Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Extend Account Login Time

    I am constantly getting logged out of my account all day long and in every browser. If someone is working at home on a private computer, isn't there a way to stay logged in as long as one wants or at least for a few days before getting logged out. It constantly is slowing up one's workflow. Thanks.

    1 vote
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  2. New Server No Mysql

    Add MySql to new server.

    I created a new server and found that it only has MariaDB inside it now. It used to have a choice of mariadb or mysql.

    1 vote
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  3. Need more improvements: 1. White label and resellaer option 2. LSWS cache 3. Backup storages as free cloud storages such as GDrive, OneDrive

    Need more improvements:
    1. White label and resellaer option
    2. LSWS cache
    3. Backup storages as free cloud storages such as GDrive, OneDrive (AWS S3 is expensive for large capacity)
    4. Ability to create client accounts (not enough team accounts)
    5. Inbuilt file manager feature.
    6. Application level PHP version change facility.
    7. Inbuilt load average monitoring facility.

    I think that's all. If you really want to beat cPanel and Plesk.

    1 vote
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  4. backup procedure

    Generally your backup option set backup for all the application on the server with same parameter if i want each website or application in server should have different parameter and backup time like i want to create 7 days backup interval for my first website and for second website 3 days backup interval and that back i can access through generated url which i can download any time..but this i can't achieve it now as you don't have this option for each application in server

    1 vote
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  5. install mysql / mariadb timezone database / tables by default

    the timezone database is not filled by default: so these queries fail:

    SELECT CONVERT_TZ( "2019-08-26 07:06:09",'Europe/Amsterdam', 'UTC');

    Please make an option to install / update the timezone database
    https://dev.mysql.com/doc/mysql-g11n-excerpt/5.7/en/time-zone-support.html#time-zone-installation

    1 vote
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  6. Simpler Account Verification Process

    Regarding Cloudways' account verification process, please consider changing this system. I can no longer suggest my clients to use a company that doesn't put the server online within the hour. A 24-48 hours time period to get the server online it's nonsense. You guys really need to figure out another way to do this faster and easier. Also, to send documents for account verification by email is very rudimentar, I don't see this method for account verification anywhere else. Maybe upload documents on the website? Maybe let user know how long it will actually take to get the server online?…

    1 vote
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  7. Remove outdated documentation / support articles

    Suggest removing older version of documentation on a topic -or- refer to the newer version -or- state in the most recent version what has changed. Example: The Lets Encrypt documentation has changed. The 2018 and older version talks about having to setup a DNS _acme-challenge record. The 2019 version does not mention the need for it (I like that!). But ... which version is the correct one? One would assume the latest but we all make mistakes so clarity through simplification (remove old docs) would be appreciated! Btw, Lets Encrypt feature is great!

    1 vote
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  8. Cronjob not user and application friendly

    We are happy with cloudway support and services. But i found a major drawback there with cronjob setup. We can't setup cronjobs there as command line. Like in cakephp project we need to run console command like Console/cake Marketplaces runshellcommand, But it doesn't accept it, Now a days all frameworks need a console command to run for cronjob, But this feature not available there.
    2) I didn't found a way for File manager, Where if possible we can edit files online, rather than connect with FTP.

    Please add 2 features there, Would be good for applications and user point of…

    2 votes
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  9. Make server sharing work again

    Please make it possible to access a server from multiple accounts, or allow me to use the same email address to access multiple accounts. I keep using up my email addresses to start client projects and can't re-use them.

    2 votes
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  10. Give at-least 1 free backup. now its not free.

    Give at-least 1 free backup. now its not free.

    1 vote
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  11. 1 vote
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  12. Automatically copy symlinks from git repo

    At present if there are symlinks within a git repository they are not copied over into the project. An admin then needs to manually go into the app and recreate the symlinks. It would be great if those links were copied over automatically when pulling in a git repo.

    1 vote
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  13. Support desk installation

    Provide a support desk installation option

    1 vote
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  14. confirmatio mail

    My verification mail does not arrive, I already tried different emails, I left message on the support and nothing. They seemed like a good company, but the support is lacking, and the registration system is very bureaucratic. If you can not even activate a subscription, how can I trust that they will take good care of my site. I found it very unkind, they lost a client. It seems that they are not even interested in selling.

    1 vote
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  15. 1 vote
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  16. Staging - add ability to ignore certain files

    Thanks for adding the new staging feature, this is great!

    During my testing I discovered that my staging .htaccess file was pushed to live and the result was a 500 error on live. I need to use a slightly different .htaccess file on staging, because I force the www version on live. I couldn't access staging with this rule. So the differences in .htaccess rules caused the error.

    It would great if you could add a way to ignore certain files, similar to gitignore.

    10 votes
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    5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. Canceled due to horrible support

    Hi,

    I have canceled my plan due to the horrible support:


    • Non-English speakers, most of the time I couldn't even understand what your support staff is trying to say. Please hire people that at least know some basic English. That happened on multiple occasions.


    • Terrible advices. I've never seen so bad advices from a hosting provider.


    • Weak passwords. I've never seen a hosting that is forcing its customers not to use upper case for its passwords. That was brutal.


    • Support randomly closed tickets after failing to explain what they want to say.


    I am a technical person and I do…

    2 votes
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  18. Make it easy to switch from other providers

    I have an account with another managed service provider and I'm interested in switching to CloudWays.

    The server is Vultr, and I have quite a few sites with them. Based off chat w/ support, there is no easy way to do this.

    Since I have quite a few sites there, the level of effort to switch to CloudWays is putting me off from doing so.

    I already use CW for one of my servers, and it'd be nice to consolidate, if the migration process would be easier.

    1 vote
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  19. MySQL 8

    MySQL 8 GA was just released recently. There are many improvements versus 5.x and it would be the future.

    https://dev.mysql.com/doc/refman/8.0/en/mysql-nutshell.html

    27 votes
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  20. Give color to the url text or background of a staging site to give a visual indication that you are working in the staging envornment

    When working in a staging environment it is difficult to know visually if you are really there. At best the only way to know currently is to remember the cloudways assigned url. I suggest that coloring the url text or background of the url yellow (or any other color) would make it easier to know what environment one is working on. I know there is a wordpress plugin that does this so if it can't be done via the url text or background maybe some other way.

    1 vote
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