Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Invoices to a separate mail-address

    Please consider the option of sending invoices to a separate mail-address (e.g. the accounting dept).

    7 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Need a re seller account to manage multiple clients accounts and servers

    I am a website developer and have 25+ sites to host
    Most are on wordpress, and range across a ton of different hosts right now. (greengeeks, justhost, hostgator and so on).
    I'm looking to add the hosting element as a service to my clients, instead of simply reaping the affiliate commissions as I end up managing everything via CPanel anyways

    7 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Email alerts (server down, disk ...) to all team members (not only primary email)

    I want the option to send server related emails (server down time, important updates related to server, important notification etc. all) to be send to emails that are added under team option.

    11 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Introduce IPv6

    Both DigitalOcean and Amazon provide IPv6.

    92 votes
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    25 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add bank transfer as post-payment and add funds method

    It would be nice if we could add funds or be billed trough a Bank transfer or PayPal. Some (of my) clients are not comfortable to give their CB numbers...

    9 votes
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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. Two factor authentication deactivation (in case of device loss)

    It would be nice to deactivate the two factor authentification by proving our identity in case we lose our phone or device we use. Now we have to pass through the chat and it would be nice if it were more automatic.

    4 votes
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  7. Client subscriptions

    As we have clients websites on our server we need some way to make sure that they do not use more space etc. than what their subscription offers. Would you consider offering that option?

    7 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Verification information should be made more clear...

    Guys, this verification thing is not made clear enough on your website. (Yes I saw the small notification messages and information, still I somehow waited for some email, from prior hosting account experiences: "your hosting is ready, is being prepared, and so and so.") Maybe you should still send an email regarding this.

    Because "if you don't open this chatbox YOUR ACCOUNT WILL NOT BE VERIFIED and YOU WILL RECEIVE NOTHING FROM US" should be made clear enough.

    Thanks otherwise, probably great service, not yet entered :)
    Cheers

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. The possibility of adding more than one database per application, and even by subdomain.

    Ex:

    domain.com.br - > 1 database
    subdomain.domain.com.br -> 2 database

    all in the same app

    1 vote
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  10. The possibility of adding more than one database per application, and even by subdomain.

    Ex:

    domain.com.br - > 1 database
    subdomain.domain.com.br -> 2 database

    all in the same app

    1 vote
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  11. Need auto scaling in AWS

    We need auto acaling in aws please

    1 vote
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  12. Add Telegram as a new channel for CloudwayBot

    Please add Telegram as a new channel for CloudwaysBot
    https://telegram.org
    Thanks

    1 vote
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  13. DBaaS (MariaDB and MySQL)

    Offer Database as a Service. This will greatly help us offload server load and be able to scale easily without the fear of data corruption. DBaaS will improve web server performance. Maybe this can be integrated.

    1 vote
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  14. Add PHP and MySQL Timezone GMT+1 Kinshasa

    My application works depending of timezone of my locality. I would like if you add GMT+1 Kinshasa as Timezone.

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add ability to zoom inside Monitoring graphs

    Since we can't have access to the server logs, it would be great to be able to zoom into the broader monitoring graphs to get a better idea of the server's performance.

    For example if I'm looking at CPU usage for a Month, it is averaged, so I don't really see the actual numbers. Granularity gets lost ... It would be very useful to be able to zoom into the first week/day/hour of the month, since the logs for this are already there.

    2 votes
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  16. allow custom restore points

    Allow user to create their own restore point at any time

    2 votes
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  17. include ALL digital ocean plans

    Digital Ocean offers you “flexible plan” droplets. Such as 1gb ram with 3 cores. Couldn’t this be implemented with cloudways so we have more choice?

    At the moment I need more cpu power but I don’t require additional ram.

    Allowing the above will help my situation.

    3 votes
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  18. Collect managed migration information via an SSL web form.

    The information required for a managed migration being submitted via a plain text email is sub-optimal. Using a web form on the cloudways site would allow the information to be collected and encrypted in transit.

    1 vote
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  19. Ability to export/download monitoring reports in various formats (eg. CSV, PDF, PNG)

    Team,

    As of today, cloudway doesn't have any ability wherein the server admins can download/export the monitoring report (under Server Management -> Monitoring).

    As per my experience working with server monitoring, the monitoring data generated plays an important role; and it also involves comparing various kinds of server related reports simultaneously.

    I would highly recommend you to implement this feature which I am sure would be appreciated by all your customers; and hopefully, will add value to your services.

    Regards,
    Surendra Mohan

    1 vote
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  20. Queue for API tasks (API multitasks)

    Currently if I need to:


    1. Clone

    2. Set label

    3. Set Domain

    4. Set Aliases

    5. Set SSL

    6. Set something else...

    for the same application, I have to control the queue remotely, which is hard to implement since the connection may be simply lost and as a result we may simply not get any task completed at all.

    It would be just great if we could send you several requests on the API at the same time and see the result of the whole queue.

    /clone -> response with future appid
    /label for app
    id -> ok (200)
    /domain for appid ->

    1 vote
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