Service Improvement
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
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Alphabatize Server List in Dropdown
Please alphabetize the server drop down list found at the top of the screen when viewing the details of a server. This drop down list makes it easy to move from server to server, but it is unnecessarily complicated by having to hunt through the list for what you need.
1 voteThis has been completed.
Cloudways Team
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Realtime billing dashboard
It would be very helpful to me to get my realtime billing counter display in the members area under the billing section, so I could evaluate how much cost I will actually pay depending on new services, upgrading services (scaling) or degrading and stopping services.
Now, I have to wait for the end of the month for this.
Google and Amazon give me realtime billing. please see if you can develop similar functionality.
Regards,
Nadav Kavalerchik11 votesYou can find real time billing information in your member area / billing section:
https://www.cloudways.com/en/member/You will see there, the amount you have spent in current month so far and a forecast of your total month spending based on current usage levels.
Hope you find it useful!
Cloudways Team
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Offer better yearly plans
I'm not trying to be mean about it at all. Just wanted to state a fact. Because even on the 2GB $30/month plan, that is only $360 yr. If I paid 360/yr to any other webhost, I'd get a 10-20% discount. But worse, I am paying you $1000... that is 3 years of service, for a 5% discount. Again, I don't see this in a mean way but that is insulting. Yes I know you have people will who will use up 1000 very fast but most average people won't. If you had said something where you deposit $500 and…
2 votesWe updated funds layers to better align with our customers realities.
We know this time we are closer as people is actually using it :)
Cloudways Team
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Add the Date of Credit Card (CC) successful authorization and update
I used to work in an online payment provider, so I see that you can not display most or any of the payment information. So my only feedback could be that it could be a big help for a customer to see the last suceccful payment information date/time. This info should be or can be imported into your system from the payment provider, and makes us sure that our last update were successful.
2 votesThis has been done. Find date, name and last four digits in Billing area.
Cloudways Team
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get rid of the cell phone requirement
So I just signed into your service and I know it may be unbelievable but I don't have a cell phone number. I don't see the point of the requirement I could go buy a sim card for $2 - $5 but I honestly just dislike cell phones. I had to enter my wife's number in order to activate my account. I have accounts with both linode and digital ocean and didn't have an issue setting up the account without a cell phone but for some reason it's a problem for you guys. Really dumb. You should remove any impediment…
1 voteThanks for the feedback! We also have a manual verification process through which we enable accounts without cell phone numbers. However we have activated your account and you may have received an email already with the details. One of our account manager is personally contacting you shortly.
Thanks,
Cloudways Team -
Offer yearly, bi-yearly payment option (with discount)
Currently you just offer month to month payment option.
19 votesWe have added discounts for credit bulk upload. Initial discounts stand at:
Upload $1000 get 5% extra credit
Upload $2500 get 10% extra credit
Upload $5000 get 15% extra creditPre-paid credit has been available for a while now.
You can find all options under My Funds section in Member Area:
https://www.cloudways.com/en/member/Let us know your thoughts.
Cloudways Team
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you need monitoring
this is the second time that my SQL stops working.
If I look at my server it says everything is fine
it is only when i dig deeper that I can see the MSQL is stop and I need to restart it.
I did not get any warning, this is not acceptable.
all my sites were down when they only have little activity
nobody was working on anything this afternoon when I see the memory plunge brieflyYou should have a system to restart mysql automatically
This has never happened to me on any other server before
11 votesThis is now live.
Cloudways Team
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Add multiple domain names for PHP custom apps and solutions like Wordpress multisite
There are times when we need to point different domains on the same folder, but right now is possible to add only 1 domain per application.
This will be useful both for custom PHP application and for Wordpress multisite installations.6 votesThis is now live and you can find it in the Domain Management tab.
Cloudways Team
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Avail axel command
Please activate axel command as it is much more faster then wget for data migration.
4 votesThis has been completed.
Cloudways Team
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Make information about current payment details available or more easy to find.
I can't find any details about how our bills are currently being paid, e.g. details about credit card or bank transfers that have happened/are happening. It should really be either displayed or linked from the Billing page or the Info Details page.
15 votes -
42 votes
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