Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Allow Bills to be sent via Email

    Some time ago the billing process used to be that bills were sent via email each month and we would forward these by a rule to our finance system for OCR input.

    Now we need to login with 2FA, download the invoice and email it to our finance system. This process takes roughly 5 minutes vs 0 seconds and is a backwards step from an automated process.

    Can we bring back the option to have bills sent via email?

    12 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. White Label Domain

    For agencys, it would be great for us to be able to globally white label the URL

    For example,
    from:
    wordpress-000000-000000.cloudwaysapps.com

    to:
    000000-000000.mydomain.com

    80 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    8 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Centralized Email Signature for Office 365

    E-mail signature plays a vital role in company branding. An email signature with well design and professional look greatly helps to impress the the recipient.
    A centralized email signature management is useful to control the email signature for all the employees at one place. Sigsync Office 365 Email Signature service is the best option to create the company wide Office 365 email signature

    Allows creating and controlling email signatures for teams and company at one place.
    Adds signatures based on rules, this avoids adding signature in each and every device used to send mails or to change in multiple devices…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Really bad hosting. The only one of 3-4 I have used where I cannot delete useless log files. Will soon move site somewhere else.

    Will soon move site somewhere else. Have had 3-4 hostings previously. This is the only one I cannot purge logs - most of them if not all are useless.

    My site is new and small using less than 15 mb in files and 2-4 mb in files. But already the 7 gb of the storage is used.

    Customer support flagrantly lied when I asked if the 32 GB of storage of vultr high frequency is only for me - for files and db. Apparently NOT LOL. Cloudways is a big liar.

    Did not realize before that cloudways is really bad.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. add a dark mode when on the server and application screens

    A traditional dark mode with a dark grey background and the app boxes also a darker colour so the screen isn't a bright white light 24/7

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow one email to be used on several accounts

    I have just been trying to set up my developers as my team and like most developers, these people have a side hustle and some have an account with CW. However I just realised that I cant add them as emails can only be used once. Crazy guys, how do I now add my team easily

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. You should add File Manager feature.

    There's no File Manager option in your Cloudways admin dashboard. It's very bad thing though! You must have this "File manager" feature. It's a common feature for all the Hosting provider.

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Pagination on both top and bottom on the applications.

    On the list of applications, there is pagination on the top right. However, if a user scrolls down, he has to go to the top of the page again. Adding one more pagination on the application page will be nice.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. Excellent service

    I am very thankful to Support team members and his CEO Aqib Gadit who is leading a wonderful team of Cloudways. Would love to see more enhanced features of Cloudways.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Cloudways gave me about 2x faster load times than SiteGround's cloud hosting and I'm paying 1/2 of what I was. My site loads instantly and y

    Cloudways gave me about 2x faster load times than SiteGround's cloud hosting and I'm paying 1/2 of what I was. My site loads instantly and you can click through my pages to see how fast they load. They use latest PHP versions, MariaDB, and a very fast infrastructure.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Adam from WPcrafter. Website takes forever to load the backend always hated it. I wanted sheer performance. But now I deleted the server an

    Adam from WPcrafter. Website takes forever to load the backend always hated it. I wanted sheer performance.

    But now I deleted the server and the trial expired so that caused a bad experience as I had 2 days left and really your trial should be longer.

    I rate it Cways 4 out of 5. I don't remember telling me that deleting my server will kill my trial.

    You guys can do better on that one and work for implementing a 30 day trial (or reseller option etc.).

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. iOS mobile app for complete and easy management of cloudways platform.

    Please create an iOS app so I can easily manage your platform and get timely notifications.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow restore points to be cloned to staging

    Often, I have glitches that creep in to my websites, It would be good to be able to clone a restore point to the staging server so I can see an old version or perhaps get some files back that I have deleted or revert to a css versions from a few days ago. Currently, I have to restore to live (not ideal!!) then make a staging site then revert back to pre restore.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add DigitalOcean Spaces Object Storage

    An inexpensive S3-compatible object storage with a built-in CDN that makes scaling easy, reliable, and affordable.

    10 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. Time frame for the logout session

    I am looking for the option to select the time frame for the logout session in Cloudways platform by myself

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Access files via Control Panel, not just by FTP/SFTP

    Hi. Please give us the possibility to access the application's folders and files via the Control Panel, more specifically the zip/extract option. Sometimes when we upload multiple files via Filezilla, some files get skipped and it also takes a lot of time. As I said uploading a zipped folder and extract it on server is much faster and safer. Unfortunately, Filezilla does not support the extract feature.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. Functionality to create logs for team memebers

    Ability to create a log for team members when are they logging in and logging out and even database users creation functionality should be there.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. ability to exclude certain files/folders on staging > live push

    This would give the ability to exclude certain staging related configuration files or logs, etc. Would be very helpful for a lot of users I think. If you agree vote up!

    22 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. You are having two very weekness point. 1- Short of Important applications such as Java,. 2- Creating new Database for a certain application

    You are having two very weekness points.
    1- Short of Important applications such as Java, MongoDB, etc.
    2- Creating new Database for a certain application
    3- Adding a new application, do not need to have public_html for all of them.

    Thank you

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. Pageviews report in the cloudwaysd administrative panel

    pageviews report in the cloudwaysd administrative panel!

    it would help a lot to know how many pages were viewed monthly

    primarily to inform agencies how much each application/server is consuming on page views

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4 5 8 9
  • Don't see your idea?

Feedback and Knowledge Base