Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Add Amazon S3 Support for remote backup management

    We have many offline servers and would like to do some scheduled backups to something like an Amazon S3 drive.

    15 votes

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  2. Create a vagrant file so we can replicate the server locally

    Not sure if this should go in stacks or server settings.

    Anyway for us developers it would be really good to be able to use a vagrant file to spin up a local copy of your server with settings so we can build on the exact same platform as live.

    Vagrant is a quick and easy way to share virtual machines, and would allow developers to develop tools on a platform which matches live.

    33 votes

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    Thanks Paul. Would a docker image suit the same needs?. Assume so. We are leaning towards it for the exact same problem you mention.

    Cloudways Team

  3. Alert When Emails are Trying to be Sent from the Server Instead of 3rd Party or add-on

    It would be very helpful for monitoring purposes and quality control purposes if we could be alerted when emails are trying to be sent from the server instead of 3rd party or add-on.

    For example I have a plugin that allows me to setup emailing through mandrill on a site by site basis. This allows for better tracking. In some cases the sites are not able to communicate with mandrill and it falls back to using wp_mail() which would try to get the server to send out the email. Since Cloudways doesn't support emailing from servers these emails fail silently.

    2 votes

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  4. 9 votes

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  5. 13 votes

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  6. Different payment options - per server

    For example - Server 1 I pay with Paypal, Server 2 - I pay with corporate card.

    7 votes

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  7. 2 votes

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  8. Include Cloudways DNS

    Having a DNS is very important, as redirecting from CNAME hurts SEO. It's a very basic feature, and must be included.

    49 votes

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  9. Faster cloning of app/server | Instant Cloning | Instant Provisioning

    We have a rather large application in which constant development happens. For this purpose we at multiple times have to create multiple clones of the live app for people to work on.

    Because of the server size we have, it takes about 30 to 45 minutes to clone one app.

    We always tend to do this cloning during neck of the moment and this delay is such a pain.

    It would be great if we have something like instant cloning where you get the clone in few seconds instead of an hour.

    Any thoughts / suggestions are appreciated.

    6 votes

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  10. Billing in GBP

    It would be useful to be able to select GBP as a currency to pay my bill. I'm sure other Cloudways customers would like the option to pay in their local currency also.

    20 votes

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  11. Add PDF invoice to billing notifications

    I think it would be great if you could attach a PDF copy of the monthly invoices to the billing notification e-mails.

    Currently when we receive a billing notification, we have to login to our account with two-factor just get a copy for out accounting department.

    This is really a needless waste of time for all customers who need the invoice - every month!

    I think this suggesting should be easy and quick to implement, and would be a benefit to all customers.

    25 votes

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  12. preconfigured hosting plan with affiliate code

    Would be good if there would be a way for me to preconfigure a hosting plan to then link to for my client to sign up with using my affiliate code. Basically, I want to choose the server host, the location, and the plan size. Then have a link to that which I can send to my client.

    4 votes

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  13. Simplify the billing system

    Simplify the billing system. At the moment, the billing system is confusing and difficult to follow as you have to pre-pay funds, and then get invoiced separately. Why not just charge via credit card each month? I don't understand what the purpose of the current system is? People are signing up for Cloudways to simplify things, and you're making the billing more complicated than it needs to be.

    2 votes

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  14. Invoices to a separate mail-address

    Please consider the option of sending invoices to a separate mail-address (e.g. the accounting dept).

    9 votes

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  15. forwards domain to another

    forwards domain to another.

    3 votes

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  16. 3 votes

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  17. Need a re seller account to manage multiple clients accounts and servers

    I am a website developer and have 25+ sites to host
    Most are on wordpress, and range across a ton of different hosts right now. (greengeeks, justhost, hostgator and so on).
    I'm looking to add the hosting element as a service to my clients, instead of simply reaping the affiliate commissions as I end up managing everything via CPanel anyways

    7 votes

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  18. 178 votes

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  19. SFTP Mode Like Pantheon

    One thing I love about Pantheon is that it already has a GIT server. Secondly, the most fantastic part is that it doesn't add any code in the install until its committed through pantheon's dashboard... in short mimics GIT Push.

    3 votes

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  20. Email alerts (server down, disk ...) to all team members (not only primary email)

    I want the option to send server related emails (server down time, important updates related to server, important notification etc. all) to be send to emails that are added under team option.

    12 votes

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