Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. I need root access to my VPS

    I need root access to my VPS

    3 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. fix your Sydney site

    for the 3rd time in the last 7 days our site has had a Bad Gateway 502 - this is not good enough.

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. $10 Plan

    Looking for $10 plan 1GB plan should get for $10/Month

    1 vote
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    declined  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Offer a stable product Every morning the services are down

    Error when trying to login to the click&go
    Oops! Unexpected error. Please refresh page and try again.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Please create a ticket to follow up this. I don’t know if you refer to the console login or to your application. This we can better solve via ticket.

    Cloudways Team

  5. stop taking off support after too many inquires

    it is sad when you remove ability to have live chat after 3 or more sessions. That what it seems like for me

    1 vote
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    declined  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. Fix your cronjobs "Click&Go" Implementation

    I've been trying to set cronjobs for months, but not from the "Click&Go" nor from the console I've been able to do so. The customer service assistants take me back and forth from one method to the other, (possibly) avoiding to deal with this issue directly.

    1 vote
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Moises can you open a ticket for this and mention me (Pere) so we can take a look?. I haven’t heard any complain from other users regarding cron feature.

    Cloudways Team

  7. Solution for digital ocean IP changing on scaling

    I understand that the root of this problem is on the end of your provider. But it would be great if some sort of solution to this could be found. Even something like Cloudways keeping a copy of the server at its current IP until dns has changed over or something.

    1 vote
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add Reverse DNS! Emails sent to Gmail from Wordpress end up in spam otherwise

    Reverse DNS prevents emails sent from a Cloudways server to be marked as spam. I have my DNS records pointing to my Cloudways server. However, I want Cloudways to point back to the records too.

    Gmail loves classifying unauthenticated email as spam meaning that all my WooCommerce order emails go unseen! Several customers are complaining about this since migrating to Cloudways.

    Rackspace have this implemented already, it's easy to use. Get inspiration here: http://www.rackspace.com/knowledge_center/article/create-a-reverse-dns-record-0#setup

    Thank you, if this was working Cloudways would have a bullet proof solid ecommerce platform offering!

    1 vote
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    declined  ·  3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. Choose which services to start at boot

    I suggest making it possible to choose which services to start when booting a server.

    When using woocommerce in wordpress varnish creates some caching issues which make it unusable in a woocommerce environment unless it is optimized for it.

    It's possible to disable varnish after boot, but if the server is rebooted you have to manually stop it again.

    2 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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