Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. distributed architechure

    I think it will be good to have more flexibility in server options. Like having separate server for web and database. Having clusters of servers. This enables to serve large customers

    1 vote
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  2. Have blockstorage as backup target

    We should be able to purchase blockstorage and be able to have backups stored on said blockstorage (preferably non-ssd) for the providers that support it.

    That way we can keep any quantity of backups that we require.

    3 votes
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  3. Pricing page should list how many visitors each plan serves

    Hello,
    Your web site should list front and center, on the home page and the pricing and plans pages, how many visitors each plan serves...

    E.g., 17/month ... 30-40k visits monthly
    34/month ... 100k monthly, etc
    This info is not easily found and it is frustrating.

    1 vote
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  4. 1 vote
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  5. 3 votes
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  6. Take a backup right before deleting a trial server (so it can be recovered to latest state)

    I have just finished a trial account. Very happy with the initial trial, wanted to pay via PayPal which in itself was a problem (waiting for it to be setup).

    When the trial was expiring I asked the customer support to enable Paypal payments and asked if I would be able to continue from where I left off. I was told nothing is removed for 7days after the trial.

    After finally managing to pay via PayPal my trial account was restored to a state of 6am in the morning....although my trial didn't expire to later in the afternoon.

    I even…

    1 vote
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  7. Su PHP in your platform

    I hope you can implement Su PHP on your platform. It is needed for some Wordpress themes.

    1 vote
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  8. Give PROCESS access to the DB for performance monitoring

    Having PROCESS access to the Database will allow for us to use monitoring tools so that we can better determine what tuning needs to be done on the DB server would be extremely helpful.

    1 vote
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  9. Ability to Work on Apps while Process is Running on Server

    It seems kind of strange that when I install and app to a server I am not able to do anything else on the server. I know it says the adding of a new app only takes about 2 min, but some times it takes longer(currently it has been running for 15min for me) during this time if I try to access another App it tells me the server is busy. This seems very inefficient especially if you have multiple people working on the apps and server. It would be great if I was able to still have access to…

    3 votes
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  10. DNS Server

    The ability to have a BIND DNS server and host it.

    2 votes
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  11. Alert When Emails are Trying to be Sent from the Server Instead of 3rd Party or add-on

    It would be very helpful for monitoring purposes and quality control purposes if we could be alerted when emails are trying to be sent from the server instead of 3rd party or add-on.

    For example I have a plugin that allows me to setup emailing through mandrill on a site by site basis. This allows for better tracking. In some cases the sites are not able to communicate with mandrill and it falls back to using wp_mail() which would try to get the server to send out the email. Since Cloudways doesn't support emailing from servers these emails fail silently.

    1 vote
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  12. More repositories to one application

    Now we can add only one repository do application from admin panel - If I want to add another repository I must to do it via SSH - this is
    impediment and totally incomprehensible.

    Thanks.

    1 vote
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  13. 1 vote
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  14. Offer an API Gateway service that manages RESTful endpoints to SQL databases

    Provide endpoint mapping, user and authentication management for accessing data via RESTful api calls to the SQL databases. Include Swagger as a means of specifying/ testing the API's

    1 vote
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  15. Delete folders

    The ability to delete folders more quickly as to remove a WP install from a directory (for the purpose of using another migration plugin such as backup buddy) takes forever via SFTP. Backup buddy will not migrate a site into a directory containing WP, so it needs to be empty. If the backup is not completed all files need to be deleted again so this become very time consuming

    5 votes
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  16. Deploy to all sites sharing upstream git repo

    Provide an option at the server level to pull from git repo to all sites which are sharing the same repo

    2 votes
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  17. Please add any India based server

    Please add any India based server

    3 votes
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  18. An alert *before* you enter your credit card

    I suggested a feature: an alert before you enter your credit card details saying the trial period ends right away after doing it... not an email afterwards when there is nothing else you can do about it.

    1 vote
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  19. Excel MySQL Support

    Please allow to connect to MySQL Database in Excel. Not only MySQL Workbench!

    6 votes
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  20. forwards domain to another

    forwards domain to another.

    2 votes
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