Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Add ablility to bulk whitelist IP's in Bot protection

    Please add a way to import whitelist IPs from a list(or copy/paste) for "Bot Protection" as now going through the blocked IPs and comparing IPs and whitelisting one by one is hardly an option. Also there are legitimate optimization services that we use that get blocked(like https://nitropack.io for example) and they 10s of IPs so bulk whitelisting is much needed indeed.

    Thank you, guys/gals and I hope this will be implemented sooner.

    3 votes
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  2. Labels and wildcards for database whitelist

    Add the ability to label IPs added to the remote DB whitelist so you can add your own identifier to IPs. And also add the ability to wildcard IPs by range eg. 5.40.%.%, and also the ability to add by domain name in addition to IP. This will allow for better management and greater control of whitelisted IPs

    3 votes
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    1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  3. Bulk enable bot protection on all apps over a server

    I want to know if there is a possibility to enable bot protection on all of the apps under a server at once. I asked the support team but they have said no. I badly need that since that could possibly save days of work as I have over 100 websites running under your servers.

    3 votes
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  4. Display remaining Lets encrypt SSL limit

    SSL has rate limit for SSL certificates which is reset in 12hrs. This limit should be displayed on SSL page so that user can be careful.

    2 votes
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  5. Two factor authentication - Mandatory for Team Members

    Please add the ability for main/primary account holders to force TFA use for all Team Member accounts. Not having this capability (or the ability to see TFA status on Team Member accounts) is a significant security hole, of the type that could lead us to migrate away.

    2 votes
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  6. Free malware removal as part of service

    Simply free malware removal like a lot of other hosting companies are doing. Not everyone can pay for a good security plugin. It could be only included on certain plans, but it's an important service that everyone would appreciate to some extent.

    2 votes
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  7. Allow Country Blocking at the Server Level

    Please consider allowing us to choose Server access to specific countries at the Server Level. If our WP sites or other applications (even our clients) are selling only within the US, why should we not block access to all other countries trying to access the server. There are so many daily hack attempts from countries outside the US, but even if this were not the case, allowing the user to manage Country Access (perhaps by blocking IP ranges) would greatly reduce the effect of DDOS attacks and also reduce server load from unrelated or unnecessary website visits. Thanks!

    21 votes
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    2 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  8. create a drop-down for "SSL ciphers" in the "APPLICATION SETTINGS" below the "TLS VERSIONS" for customers who want only strong SSL ciphers

    Customers can get an A+ rating on https://www.ssllabs.com/ssltest/ if you:
    Add an "SSL ciphers" drop-down for customers that are interested in only using strong SSL ciphers.

    You can consider your current ciphers as "default", and add an option for "most secure" that allows customers to select a pre-defined "A+ rated" SSL cipher configuration.

    The "SSL Cipher" configuration would go below the existing "TLS VERSIONS" option in the "APPLICATION SETTINGS" > "GENERAL" > "TLS VERSIONS" configuration interface.

    4 votes
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  9. Block other domains visibility from whois services

    Hi, I'd like to suggest a new feature to server owner's security, to block other domains visibility from whois services. at the moment, anyone can go to any whois service (i.e. http://reverseip.domaintools.com) and by typing domain name, or the IP address can check what other domains are hosted on this server. i think, to privacy of users and server owners, this is a lack. it may be just an additional feature, but i'm sure people would love to see this as an option to disable this from public view.

    4 votes
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    18 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  10. Authenticated Origin Pulls / SSLVerifyClient require

    I'm new customer, and previous tenant has domains pointing to my IP.
    My server is being hammered, tried blocking malicious traffic many different ways already, but need to enable Apache option SSLVerifyClient require.

    It means, the webserver will only accept connections from cloudflare, and nobody else. Quite common for people to bypass cloudflare, and hack into the origin server directly.

    If you let me edit the server.apache file, I would put the following:

    SSLCertificateFile "/applications/xxx/privatehtml/cert2020.crt"
    SSLCertificateKeyFile "/applications/xxx/private
    html/cert2020.key"
    SSLCACertificateFile "/applications/xxx/private_html/server-ca.crt"
    SSLVerifyClient require

    Authenticated Origin Pulls
    Authenticated Origin Pulls allow you to cryptographically verify that requests to your origin server…

    3 votes
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    1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  11. Slow HTTP DoS (Denial of Service) Attack

    Your all web servers are vulnerable to Slow HTTP DoS (Denial of Service) attacks.

    Slowloris and Slow HTTP POST DoS attacks rely on the fact that the HTTP protocol, by design, requires requests to be completely received by the server before they are processed. If an HTTP request is not complete, or if the transfer rate is very low, the server keeps its resources busy waiting for the rest of the data. If the server keeps too many resources busy, this creates a denial of service.

    Attack Details:
    Time difference between connections: 10006 ms

    The impact of this vulnerability:
    A…

    1 vote
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  12. Check for the blacklist IP before assigning Server IP

    Hello Team,

    Can you please add some feature where it'll check for the blacklist before assigning server IP?

    It seems like someone else was using assigned server IP before it's assigning to the user and they have abused the server so their IP is under blacklist and that blacklist server IP is not going to be useful for the new user.

    3 votes
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  13. Launch a new feature on the console which blocks the bad BOTS and DDOs attacks from the site for popular applications like Magento.

    Launch a new feature on the console which blocks the bad BOTS and DDOs attacks from the site for popular applications like Magento.

    1 vote
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  14. that there should be mechanism for notification of requests generated by instead load on the server.

    that there should be mechanism for notification of requests generated by instead load on the server.

    1 vote
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  15. Remove Server Signature for Improved Security

    Provide a way to disable the server signature to improve security by not disclosing the server type and server software, along with other information, which could allow hackers to determine vulnerabilities by listing server and software specifications.

    Thanks!

    2 votes
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  16. whitelist

    Please add Remark Option with Whitelist IP address in Server Security Section. Right now its difficult to find out which IP is pointing to external important server and which is IP is added for temporary use. Deleting an IP by mistake can take us into trouble as some live App IP's are listed in Whitelist IP list.

    2 votes
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  17. SSH keys should accept eliptic curves - not only RSA

    SSH keys should accept eliptic curves - not only RSA
    RSA is old, using too big big length.
    I would like to see possibility to use standard eliptic curves that are used everywhere. For some reason this is still not possible on Cloudways.

    1 vote
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  18. SSH/Platform Login Alerts

    As an agency hosting a magnitude of customers through Cloudways we would like to see the ability to get Cloudways Bot alerts and email alerts for the following:


    • Cloudways Login

    • SSH Login (IP/Location etc)

    • SFTP Login

    • Changes to application/server configiration

    1 vote
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  19. Add WAF module StackPath

    Like done with CloudFlare and Sucuri a WAF module for StackPath's WAF would be great. So, one will be able to see the real IP - just like with CloudFlare and Sucuri

    1 vote
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  20. 1 vote
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