Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Make a reasonable price.

    Vultr starts at $5
    DO starts at $5
    Kyup starts at $10

    Why is there $9, $7
    And $21.11

    Basic price of your service is confusing. Managed vultr adds 4, managed do adds 2, managed kyup adds 11.11. Why? You should have same service price, flat rate for every providers. Also the price just increased, and your customer service doesn't improved as you promise.

    1 vote
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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →

    We have different deals with the different providers based on volume and other factors, and this reflects in the final price for the service (so approximately, the platform charges over base price per server size are the same across providers).

    Cloudways Team

  2. Please fix the Online Chat tool

    I can't find the Online chat bar in the bottom right corner. I choosed Cloudways because of this features. Sometimes the bottom bar is missing when you need it. Please fix it.

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →

    Chat tool is working fine. We don’t have any other complain about it. Please open a ticket if you have issues with it so we can further research your particular case.

    Best,

    Pere

  3. Remove the algorithm for keeping from helping your clients

    I get tired of logging on and needing assistance from your team to do a sudo command only to find that the customer service module isn't popping up for me because I've used it too recently.

    1 vote
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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  4. Option to close account quickly

    Apparently to close an account right now I need to get in touch with the support. The support agent makes a request to the sales team, and finally the sales team contacts me via e-mail.

    This is terrible. It is almost as terrible as what Adobe does (they require you to call them).

    1 vote
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    2 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  5. activation

    Hello, how can I activate my account?

    Thank you

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  6. help

    please active thieugia084@gmail.com . thank you

    1 vote
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    declined  ·  0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  7. Cant register/signup

    Hi, why I cant signup.
    It said cant verify email address.
    I check no email arrived in my inbox/spam

    1 vote
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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  8. Quick support

    Waiting 20 minutes to get a reply to solve a problem with an addon makes me just feel ignored

    2 votes
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    2 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
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