We have got into a partnership with Sucuri where we can offer their services at a discounted price. Read more here:
https://support.cloudways.com/how-to-setup-sucuri-antivirus-website-monitoring/After extensive research, we think Sucuri is the best option for our customers. They are experts in the CMSs we deploy (Wordpress, Magento …) and their services have the flexibility our customers need (including on-demand site cleaning).
Cloudways Team
-
Allow for custom retention period for backups (currently max 15 days)
I would like to set retention to 1 year if I want to.
36 votes -
10 votes
This has been completed. All new applications are deployed with proper settings and we are working on applying same settings to all existing applications.
Cloudways Team
-
Two factor authentication
Would love for the option of two step authentication when logging into your site using Google Authenticator or Authy.
14 votesThis is now live. We are creating KB related to it but for those who want to try it now, you can activate it from member area under info details section:
https://www.cloudways.com/en/member/It uses Google Authenticator (install it on your mobile device) and then scan the presented QR code and activate.
Easy!
Cloudways Team
-
The ability to have multiple SSL certificates on ONE server instance
I would like to see the ability to have multiple SSL certificates on ONE server instance. Right now you have to create another server instance, with its additional costs.
24 votesWe are happy to announce that this has been finally completed and it is now live. We are updating KBs and creating blog posts related to it, so stay tuned.
Cloudways Team
-
SSH keys to access my servers (instead of passwords)
Ability to add SSH keys as per digital ocean. Saves password logins when making and deploying changes.
19 votesThis is now done. You can upload your SSH keys in the Application Management tab, Access Details section.
Cloudways Team
- Don't see your idea?