Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Let two-factor authentication remember your computer for 30 days

    Glad to have two-factor authentication, but it's a huge hassle to use every time I have to log in -- especially since the system automatically logs me out after such a short period of inactivity (an hour maybe?).

    Please add a "Remember this computer for 30 days" option -- the exact same way Google does it -- so that we only have to do the two-factor auth (on a known computer) once a month.

    14 votes

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    6 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

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  2. 27 votes

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    9 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

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    We have got into a partnership with Sucuri where we can offer their services at a discounted price. Read more here:
    https://support.cloudways.com/how-to-setup-sucuri-antivirus-website-monitoring/

    After extensive research, we think Sucuri is the best option for our customers. They are experts in the CMSs we deploy (Wordpress, Magento …) and their services have the flexibility our customers need (including on-demand site cleaning).

    Cloudways Team

  3. Allow for custom retention period for backups (currently max 15 days)

    I would like to set retention to 1 year if I want to.

    36 votes

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    completed  ·  5 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

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  4. 10 votes

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    5 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

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    This has been completed. All new applications are deployed with proper settings and we are working on applying same settings to all existing applications.

    Cloudways Team

  5. Two factor authentication

    Would love for the option of two step authentication when logging into your site using Google Authenticator or Authy.

    14 votes

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    10 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

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  6. The ability to have multiple SSL certificates on ONE server instance

    I would like to see the ability to have multiple SSL certificates on ONE server instance. Right now you have to create another server instance, with its additional costs.

    24 votes

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    12 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

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    We are happy to announce that this has been finally completed and it is now live. We are updating KBs and creating blog posts related to it, so stay tuned.

    Cloudways Team

  7. Longer, more secure auto-generated passwords

    The passwords that CloudWays auto-generates are short, and all lower case letters. These are a hacker's dream, and a webmaster's nightmare! Please, please, please make them longer (much longer), and add upper-case letters, numbers, and special characters to the mix! Also provide a script or tool to quickly generate new ones and apply it to existing applications, including for both the database and the SSH access! This is imperative if you don't want your clients getting hacked and giving you a bad name.

    3 votes

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    completed  ·  3 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

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  8. 32 votes

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    16 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

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